Wiio Reviews 468

Quick response and assistance are greatly appreciated!

I am a first-time customer. And like every beginner I have doubts.
I would like to have my doubts very well clarified.
I talked to the attendant in the chat named Cherry who didn't give me answers that were clear to me. So I decided to send an email to answer these questions. And she herself responded by saying: I already answered you as in the chat.

I didn't like the customer support service.

I had good service

solved my problem :)

Quick service and answered all questions.

serious company committed to its partners, I have been a customer for a long time and recommend it to everyone

Great assistance and prices. The agents are always available, they get me better prices, ship the orders really fast and give all assistance needed in case of any problem. I highly recomend it. In Brazil I work with the agent Igor, who always give me support the imprave my sales. Great job!

I scaled a product to 10-20 orders a day and they told me they will fullfill and ship them, no reply from my support agent since 2 weeks. Worked with wioo in the past they did an great job but right no its so bad.

The worse drop shipping company that you could work with honestly. Avoid like the plague. They state that they offer 10-15 days shipping but they are lying. They literally use the cheapest and slowest shipping lines like China Post to ship your orders, and make a huge mark up profit by charging you what a private agent would charge for shipping your goods that should normally take no longer than 10-14 days. When I started receiving more orders, I literally got so many Chargebacks and refunds from customers because of Wiio's slow shipping and poor service. Seriously, avoid them and do not use.

Wiio has a huge range to choose from catalog
USA WAREHOUSE AND CHINA Warehouse
plus Fast shipping.

too bad customer service, I never use them again. They sent the tracking number too quick but it take too long time to update and deliver to customer. If you want to build a brand, choose another company. They will destroy your business.

I have been working with Wiio and I am really satisfied ! My clients are getting it in time ! I am also having a very nice support from the agents.

Bad experience with wiio, I received message from several customers receiving a package with aliexpress address.

They do the intermediation of the intermediation and do not have the possibility to withdraw the package from the initial company.

In addition to the delay for the package to be processed. Always the same excuse, ''The factory doesn't have the product at the moment'' if it doesn't, then why are you selling it?

For those of you who are thinking about joining wiio, don't! Look for another company, don't be fooled by the cents difference in value, you will have a headache in the future.

Wiio Dropshipping is not genuine. Aiko ,summer ,Vickey and rest all these agents shown me hell and are not trustworthy at all and hence I have escalated the matter to Shopify agains wiio ..
Merchants, Never ever go with wiio .

When problem persist they will vanish with your money

Had been using Wiio ever since day 1 of my drop shipping journey. The platform is easy to use, my agent Ivy Hua is helpful in sourcing products from different factories in China. Delivery is much quicker compared to using Aliexpress.

I approached the company via its website chat and asked to speak to a sales representative in order to fully understand their ability to provide general 3PL service. Shortly after, I was contacted on Whatsapp by someone named "Anthony" with a photo of a half-nude guy who presented himself as a "dropshipping agent from WIIO". When I asked what made him use such a photo in a business profile, he responded by calling me a w@nker, mocking my (standard portrait) photo, and immediately blocking me. A few minutes later, he unblocked me, made another mocking remark, and blocked me again. Even the complete lack of response from my side didn’t stop him from repeating the above for the third time.

This is something one could expect to see maybe in some teenager chat room but definitely not from a representative of a respectable business entity. Naturally, I assumed that I was dealing with an employee who didn’t realize that he represents a company, so I headed back to the WIIO site chat to ask to speak with someone less aggressive only to discover that I was blocked there as well.

Much as I’d like to believe that it was a rare incident of an unruly employee, the blocking on WIIO implies that behind the very impressive website, the company is run by a couple of 12-year-old kids.

* I’d be more than happy to provide a transcript and screenshots of the chat (including the phone number and the photo of the representative) to Trustpilot and WIIO officials for further investigation.