Wicks Reviews 

Kitchen planned to be fitted in one week took 17 and still not finished. Communication a total joke! Repeatedly called customer service to complain with weeks passed before a response. Left for 2 weeks with no electric sockets working as the tiler went missing. Kitchen fitter promised on 12 occasions to turn up to address issues and never did. Offer of compensation of £450 when spent 14k on a kitchen. Never again will I use Wicks. Not even to buy a can of paint. This company has zero customer service skills. They take your money on day one of the order and offer 3% refund when kitchen is not complete and 3 months late. The worst customer care I have ever received. Would not recommend Wicks to change a lightbulb never mind fit a kitchen.

Bought some jointing biscuits on Saturday the 26 from Farnborough. Because the box was damaged, I asked for a discount. The store manager said they don't give discounts on damaged packaging. Got them home and got them out; they seemed light! After counting, 25 were missing. That's dreadful customer service! If they had given even 10%, it would have been ok with the loss. I'll be taking them back and going to B&Q

The sales assistant was very helpful and polite. Clear directions and support.
This was in the Dewsbury store and Victor was the sales person.

I thought I would mention how great your Wickes store in Christchurch is.
I am a trade customer and visit frequently.
The staff are always very helpful and friendly, the store is always well stocked and presented.
The store manager should be held in high regard by the company as the example set to the staff must come from his recruitment and leadership.
Very well done

If I could score less I would. We had to get our kitchen ready for mum with dementia. They knew this. First we were lied to by the designer. Then the first fitter was a total con. The third seemed ok but he wasn’t. Our kitchen is a mess six months later and my mom can’t come to my home. Honestly they are awful
And do not care you will
End up being taken to court for not paying even though what you say is true. Stay away

I went to wicks DIY store mereside Fy4 bought hacksaw blades that were so poor quality the teeth broke on first use , also wicks masonry drill bit that smoked & went blunt trying to drill through concrete - over all don't buy wicks home brand tools everything is very poor quality

Bought some items in the Cirencester branch. When I got home I noticed 4 x 50p added to my receipt for Calm charity. I was not asked if I would like to donate. It was not mentioned or any indication given or choice to opt out. Whereas I am sometimes happy to donate to charity if I am ASKED taking money from my account without my permission.

Just about everything. Do not use them or their subcontractors. Appalling workmanship, error after error and no responsibility taken for their subcontractor's mistakes.

Customer service very poor , had a keter storage bench , put it together...wasn't flush !!! Offered a replacement then changed minds as it had been put together then changed their mind again !! Absolutely horrendous!!! Over an hour on the phone , several emails ...won't be ordering from them again

I shopped at wicks on newport Rd cardiff today. A great work colleague named Jamie, not only loaded my trolley with 3 heavy bags of pea gravel but also took them to my car and loaded them in the boot for me. Great service.

Avoid wicks like the plague
We purchased a kitchen from the cwmdu branch in Swansea. From 21st November purchase date. It is now the end of April that’s how long it has taken for us to have a working kitchen. We paid just under £11,000. For the kitchen and have had nothing but hassle and faulty goods. I am a disabled person with back problems and been left to do my dishes in a bath all this time. I have sent so many emails and just get an automated response. If you do buy from them and things go wrong you won’t get any help or compensation. They just fob you off. They will keep saying once the kitchen is finished we will look into a gesture of good will??. No help in sorting out there mistakes. I have had 6 replacement faulty worktop delivered and had wait a week in between each delivery. Each one has had dents, chips and not useable. That’s just the worktops. I had the store designer to measure my kitchen but all the measurements was wrong so had to have another designer come out to redo his job. Anna was brilliant but the delays this caused. Not to mention the cost. I had to pay my electrician twice as every plug socket had to be moved again. I would stay clear from wicks if you plan on such a big investment like a kitchen. It’s supposed to be a enjoyable experience but we had had so much stress, disappointment and hassle it’s taken all the enjoyment out of this. Our friends went to wren and have had such a enjoyable and professional experience. They love their kitchen we hate ours. To sum it up go to wren. You will have much better service

the worst company to deal will never deal with them again lies lies and more lies still waiting for my refund and yeh before you say here is my order number 691211613

Wicks at Bulwell helped me get my stones ordered ready for delivery. Iam in my 70's and I was struggling. Ben was sent to help me and he went well beyond what I expected. Kind, considerate and efficient. I felt that I mattered and in no way a nuisance. Thankyou Ben and thankyou Wicks at Bulwell.

Asked for a kitchen design quote. Store cancelled the appointment despite architect plans. Kitchen design planned for a few months time. Obviously they are on monthly commission and they were not interested. In fact, we wanted to buy the kitchen and store it. Well.. lost our business. Poor. Booked online for design appt. They’re only interested if you’re having a kitchen within the month. Chorley store.

Julian Haywood did a fantastic job dealing with me for a new kitchen,I would highly recommend him.Very helpful & frendy.

If only I knew what I know now WICKES would not have had my business. Kitchen delivery finally arrived plus a couple more for missing and damaged items. Compensation was mentioned but would be sorted at the end. They are trying to wriggle out of that. Avoid WICKES like the plague and read all reviews.

I went into the Harlow store and I am a woman and wasn't sure what I needed so I asked this man called Richard to help me find some paint for my wooden table. The colour was exactly what I was looking for and he also gave me great advise on using it with a roller. Table looks perfect.
Wish there was more people in these DIY stores with knowledge of what their selling

Terrible service for returns of heavy items. They use a courier called XDP that are absolutely useless. I've had 3 failed attempts of a return collection. Courier giving a later 2 hour window and not showing up when they say they would. I've stayed up past midnight in the hopes that they turn up and they do not show. This reflects terribly on Wickes customer service and the incompetence to use a different courier when requested after the first 2 failed attempts.

I went to my local wicks branch today in Bradford Ingelby road, I was helped by a member of staff Asma with a problem I had and she was so helpful

Cupboard was delivered damaged on the corner. Wasn’t too fussed about the unit as managed to put at the back on the top. But the door has damage on the corner. Took a week to get a reply. No outcome as accused of damaging this.

Spent thousands with wicks and they can’t even help with a new door that was delivered damaged.