Substandard masks
On checking through my order for 60 scream masks I found 32 were faulty as follows:
The masks should be opaque in density however, areas of the mask showed translucency especially around the eye/cheek area, also blobs of adhesive stuck to the masks which could not be removed without inflicting further damage to the mask.
I contacted wicked on this who did offer to take them back however, this would mean being too late to send replacements even if they had any left in stock.
The only realistic option open to me was to discount the masks which I did. Although I sold all the faulty masks at a discounted price I was out of pocket for £160.
I felt Wicked were liable to reimburse me for my losses.
I contacted them on this the director of the company offered 25p per mask which equated to a paltry £8 I found their response and offer insulting.
I’ve spent thousands of pounds with this company over the years they’ll not be getting any further orders from me. Because of concerns other items of fancy dress may be faulty, my Xmas order has now been placed with another supplier as I've lost all confidence in Wicked Costumes.