I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more
Company replied
Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more
Company replied
First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.
Company replied
Company details
Information provided by various external sources
White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.
Contact info
White Stuff, Office 2.04/5, Second Floor, Canterbury Court, 1-3 Brixton Road, SW9 6DE, London, United Kingdom
- 020 3752 5360
- www.whitestuff.com
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new blouse.
We hope to see you again soon.
Kind Regards Customer Care Team
White Stuff Dartmouth
Very well laid out store, good flow to it. The staff are very knowledgeable, friendly and helpful especially Ella , the Manager. We visit whilst on holiday and Ella always remembers us…
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Dartmouth shop. Ella and the rest of their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
All good.
Easy online shopping and a good click and collect experience.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping online with us and using our Click & Collect service. We hope that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
The assistant was very attentive and…
The assistant was very attentive and helpful , very friendly too when i went to pay I really enjoyed my shopping experience at White stuff in the oracle in Reading on bank holiday Monday aug 31st 2026 in the morning .
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Reading shop. Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Friendly helpful staff
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
To be honest
To be honest, I was spoilt for choice in this shop. Their winter collection was cosy-looking and colourful (but in a tasteful way). I eventually settled on a blue and grey striped top which felt really soft. I just hope it will feel as soft after I have washed it. That will be the factor that will decide my level of satisfaction. The shop assistants were friendly and helpful. I'll be back.
August 29, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping our new collection and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Huge variety and picked up some…
Huge variety and picked up some excellent items. One of my favourite stores.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Happy with my purchase
Happy with my purchase, trousers 2 pairs good quality and price.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new trousers.
We hope to see you again soon.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Easy to order polo shirt
Easy to order, try on and collect in store. Decent shirt. Good price.
August 27, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping online with us and using our Click & Collect service. We hope that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Great experience today in the Bromley…
Great experience today in the Bromley store. Really friendly and helpful member of staff who gave me a 10% discount for joining as a member.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Bromley shop. Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
5 items ordered only 2 arrived
5 items ordered and was scheduled to be delivered across 3 shipments. 2 x Royal Mail turned up as planned but EVRI order went missing. Said they delivered but never arrived, no signature or photo.
Took over a week of back and forth between EVRI and WS before they agreed to credit. Money returned immediately.
Items delivered were good but wouldn’t place further orders whilst they use EVRI as they are so poor.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We are so sorry to hear that there was an issue with part of your order being delivered successfully - we appreciate the inconvenience this has caused you.
We will ensure your feedback is passed along to our courier partners for improvement to their service going forward.
We hope to see you again soon.
Kind Regards Customer Care Team
Friendly staff and nice products
Friendly staff and nice products. Please put petite sizes on the shop, 40% of UK women re under 5ft4ins! I know we can get petite online but I would like to be ble to try dresses on in the shop like taller women can
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
We do currently stock our Petite range in many of our larger shops - at the moment this depends on each shop footprint & demand for the collection, but we are continuing to roll this range to as many stores as possible.
We hope to see you again soon.
Kind Regards Customer Care Team
Both staff in mens and womens dept were outstanding
Both my husband and I made purchases at the White Stuff shop in Bath, and both of the members of staff stood out to us as being friendly and personable compared to other stops we had visited today. Excellent customer service and definitely why high street shops deserve credit.
August 31, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you and your husband had a nice experience in our Bath shop. Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Ltd stock in your shop in Edinburgh…
Ltd stock in your shop in Edinburgh leave alone what you had on your rail for sale. Than went online and all the sizes all the colours were there as sale prices.
Had a very good quality shirt delivered for about £28 including p&p. I am well impressed.
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping online with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Staff were very helpful and found my…
Staff were very helpful and found my size. A very good experience shopping inshore at Stamford.
August 30, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Stamford shop. Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
I generally buy my socks and t shirts…
I generally buy my socks and t shirts from white stuff as I find the quality and pricing good . The selection is generally pretty good . And the staff helpful .
August 29, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
White stuff shop in Stratford…
Visited the local shop in Stratford upon Avon. Friendly staff; good variety of stock. Purchased a new dress(that I didn’t know I needed)
August 30, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Stratford upon Avon shop. Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Good choice of new Autumn stock
Good choice of new Autumn stock. I'd be quick to check it out! Thanks White Stuff.
August 30, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping our new collection. We hope that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
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