Wickes - Leeds Reviews 67

Visited Roundhay store today as I had ordered 40 paving slabs and 8 bags of sand via Click and Collect which wasn’t the best idea I’ve ever had. We were absolutely delighted with the way we were treated by a member of staff John.
He loaded both mine and my father’s vehicles up with all the paving slabs and sand and was extremely considerate and helpful. He went above and beyond. He is a valuable asset to Wickes. Thank you John. Pippa and Eric.

Dave was really polite, Helpful and friendly I had to ask him a few questions which he was happy to assist me.
He made my visit easier with his knowledge

Great help from Karl today whilst ordering a door in store.

Huzair was amazing at helping us swap our internal doors. great guy, great help…👍👍👍👍

A very good service when buying and the set up of my £19,000 solar panels and batteries, but in March of this year I changed my broadband provider, my LuxCloud stopped working. After numerous phone calls I have been passed from pillar to post even given a number in London to ring, who then passed me back to Solar fast.
The after care service this company provides is none existent.

Adam at Leeds Roundhay gave me really good service today. Very friendly and helpful. Thank you Adam.

Karl & Dave were amazing in helping us with bags of MoT type 1 and sand/cement, always been helpful to pick their brain on mini diy projects, quick and reliable staff at Roundhey branch

Pam was so helpful mixed paint the color we wanted ,

Pam was a great help sourcing the right type of paint and promptly helping to unload stock so I could get the paints I required. Exceptional customer service

Pam was really friendly and really happy to help me

We had a terrible experience with our bathroom fitting last year, products kept arriving faulty and then replacements were also faulty. They would say they're sending them and they wouldn't arrive so we would waste weekend days waiting in for things that never arrived. Customer care support was terrible and they really didn't care about the customer until they got to a stage where they would likely incur costs for being so late. It took 4 months to complete our bathroom and the product quality is terrible - the bath panel is really poor. It was a nightmare for the contractor to fit and is already pulling away.

My personal opinion is that you should avoid Wickes at all costs, we will never them for a bathroom or kitchen ever again.

Whilst I was shopping and I needed some advice, a gentleman served me called Mo he was very helpful and gave me lots of information

John and Karl were super helpful today. Karl got me a bag of heavy sharp sand that John recommended for drainage option in my pots.

Friendly too.

Thank you

Justyna was fantastic after my repeated requests for help with finding various items and served me with a smile at the till. Thank you! (2nd May)

Visited the Roundhay branch today and was served by Karl. I bought 2 outdoor planters which were extremely good value and Karl couldn’t have been more friendly and helpful - a true asset to the store

Karl is an amazing, knowledgable individual, who can solve your problems.

I am not a professional tradesmen and I went to Karl with a problem of how do I paint a certain area to achieve a desired finish

He helped me with strong clear to follow instructions, he gave me confidence in myself and spoke in a manner which gave confidence in him

Would recommend, he is fantastic and a gem

Thank you for another great customer service experience from Karl. He’s always so helpful when we come down- whether it’s helping us choose products, lifting things to the car or with DIY advice. Thank you again for always going the extra mile!

I’ve had consistently great experiences at Wickes a lot of it due to Karl, one of the managers. He is always incredibly helpful, approachable, and goes out of his way to make sure everything runs smoothly. His friendly and positive attitude really stands out and makes a big difference when you’re shopping or need advice.

It’s clear he genuinely cares about customers and takes pride in providing excellent service. Nothing ever seems like too much trouble for him, and he always makes you feel welcome and valued!

I had a great experience at Wickes thanks to Stephen. He was incredibly helpful, knowledgeable, and took the time to make sure I found exactly what I needed. His advice was clear and practical, and he went above and beyond to assist me. It’s not often you come across customer service this good, and it really made my visit much easier. Thank you, Stephen, for the excellent help!