Wicked Jackpots Reviews 

77
•
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not recommend this site,it's takes ages to get your withdrawal to PayPal, bad customer service also,I still didn't get withdrawal waiting already more than week Username kristine22 I already spe... See more

Company replied

Rated 3 out of 5 stars

I have been visiting this site a while know and do enjoy the games,was having frequent wins big and small but recently found after depositing £1500 over a week period there was no wins nothing so rece... See more

Rated 1 out of 5 stars

Emails unanswered, no bonuses, no cashback, vip manager non starter, after 2 years on this site I've all but given up as it just goes from bad to rubbish. Good for newbie but us long term members get... See more

Company replied

Rated 2 out of 5 stars

I used to play here regularly and was a vip member for few months but they remove me from vip list without a reason when I should be on upper level of VIP status. I deposit and play regularly and... See more

Company details

  1. Events & Entertainment

Written by the company

The answer is YES! The site knows how to value its players, by welcoming them with an interesting Welcome package. Then, the party continues with hot offers and bonuses. Watch out for the daily, weekly, monthly and special treats on the promotions page.


Contact info

You should know

2.1

Poor

TrustScore 2 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(77)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Emails unanswered

Emails unanswered, no bonuses, no cashback, vip manager non starter, after 2 years on this site I've all but given up as it just goes from bad to rubbish. Good for newbie but us long term members get pushed further and further down the line.

January 5, 2019
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hey David,

I am very sorry to hear that you feel this way.

I would like to reassure you that all our members are treated the same way. We try our best to keep all our players happy, be it existing or new players.

I will have a look at your account and will do my best to make your experience with us a better one.

Kind regards,
Matt
VIP Manager

Rated 5 out of 5 stars

Reviewed this site before but thought…

Reviewed this site before but thought I'd review again since having a big win. I'm not sure about anyone else but when I read about people having big wins I assume it's just a marketing ploy and not real. So when I won on wicked jackpots I really didn't believe it but after banking and waiting a day for the withdrawal to process it was in my account within two days, the entire win. Thanks again wicked jackpots and shout out to Ryan and Matt who have been stars throughout my experience!

August 17, 2018
Unprompted review
Rated 5 out of 5 stars

The Live chat is very friendly and…

The Live chat is very friendly and helpful. The slots are easy to play and payouts are pretty quick. The site has lots of slots to pick from. All your favourites are there. They also have a casino section too. Great site with great service,

August 17, 2018
Unprompted review
Rated 5 out of 5 stars

I've already reviewed Wicked Jackpots…

I've already reviewed Wicked Jackpots here about a year ago, but thought I'll give it an update since this company certainly deserves a very good review and I'd also like to clarify a few myths that many people seem to believe about gambling online. I actually haven't played as much as I used to since the last review due to work commitments and other expenses, but I try to play a bit at least once a month, deposit £50 or £100 and have some fun playing. Overall, I think the site is only getting better with time with more new games being added (whilst the older good games are still there) and many interesting challenges, bonuses and competitions taking place all the time. The games and slots are only improving with better graphics, sounds and features where you often have a choice to pick and the feature is animated like in a video game. Also the time a game loads seems to have reduced considerably with time. Regarding the competitions I have actually won several of these and had real prizes delivered to my door (e.g. recently I was informed I won a "drinks on us" prize and in the past I won prizes like a personalised pint with my name on it, a hamper of good quality wine, etc. - actually when I used to play much more and be a VIP player I received good quality wine regularly!).

I'm surprised there are so many people giving negative reviews and that people usually say that gambling online is not safe. Everything at Wicked Jackpots has been 5* for me. Withdrawals always take 2 days to process, except weekends, and there is the option to cancel it and play immediately again before it gets withdrawn. There has been 1 or 2 delays over the year or more I've been playing (perhaps 1 week max., but this is due to the bank being slow getting the cash to my account), but I don't see that an issue. Everyone playing responsibly should have enough cash not to depend on the win to be there same day and if someone needs to purchase their "treat" for the money won straight away (e.g. a flight that may get more expensive if waiting) then they should use their cash and the win should top up their account in a few days. I always try to have extra "playing money" that I have just for playing (I can choose to use it for something else should I need to) and never play with more until I have new "playing money" unless I have a win from a previous session. I've actually been there where I lost all my "playing money" and my VIP manager topped up my account with real cash and not only once, but several times. And I'm not talking about a bonus, it was real cash where I could win as much or as little as I wanted to and keep the winnings! Talking about bonuses some people complained here about them and one of my "gambling friends" told me that bonuses are a quick way for casinos to rip customers off as people are not allowed to even take their deposited money until finishing wagering requirements. I'm not sure about other companies, but at Wicked Jackpots this is certainly not true! They give many bonuses, but you have cash and bonus amounts separately. If you win with your cash you can keep your winnings (they take away the bonus if you withdraw, but that seems fair to me as you usually wouldn't have completed the wagering) and if you loose your cash you get to play with the bonus. The wagering required seems high and impossible to complete at first (it's usually several thousand for a £50 or £100 bonus - e.g. for £5000 wagering you need to do 5000 spins of £1 or 2500 spins of £2, etc., but you must not loose everything or you loose the bonus), but it is possible to complete if you get a very lucky streak, I have done it several times. It's true that the amount won from bonus reduced once from about £600 to about £400, but there is a limit on the amount won from a bonus and it's stated in the terms and I think that's fair, a bonus is "extra chance" to win and if the "extra chance" is limited I don't see that as a "rip off", it's still "extra chance". I've also been told many times that online casinos flaw their games so people don't win. I see this may be easy for some companies and that it will easily make people believe that all online companies who make their games will make people only loose. However, this is certainly not true with Wicked Jackpots! There are many wins, big or little, and it is always a question of luck. Nobody can get good luck only, it always changes, there could be bad luck for several sessions, but then there could be a big win or several lucky sessions. This is what gambling is about (not only online gambling) and all people that decide to gamble should know and accept this (it's like betting on your football team and it looses 5 games in a row, but then it wins against a strong team and you win a lot). Just to give an example, I've had wins of more than £200 from a £1 spin at Wicked Jackpots and have had the number that I bet on hit in online Roulette several times. If people are still worried about the "programmed games" they can play live games like Live Roulette or Live Blackjack where there is a real dealer like in a casino with a real Roulette wheel or dealing real cards and that is broadcast via webcam so you can see it's a real roulette you bet on like if you were in a real "brick casino". I see this as a better option then going to a casino as you don't have to go anywhere and can play wherever and whenever you want depending on preference, either at home in privacy or while you travel on a train, etc. It also works on smartphones.

Anyway, I hope I have clarified a few myths that people have about gambling online and which certainly are not true for Wicked Jackpots. Can't speak for other people or other casinos, but I have only a very positive experience with Wicked Jackpots and I have always been treated fairly, all my questions were answered fast, all winnings have been paid almost always fast and I have been given so many extra perks and prizes that it all far exceeded what I expected from gambling online when I switched from brick and mortar casinos to online casinos. And if they don't have the slot you like and you want a different online casino then read reviews and look for the Gambling Commission logo, that should ensure the company can't "cheat people". I believe online gambling on slots and casino games via internet has a great future ahead and if you are worried and not sure which company is safe then go for Wicked Jackpots and you'll be nicely surprised.

July 31, 2018
Unprompted review
Rated 1 out of 5 stars

Concerned that I've yet go get a reply…

Concerned that I've yet go get a reply to my question about only receiving half a requested withdrawal amount !

Further along and they have screwed me for £130 genuine winnings using obscure t&cs ... theft - avoid like the plague !

Thanks to 'Guy' for responding to this moan, I don't know if it's public but yes I have read all the replies to my queries, here's the last one ... they accepted my registration, took my deposits (and returned my deposits thankfully) but did not pay out my winnings ... any other group I have played at have refused me registration when I have self-excluded, but not this lot, they wait for you to win and then don't pay out:

"We would like to inform you that Cassava operates operational services for many online sites; therefore, if you self-excluded from one, this will also affect any new accounts registered on any other site that we own and/or operate services.

In light of this, we regret to inform you that your account has been blocked and you are respectfully asked to refrain from registering further accounts with sites owned and/or operated by Cassava Enterprises (Gibraltar) Ltd.

As a gesture of goodwill we have processes your deposit amount leaving you at no lost please note no further funds will be processed to you.

Failure to cooperate with these instructions will result in new accounts being immediately blocked upon detection and any successful deposits or accumulated winnings shall not be reimbursed."

June 22, 2018
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Dear Roger,

My name is Guy, I'm managing the VIP department on WickedJackpots.

Our security team has sent you several e-mails and replied to all your queries.

Please send me an e-mail back to: VIP@WickedJackpots.com and I will provide you with all the information that you require.

Kind Regards,

Guy
VIP Manager
WickedJackpots

Rated 1 out of 5 stars

Complete rubbish site,takes over 8 days…

Complete rubbish site,takes over 8 days to get your winnings if you are lucky enough,withdrew on a Wednesday looking to be in my account Thursday week after used PayPal so expected it to go thro faster like other sites,cancelled my account will never use again

April 23, 2018
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hi Dean. We only take 2 days to process withdrawals, after that it's up to the payment method/bank etc... We regret you chose to cancel your account due to reasons that are beyond our control but happily welcome you back should you choose to re-open (especially considering the good fortune you had on Wicked Jackpots ;) and honestly suggest that in the future, if there is any query or issue you may have with the speed in which the winnings are transferred, please contact us first at VIP@Wickedjackpots.com and we will do everything we can to expedite the process.

Guy Miller
Wicked Jackpots

Rated 5 out of 5 stars

A great website with a very large selection of games and great rewards

A great website with a very large selections of games such as the classic casino games like Roulette and BlackJack as well as tens, maybe even hundreds, of different slot games with varying themes, features and payouts. Many excellent bonuses are offered nearly with every deposit and on top of that I have received a nice wine several times, big bonuses being put in my account (including real cash! - which differs from bonuses that it theoretically has zero wagering required) and I have won a personalized pint with my name on it. I registered with WickedJackpots about 1/2 year ago and haven't been to a real casino in the city center since then as it's much simpler, much better experience and much better promotions and rewards just for playing. Certainly recommend to anyone who likes casinos and slots.

October 18, 2017
Unprompted review
Rated 5 out of 5 stars

Good fun

Good fun and always getting offers and bonuses

March 7, 2017
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Thanks Emily! Wishing you lots of Luck and Wins!

Rated 5 out of 5 stars

wicked jackpot

wicked jackpot is a brill site as loads of choices of games well worth a try

September 26, 2016
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Cheers Deborah for this Fab review!

Rated 5 out of 5 stars

its 5 star

its a great site with lots to offer it fab try it

September 26, 2016
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Thanks for this Lynda! We are happy to hear our players enjoy themselves!

Rated 4 out of 5 stars

Wicked Jackpots

Fantastic site with a great range of slots!
Brilliant Bonus offers when depositing : ) & a helpful customer service team.

September 26, 2016
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Cheers Stacy for the lovely review!

Rated 5 out of 5 stars

Very fast at payouts not a single problem

I won at wicked jackpots £880.00 requested a withdrawal Monday night and funds was in my account by Wed this was the first time I used them and recommend to anyone people who write down they have been ripped off not a chance as long as you obey by terms and conditions there won't be a problem

August 29, 2016
Unprompted review
Rated 1 out of 5 stars

just doesnt play-

games dont work

April 28, 2016
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hi Stevie,
If you have been encountering technical difficulties with the games, please write to support@wickedjackpots.com and we will be able to assist you asap.

Rated 2 out of 5 stars

What ever you do don't take bonus, rip off!

There seems little way not to take bonus when depositing, but be very careful as the wager requirements if you dont know are crazy so never see real money from this at all.
£80 bonus you need to wager 100 times this amount near enough its ridiculous.

Very poor site

February 22, 2016
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hi Andy,
I am sorry to hear your disappointment in our wagering requirements. Withdrawing wins is not as hard as you may think and 'seeing real money' is something most of our players enjoy.
We hope to see you again at our site and wish you the best of luck.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look