Our experience with Whitt was wonderful. Everyone involved in our new carpet install was wonderful and very helpful! We will definitely use Whitt Carpet and Tile again.
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We have dealt with Whitt Carpet One for many, many years, at various times purchasing carpet, linoleum, and tile. This is an exceptional business. The sales staff is extremely knowledgeable and helpfu... See more
Company replied
Bob was great to deal with, met us at our home on our time table, ran measurements, talked thru several options, helped us choose the carpet that would best fit or needs, and handled the financing ove... See more
Company replied
From the minute we walked into the showroom we were welcomed and felt like we were showered with just the right balance of space and time to think and guidance and knowledgeable help. Emily has been a... See more
Company replied
Company details
Information provided by various external sources
We are a family-owned flooring company that has been in operation since 1959. We are proud to be a small, female-owned business. We are a full service flooring dealer providing quality product solutions and professional installation methods. No job is too large or small for us! We have the tools and expertise to complete a wide range of residential and commercial project sizes. We service the Roanoke Valley, Salem, Smith Mountain Lake, the New River Valley, Botetourt, New Castle, and Rocky Mount.
Contact info
3170 West Main Street, 24153, Salem, United States
- 540-765-4969
- www.whittcarpetonesalem.com
4.8
Excellent
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Work!
Work was done quickly and efficiently. No significant issues. I would use this company again.
October 12, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thanks, Sam. We're glad that you had a great experience with us! Please let us know if you need anything else.
The floor was installed in a timely …
The floor was installed in a timely manner and looks very good. However we now have a rather loud squeek in the floor that was not there before.
October 12, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you, Eric! We're glad that you're enjoying the new floor. We reached out to your wife in regard to the squeak. Please feel free to give us a call if you would like to discuss further.
Very helpful during the selection …
Very helpful during the selection process at their store.
On time delivery and installation.
We were attempting to match older carpet-can hardly tell the difference.
We would highly recommend.
October 6, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you so much for taking the time to leave this review! We are thrilled to hear you enjoyed working with our team, and we look forward to working with you again in the future!
Bob Garby went over and above any …
Bob Garby went over and above any service I have ever experienced!
October 5, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you so much for the kind words and review, Kriston. We are thrilled to hear you enjoyed working with Bob and we look forward to working with you again in the future!
The staff at Whitt Carpet are very …helpful and professional
The staff at Whitt Carpet are very accommodating and knowledgeable, However our installation was extremely bad and was acknowledged as so by the installation supervisor AJ. Certain aspects of the project were corrected others could not be.
Emily , our sales person arranged for the carpet to be removed and another carpet was selected and will soon be installed.
August 10, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you for the good review and feedback, Arnold & Rosanna. If you need anything else please don't hesitate to let us know!
I was very pleased with the personnel
I was very pleased with the personnel, quality of the carpet, and installment.
No complaints - I have recommended the company to friends.
August 4, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you so much for taking the time to share this review, Becky. We're glad to hear that working with our team made your experience so great. We hope you enjoy your new floor!
Great Business
Great business to buy flooring from, especially working with Bob Garby!
July 27, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you for the kind words, Mason & Peggy. We're thrilled that you enjoyed working with our team. Please don't hesitate to let us know if you need anything else!
Could have used a larger crew ( more …
Could have used a larger crew ( more than one, to demo the existing hardwood flooring. Unexpected glue and staples led to a two week demo period. They eventually got the job done and we are very happy the our new hardwood flooring and carpet. Whitt did not take shortcuts or the easy way out. Very professional job and Emily was great to work with.
June 30, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Hi Todd and Laura Beth! Thank you so much for taking the time to share your experience with Whitt Carpet One. We apologize for the delay that occurred during the demo/installation period. However, we appreciate your continued trust and patience throughout the course of this project. We're also pleased to hear that you enjoyed working closely with Emily and we hope you enjoy your new floors for years to come!
Our experience has been great
Our experience has been great. We received great help from Emily and the installation went well. We will definitely go back to Witt for any additional flooring needs!
June 25, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you for the kind words and review, Harry and Vicki. We know you will love your carpet and please don't hesitate to let us know if you need anything else!
The carpet is beautiful and …
The carpet is beautiful and installation was professional! We love our new carpet. Thank you
June 23, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
We're so happy to hear that you're loving your new carpet, Susan & Butch. Thank you for trusting us with your flooring needs and please don't hesitate to let us know if you need anything else!
Great service
Great service, although prices changed slightly on additional services (eg: door trimming). Carpet was expertly installed, looks great and as promised. Would use the company *and carpet* again/
June 23, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
HI, there. We're so happy to hear that you enjoying your new carpet and we look forward to working with you again!
Great company to work with.
June 3, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Hi David and Crystal! Thank you for your feedback! We look forward to working with you on your next flooring project!
Great service from start to finish!
May 23, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Jesse & Louise, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Good Job
Measurements were accurate; Installation was done on schedule; Workmanship was good.
May 19, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Hi John! Thank you for your feedback! We look forward to working with you on your next flooring project!
It took 3 sets of installers
It took 3 sets of installers. The last one was the very best. The first noticed the measurements were wrong, the second took the faulty carpet away to be re-cut. The last guy came by himself and was very professional
May 18, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Thank you for your feedback, Sydney. We always want to give the best service possible, if you need anything else please don't hesitate to give us a call at 540-380-4697.
Very Pleased
Salesperson, Emily, VERY friendly and VERY helpful and knowledgeable. Price of materials to value is excellent.
Only hiccup however, is the install WAS NOT completed by the sub-contractor as Whitt advertises. There was no heppa vacuuming before the old was taken up and after the new was laid. A small simple vacuum was used which didn't do too much other than leave vacuum tracks. I had to go over each room after the install with personal vacuum. The subs and Whitt need to be on the same page if Whitt is not using their own in-house installers.
April 25, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
We appreciate the review and feedback, Steven. We’re thrilled that you had a great experience with us and we always want to go above and beyond for our customers. If there is anything else we can do for you please don’t hesitate to give us a call at (540) 380-4697. Thank you for trusting us with your flooring needs!
Quality carpet installed to perfection.
Quality carpet installed to perfection.Have recommended Witt to 2 of my friends. THANKs
April 24, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Hi Garland! Thank you for your feedback and recommendation! We look forward to working with you on your next flooring project!
Excellent Results
Working with Whitt Carpet was a joy and they will be my first contact on my next flooring project
March 10, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Bryan, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Great Service
Whitt Carpet was quick, professional and delivered on time. We are enjoying our bedroom carpet. From our first meeting with Emily to our installation date we were totally satisfied.
February 22, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Our pleasure, Mark and Vera! We had a great time working on your project and we're so glad to hear that you're happy with the finished product. Thank you again for leaving us an awesome review!
Whitt Carpet One Floor & Home
When we were remodeling our bathroom, we visited the Whitt Carpet One Floor showroom to look at their options for flooring They were so helpful and had many selections, found exactly what we had hoped for. The Installer was very knowledgeable, quick and efficient. We are very pleased with our new flooring. Definitely would recommend them to others.
February 18, 2017
Unprompted review
Reply from Whitt Carpet One Floor & Home
Hi Jim! Thanks so much for the feedback and recommendation! We appreciate the opportunity to work with you and hope to work with you on your next project!
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