WholeLatteLove.com Reviews 

I bought my Gaggia coffee machine from Whole Latte Love in 2020. Great company and very easy to work with. Fast forward 5 years when I had my first technical issue. After reviewing the website I setup a call with a technician and within a day Tim sent me an email troubleshooting my issue and providing guidance through videos and photographs of where to inspect the machine. The issue was resolved before even getting on a call, but I decided to have the conversation as I had a few additional questions. The call was handled very efficiently and Tim was super helpful. My issue was resolved, only needed a new o-ring, and I went happily on my way. Tim sent a summary email and I cannot thank him enough. Great experience all around and I added a regular subscription of beans in addition to the kit to help with the problem. Thanks so much.

Alyssa and Zack were awesome!
They took the time to answer all my questions and made me a great deal on the machine I wanted. I was about to purchase another machine from SCG
and I’m very happy I contacted Whole Latte Love. I should receive my machine next week and quite excited for delicious espresso drinks.

I have been renovating my machine and getting it updated with new parts, and in doing so, realized I needed a new boiler probe. WLL has a great spare parts directory with easy-to-understand parts diagrams and inventory of parts. The boiler probe I needed was on backorder and the website & sales technician I spoke with both noted it would be 2-4 weeks for delivery. That has turned into quite a bit more and customer service has been kind in communicating that to me. I recommended they update that information on the website to better manage expectations, and Brynne in customer service was exceptionally receptive of that feedback! Although I'm waiting longer than expected for my replacement probe to deliver, (from Europe... makes sense today?!?!), there's not much WLL could do differently to improve that, except to refresh backorder timelines for setting better expectations!

I'm still happy with the service I'm getting!

Josh

WholeLatteLove's customer support chat is a lifesaver!!! They are so responsive and give thorough, relevant help, diagnosing issues and directing you to the appropriate step-by-step videos from their extensive library. It makes it doable to maintain the utmost quality without spending the arduous troubleshooting/research time that no home barista has (and some simply don't like), by having professional guidance right at your fingertips!! THANK YOU guys!

I ordered a Gaggia Pro Eco (refurbished) machine in the latter part of April. It seemed to be a good deal (refurbished with a further 20% off). I had expected to give this as a present to some friends. The original delivery date with UPS was on 30 April 2025. For what ever reason it was not delivered and sent back to Whole Latte Love. I called them and it was supposed to be redelivered. It was not. On four different days it was supposed to be delivered. This may be a screw up on UPS’s part. I do not know. It appears that Whole Latte Love does not track the orders that they ship out to customers. Today I had to insist on a full refund. At no point in time did Whole Latte Love offer to make this right for me. I now have to find a new gift for my friends. Unfortunately, Whole Latta Love is the only game in town to obtain a Gaggia Pro Evo.

My update to their reply is as follows. Their reply states that my address was "entered incorrectly". I have the original order confirmation dated 30 April that has my address listed which is the correct address. The address error was at their end not mine. If Whole Latta Love wants to make this right they need to ship me another machine at the agreed to price.

I received multiple emails from support which was very helpful.. I thought my Babila could not be repaired and if it could, I would need to send the machine in for support. None of that happened the email support I received was enough with the videos which resolved all my issues.

Whole Latte Love is awesome. I love the educational materials they provide on their site and their support is always very knowledgeable and helpful. I purchased my espresso maker from them eight years ago and they've provided any parts and maintenance support I've needed over the years.

Needed a replacement part for my Gaggia Accademia (which I lost, not a problem with unit). I could not find it on the WLL site. Contacted chat support (agent ZR) and they had the correct part for me in less than 30 seconds. Whole Latte Love is my go to for all things coffee for many reasons- selection, support videos, repair and maintenance, super fast delivery, and now chat!

WholeLatteLove technical videos are the greatest. Had a problem with my Gaggia Velasca super automatic giving me an error o=for the grinder assembly and pointed me to the service video. Followed the steps to troubleshoot and was able to determine the grinder unit needed to be replaced. (this unit is over 5 tears old). online tech support was able to point me too the part number to order. They are the best.

Just had a support call session with Tim Thomas because our Gaggia Babila is giving us trouble. First of all, one doesn’t get many companies who have the incredible customer/technical support that WLL does. To me, it is simply amazing. I have been using them for over ten years and have never been disappointed.

Tim Thomas specifically, is just so helpful. He was honest in giving me what options I have moving forward. He took a lot of time explaining the issues to me and I didn’t feel rushed at all. If you need technical support, he is so knowledgeable and simply the best!

Thank you Tim! Tech expert knows what he’s doing.

I’d like to sincerely thank the Tech Support Team — especially Tim — for guiding me through the repair of my ECM Classika. Their support was both professional and customer-focused. I can recommend this team to anyone looking for expert, service-oriented assistance!

Excellent customer service, excellent products

Had an espresso scale LED screen malfunction and tech support got a new unit shipped right away!!
Great service!!

I have had another excellent experience with Kenzie from WLL! Its so nice to work with someone that truly cares about the customer and is so helpful with a positive personality. She helped me pick out some really useful tools to go with my new espresso machine. Thank you Kenzie for making my experience wonderful!!!

I appreciate that the rep I spoke to didn’t just say, ask a plumber, instead, gave me suggestions, patiently waited for me step by step until I figured out it was a simple oversight on my part, and helped me with a missed item in my shipment and sent it immediately. If you get help from Sage consider yourself lucky!

I had a great chat with Sage from technical support who helped talk me through two separate issues.

Enjoyed my sales experience a year earlier as well. Always found the folks here to be really hospitable and want to be sure your equipment is up to par for such an investment that you've made into it.

I was on the fence about an order, ended up chatting with Missy on three separate occasions and she helped me with getting the right order in, applying a promotion, and even changing a delivery date to make sure the product got here on time. Great customer service!