Wilco Motosave Reviews 

124
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the staff for being helpful, polite, and professional, often going above and beyond to assist. People frequently highlight excellent customer service, with some branches providing quick, efficient, and trustworthy assistance. Reviewers appreciate fair and competitive pricing, especially for minor jobs, and clear communication. However, some customers also noted significant issues with the quality of work and product-related problems, leading to further damage or unresolved issues. Several people reported negative experiences with staff, including being dismissed, given wrong parts, or facing incompetence regarding specific repairs. There were also complaints about poor communication, long waiting times, and a lack of follow-up on problems.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the prompt,... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising their professionalism, helpfulness, and... See more

Product

Consumers find product to be negative, with many reporting significant issues shortly after purchase or... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising excellent service,... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Came for new tyres, which were fine and good value. Unfortunately the tracking of the car wasn't. I came back three times to have it corrected, and each time it was progressively worse. Eventually I w... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a wobbly steering wheel on my Van so I took it to Motorsave Hunslet Leeds. The guy balanced both front wheels and sorted the problem for me. Very satisfied indeed. What a good s... See more

Rated 5 out of 5 stars

The Huddersfield branch are absolutely amazing, nothing is too much trouble for them and they genuinely want to do an amazing quality job for their customers ! They are just like an old fashioned loca... See more

Company replied

Rated 5 out of 5 stars

C4 cactus Selby branch amazing customer service kept me updated as my car was repaired re cost timescale etc took it elsewhere previously and they said car ok . So pleased I took it to Selby Wilco... See more

Company replied


Company details

  1. Tire Shop
  2. Auto Parts Store
  3. Car Accessories Store
  4. Car Battery Store
  5. Car Service

Written by the company

Wilco Motosave is one of the North's leading independent family-owned motorists' stores and fitting centres with branches across Yorkshire, Lincolnshire and Manchester. We fit tyres, batteries, exhausts and CATs at our fast fit bays. We will be pleased to carry out a free no-obligation check on your tyres, exhaust, CAT, batteries and brakes. TPMS service available. Our stores are filled with all the leading car care and accessories brands and many also include a large range of bikes for all the family, cycle accessories and services.


Contact info

3.4

Average

TrustScore 3.5 out of 5

124 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(124)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Charming guys that will provide unnecessary work that doesn’t fix what you took the car in for… then ignore you.

Took my car in with a stiff steering issue, they advised >£300 of work to rectify it plus wheel alignment.
I took it in and got a call to tell me they’d forgotten to order a part (bushes) so they would do everything but, they did so.
I waited until half an hour before they closed as i hadn’t heard from them, the car was ready they just hadn’t bothered to tell me, i got there just before closing to collect, the car was exactly the same as i’d left it in, and by the time i returned (15 mins or so) they were closed.

I tried to get an appointment through whocanfixmycar and by phone for the next 3 weeks but was either ignored or fobbed off with promises of a call back.

I took the car elsewhere and they fixed the issue for £80, and told me nothing they’d recommended had any relevance to the original issue, as well as having one wheel so far out of alignment that it shouldn’t have been driven at all.
I relayed this information to the garage who just laughed and said it was nonsense, despite the car being fixed now, and not by them…

Currently taking legal action to recoup unnecessary losses, and damages for having been given a dangerous car to take on the road.

Absolute cowboys.

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Air Con problem

⁷Took my car to charge up the air con 3 weeks ago. Left my car there for 2 hours and when I received it, the air con was nice and chilly. Had the car for 2 weeks and I hardly drive the car but when I do, I expect the same chilly air con all the time. The very next day I drove my car and it was blowing warm air. Took my car back and the man said it might be an intermittent issue. He said he would call around to find out what the issue is and after chasing them, there was no joy and I'm out of pocket with no air con. Poor service would definitely not go back.

In reply to the reply of my original review. I have my mobile with me at all times and if anyone calls me, I answer my phone within 2 rings. The fact that the reply says the manager, Dan, has tried to contact me is an outright lie and proves how unreliable and dishonest this company is.

June 20, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Hi Shahnam,

We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.

Our Branch Manager, Dan, has been trying to get in touch with you to discuss this matter and resolve your concerns. He will continue trying to contact you over the next couple days, or if it's more convenient, please feel free to call the Bramley branch and ask to speak with Dan directly.

Kind regards,

Wilco Motosave

Rated 3 out of 5 stars

New tyres and tracking

Came for new tyres, which were fine and good value. Unfortunately the tracking of the car wasn't. I came back three times to have it corrected, and each time it was progressively worse. Eventually I went to Kwik fit and they put it right. Cost me an extra £80, so I do feel aggrieved. Shame really. I paid for tracking twice. The staff were fine. Pity they couldn't correct the job.

June 3, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Hi Steven, Thank you for your feedback. Could you please email us at info@wilcomotosave.co.uk so we can investigate this further? Please include your vehicle registration, along with the date and time of your visit, and any additional details you believe are necessary. Thank you for your assistance.

Rated 5 out of 5 stars

Phil - Motosave (Wragby Rd- LN2 4PX)

'Phil' skilled vehicle technician from Wilco Motosave (Lincoln, Wragby Rd, LN2 4PX) is HIGHLY recommendedable for his consistent professionalism, honesty and knowledgeable approach in my car issues, over many years. His friendly manner and prompt, trustworthy service make him highly reputable. Well Done! 😊

July 4, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you for taking the time to leave our staff this lovely review and five stars!

Rated 5 out of 5 stars

Excellent customer services!!

Excellent customer services!!
Went for A/C gas as mine had run out. Husband just had knee operated on so was on crutches.
Couple of lads working there went over and beyond their job. Brought out 2 chairs and gave us an ice cream and lollipop each whilst they sorted the car out. Top blokes... well done. Will recommend to family and friends

June 24, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you very much Karen for leaving us this review and recommendation, we really appreciate it and are happy we could assist. Kind regards, Wilco Motosave

Rated 5 out of 5 stars

A friendly and professional experience…

A friendly and professional experience from start to finish. I got a quote online with Tom, who responds quickly and is very helpful. I made the booking through Tom and the required suspension work was carried out as promised at the agreed price (considerably cheaper than the main dealer had quoted). I found all the staff to be knowledgeable and friendly.
Would not hesitate to recommend.

June 23, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you for your business and for leaving us this review Nick, we really appreciate it. Kind regards, Wilco Motosave

Rated 5 out of 5 stars

brilliant service

Glen at Worksop Branch really helpful nothing to much trouble, honest reliable would'nt go anywhere else.

June 11, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you very much Robert for leaving our staff at Worksop this review. We're grateful for your time spent doing so, and look forward to serving you again in store soon.

Rated 1 out of 5 stars

Well thought id give them benefit of…

Well thought id give them benefit of doubt after last time. Well wish i didnt bother.
Asked a guy what oil do i need for my car to be told "your guess as good as mine" ok thanks for that. Looked it up found it went to pay gave him the money to the dirtiest look ever. Threw my xhange on side. Didnt offer a recipt in case wrong nothing. Dunno how these people get away with it defo reporting higher.

May 30, 2026
Unprompted review
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Reply from Wilco Motosave

Good morning Chris. We are sorry to read about your experience at our Mexborough branch. Please could you email us at info@wilcomotosave.co.uk referencing this review and including date/approx time of your visit so we can look into this.

Rated 5 out of 5 stars

What can I say about Tony and his team…

What can I say about Tony and his team at Wilko Moto Save in Hunslet, Leeds. From car servicing to number plate making and fitting, right through to honest advice and solid recommendations, they consistently go above and beyond. I’m genuinely grateful for everything they do.

The team here is outstanding, my go to garage for servicing, parts, and guidance. They always put the customer first, look for ways to save you money, and offer discounts whenever they can. Fantastic service, and a huge thank you to Tony and the team for the brilliant work you do.

Happy customer.

May 28, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you Wayne's World for taking the time to leave us this lovely review for our Hunslet branch which we will be sure to show Tony and his staff. We very much appreciate your business, and hope you have a pleasant afternoon.

Rated 2 out of 5 stars

Over priced ..and took longer to sort out than first expected.

Left car on Bank holiday Monday for rear brake disc and pads plus hand brake cables replacement.Quoted over £600 for the job.Know it's on the very high side.but needed car for Tuesday use .Anyway was told need to order parts for Tuesday So Tuesday afternoon rang garage and told car not ready till Wednesday .Car finally collected Wednesday lunchtime. Went on line to see cost etc.and the high end cost should be around £450 ..My negotiated price was £600 which is 33% more and it took two days.

May 6, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Good afternoon,
Thank you for your feedback and we apologise if you were not satisfied with your recent visit.

From speaking with the branch, we understand that we encountered issues while carrying out the repairs to your vehicle and it took longer than planned to complete the work to the standard we hold.

After reviewing the price, we find it to be inline with our guidance and regularly carry out competitor checks to ensure that we are competitive.

The area manager responsible for the branch has looked into the matter and should you wish to discuss it further with him please contact info@motosave.co.uk, leave your contact details and he will get back to you.

Rated 5 out of 5 stars

Excellent Customer Service .

I received excellent customer service from the team at Wilco Motosave . The issue was a rounded hex wheel nut which required removal with a special bolt socket which I could not remove after many attempts . I booked my car in for the following day and it was removed successfully by Joshua and he also checked my alternator drive belt for tightness . I would certainly recommend this organisation for their all - round knowledge and above all customer service .

May 1, 2026
Unprompted review
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Reply from Wilco Motosave

Good morning Gerald, and thank you very much for taking the time to leave us this review for our Bramley branch. We will pass on your kind comments to the staff.

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was excellent Zak at the Malton Road site made the process easy and I cannot fault the service

April 23, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Thank you very much for your review Ken, we appreciate you taking the time to leave your thoughts.

Rated 2 out of 5 stars

Gave Wrong part

Gave Wrong part. wouldn't listen and dismissive wasted 4 trips. Went to Halfords. Brilliant sorted

March 29, 2026
Unprompted review
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Reply from Wilco Motosave

Good morning Paul, we're sorry to see your review, but we appreciate you bringing this to our attention. Your review has been forwarded for further investigation. If you have any additional details, please share them with us via email at info@wilcomotosave.co.uk.
Be sure to include the branch, the date and time of your visit, your vehicle registration or make and model, and any other information that might assist with our investigation. Thank you.

Rated 5 out of 5 stars

Genuine service

I have used Wilco Motosave Lincoln, Wragby Road, for around 20 years. I have always had good, genuine and helpful service that is fairly priced.
Keep up the good work.

March 27, 2026
Unprompted review
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Reply from Wilco Motosave

Thank you very much Inquiz for your review and five stars. We appreciate you using our services and your continued custom for 20 years.
Kind regards, Wilco Motosave

Rated 1 out of 5 stars

Miserable rude staff

Miserable rude staff, booked car in for 2 new tyres booked in at ten so waited over an hour and theyd not even started so went to kwik fit got tyres fitted straight away without even booking in. Utter rubbish lots of other tyre places in Selby.

February 7, 2026
Unprompted review
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Reply from Wilco Motosave

Hello Mark, is this relating to your visit described in your previous review here~: https://www.trustpilot.com/reviews/69906ad7cdfa1fbcd911f60a
Thank you,
Wilco Motosave

Rated 1 out of 5 stars

⚠️ Negligent Tyre Fitting That Could Have Caused an Accident

I bought four tyres online and booked them to be fitted at Wilko Automotive Car Care.

The tyres were fitted last Wednesday at their garage in Lundwood, Barnsley. A few days later, while driving on the motorway, the rear wheel on the driver’s side almost came off. When I stopped and checked, the wheel nuts were extremely loose, almost as if they had only been finger-tightened. I checked the other wheels and they were loose as well.

This is extremely dangerous and unacceptable. Poor workmanship like this could easily have caused a serious accident.

When I returned to complain, the manager only showed me a paper where the mechanic had written the torque value used. Writing numbers on paper proves nothing – what matters is whether the job was actually done properly.

Very disappointing and potentially dangerous experience. I would strongly advise people to think carefully before trusting this garage with tyre fitting.

February 25, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Good afternoon Ivan,
As stated, you came into the store and made the Manager aware of your complaint. We addressed the allegation by viewing CCTV together, and we could see the mechanic adjusting the torque wrench and checking all four of your wheels after tightening them up.
Again we showed you this alongside the signed off paperwork with correct torque settings, so we can confirm the wheels were tight when you left our premises.
Kind regards, Wilco Motosave

Rated 5 out of 5 stars

Changed my garage to this!

I was introduced to this garage by the RAC and I they fitted me a new clutch on my Volvo xc40. The price was fair and the communication was great. Everyone is friendly and helpful.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

appalling non service

about a year ago i had really good service at the york depot , but last week i booked in for front tracking [potholes] when arrived at 3pm the first thing i noticed was the chairs in the retail shop had all been removed . This meant sitting in the car until it was taken inside and then presumably wandering around the shop, in the hope you would buy something.This never happened however , they were all smoking and drinking tea when we arrived and 25 mins later when i asked for my keys back , they were still drinking tea. I know this sort of thing happens in our broken country all the time , but it is still rubbish

February 12, 2026
Unprompted review
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Reply from Wilco Motosave

We're sorry to see your review Jonathan. Please could you provide us with some more details to info@wilcomotosave.co.uk so we can investigate this further. Please include your name, that this is relating to our York branch, the date of your visit, and your vehicle registration. We appreciate your feedback and will look into this matter.

Rated 1 out of 5 stars

Had car booked in since Wednesday for…

Had car booked in since Wednesday for Saturday at 11am , arrived on time to be told there was nobody available to look at my car until 15:30 and to come back . There was no way I was trekking back there at 15:30 when you book your car in you expect to be seen. Absolutely disgusting customer service. Hence I will be taking my car elsewhere and giving someone else my custom . You lost Circa £500 sale today motorsave.

In response to my reply , the guy took my name and registration number when we called on Wednesday and told us it was all booked in for Saturday at 11am. So as far as I was concerned, one of your staff told us it was booked in , I had no reason to not believe them. They have obviously failed to apply the booking to your system resulting in inconveniencing me and the person I had to get to follow me there to bring me home and thus looking you trade.

February 21, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Hello and thank you for your feedback, however we cannot find any record of your booking at our Hunslet Road branch last Saturday.
Our staff had to ask one customer who wasn't booked in to come back later, as we obviously prioritise booked in customers.
We're sorry we weren't able to assist you. Please could you double-check your booking confirmation, and email info@wilcomotosave.co.uk to let us know if we need to investigate further.

Edit:
Please do get in touch with us via email to info@wilcomotosave.co.uk to confirm the car and reg. plus what you booked in for. We want to improve our service and are very sorry for letting you down on this occasion.
Thank you and we hope to hear back from you soon.

Rated 5 out of 5 stars

Great service.. my puncture sorted!

Phoned up to see if they fixed puncture repairs.. as I had a screw in my tyre .. YES thankfully they do.

Asked if there was any chance they could fit me in this morning, said if I was happy to leave it for a few hours they could sort it for me.

Brilliant service, wasn’t there too long and all sorted. Really appreciated it.

Lovely friendly staff, recommend and will use them in future

Thank you ☺️

February 10, 2026
Unprompted review
Wilco Motosave logo

Reply from Wilco Motosave

Thank you Starkey for taking the time to leave us this review for our Doncaster branch. We're happy we could assist with your tyre repair. Kind regards, Wilco Motosave

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