Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... See more
Company replied
Location
Switch locationThe Circuit 30, Shop 2/30, 4008 Brisbane Airport, Queensland, AU
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See what reviewers are saying
Products I do not see elsewhere like the Luci string lights (individual bulbs), a Knog 10w solar panel, UCO products, Toaks alcohol and wood stoves, MSR gear, Grand Trunk rotation stool. The quality... See more
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I absolutely love shopping at Wild Earth! Their service is top-notch, and their range of products is unbeatable. Whether I'm looking for the latest outdoor gear or just some essentials, they always ha... See more
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Bought some hiking poles online. Chose Wild Earth because the price was competitive and, more importantly, they could send them to me express. Needed them quickly as I was going overseas soon and they... See more
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Company details
About Wild Earth - Brisbane
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
The Circuit 30, Shop 2/30, 4008, Brisbane Airport, Queensland, Australia
- 1800 841 847
4.8
Excellent
835 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Elderly active traveller.
Elderly active traveller.
Previously had disastrous results buying shoes online.
Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on the last trip.
Rang Kate/Kay (?) on Wild Earth Help Line (Sunday at 11.30ish); Took advice about sizing up at least half a shoe-size.
Received shoes 2 days later with updated parcel tracking.
A review gave me a further discount of $5.25 using GETWILDER.
Shoes as described; incredibly comfortable to wear and walk in.
Would definitely recommend the Merrill brand of shoe and buying through Wild Earth for prompt service.
May 26, 2026
Unprompted review
Reply from Wild Earth - Brisbane
Thank you so much for this wonderful review! We're thrilled that Kat was able to help with sizing advice and that your new Merrell shoes arrived quickly and fit perfectly. It's great to hear they're comfortable for your walks already – enjoy many dry adventures in them! Thanks for shopping with Wild Earth.
The Wild Earth Team
Easy online purchase
Easy online purchase
Prompt delivery
Love the shoes - Altra Olympus 275
January 25, 2026
Reply from Wild Earth - Brisbane
Hi Claudia,
Thank you so much for sharing your experience with us! I'm delighted to hear that your online purchase was a breeze and that the delivery was prompt. It's fantastic that you're enjoying the Altra Olympus 275 shoes. We’re committed to providing you with quality products and a smooth shopping experience. If you have any more questions or need assistance in the future, feel free to reach out.
Kind regards,
The Wild Earth Team
Chaco Sandals
I have worn Chaco Sandals for more than 10 years. Buying on line was the only way to purchase from an Australian supplier. I am based in Melbourne. Excellent and simple service and delivery.
The sandals themselves are comfortable as expected. My previous pair had a single adjustable strap that was continuous with the ankle closure which meant I could fully adjust how the sandal fitted my foot and with how much tension. This pair has thin double straps across the foot which is then sewn onto the single strap before the ankle closure. This creates 2 separate points of adjustment. As a result the sandal is a bit loose on my foot. I can walk for long distances on stable surfaces but not sure how I will go in wet or unstable situations. I am still happy with my purchase.
January 12, 2026
Unprompted review
Reply from Wild Earth - Brisbane
Hi HB
Thank you for taking the time to share your experience and for being a loyal Chaco Sandals customer. We truly appreciate your feedback as it helps us understand our customers’ needs even better.
Should you need further assistance in the future, we're here to help. Wishing you many more comfortable walks ahead!
Kind regards,
The Wild Earth Team
Fantastic company to buy through
Fantastic company to buy through. Saved lots of money buying through Wild Earth rather than local retailer, website easy to access, quick free delivery, great product. Would totally recommend.
June 23, 2025
Unprompted review
Reply from Wild Earth - Brisbane
Hi Rhonda,
Thank you so much for your kind words! It's wonderful to hear that you found our website easy to navigate and enjoyed the savings and quick, free delivery. We're delighted that you love your product and truly appreciate your recommendation.
Kind regards,
The Wild Earth Team
I have had both in store and online…
I have had both in store and online experiences. Staff members were friendly and super helpful. Customer Service was really helpful when I had log in issues. Highly recommend
June 24, 2025
Reply from Wild Earth - Brisbane
Hi Customer,
Thank you so much for sharing your experience with us! It’s wonderful to hear that our staff, both in store and online, were friendly and helpful during your visits. We're pleased to know our Customer Service team could assist you with the login issues. Your recommendation means a lot to us, and we’re here to continue supporting you whenever you need.
Kind regards,
The Wild Earth Team
Friendly and helpful service staff.
February 23, 2025
Reply from Wild Earth - Brisbane
Hi Jason,
Thank you for taking the time to share your experience with us! It's wonderful to hear that our service staff were friendly and helpful during your visit. We're committed to providing excellent service and are pleased to know that it resonated with you. If you need anything else in the future, just let us know.
Kind regards,
The Wild Earth Team
Reply from Wild Earth - Brisbane
Hi Josh,
Thank you so much for taking the time to share your experience with us! It's wonderful to hear that you were happy with both the product and the service. We're committed to maintaining this level of excellence for all our customers. Enjoy the benefits of your purchase, and we're here if you ever need anything else.
Kind regards,
The Wild Earth Team
Great choice and Staff
I was searching a specific sleeping bag : great help, great staff ; big choice
February 22, 2025
Reply from Wild Earth - Brisbane
Hi Christophe,
Thank you for sharing your experience with us! We're delighted to hear that our team was able to assist you effectively while you searched for the perfect sleeping bag. Our staff is committed to providing top-notch service, and we’re pleased you appreciated their help and the range of options we offer.
If there’s anything else you need, we’re here to assist you.
Kind regards,
The Wild Earth Team
It's a pity that I cannot give six…
It's a pity that I cannot give six stars. Great products and amazing service. I had to exchange a jacket that was slightly over the returns policy date. Wild Earth accepted it and made sure I got what I wanted. I had prompt communication throughout and service at the Brisbane outlet store was amazing. The staff are friendly, helpful, and very informed.
February 27, 2025
Unprompted review
Reply from Wild Earth - Brisbane
Hi Ward, thanks for taking the time to review our service.
It's great to hear that the returns process was easy, and we were quick to resolve any queries you had.
Have a good day!
Kind regards,
The Wild Earth Team
Great range of gear
Great range of gear, so rare in the Australian shopping environment nowadays!
February 24, 2025
Reply from Wild Earth - Brisbane
Hi Maureen,
Thank you so much for your wonderful feedback! It's fantastic to hear that you appreciate our wide range of gear, especially in today's Australian shopping environment. We're dedicated to providing diverse and quality products for all your adventures.
If you ever have any questions or need assistance in the future, just let us know.
Kind regards,
The Wild Earth Team
Excellent experience
Excellent experience. Great insight and detail from the staff on product selection.
Very helpful and attentive to individual needs.
February 24, 2025
Reply from Wild Earth - Brisbane
Hi Lachlan, we so appreciate your thoughtful review and the time you took to share your experience with us!
Our team is dedicated to delivering outstanding service and creating memorable moments for our customers. It's truly gratifying to hear that we've succeeded in meeting your expectations.
Wishing you many more exciting adventures ahead!
Kind regards,
The Wild Earth Team
Great range of outdoor Thank you!wear & shoes &…
Great range of outdoor wear & shoes & helpful friendly service.
February 16, 2025
Reply from Wild Earth - Brisbane
Hi Nikki, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and friendly customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Awesome selection with good quality…
Awesome selection with good quality products
Staff very helpful and knowledgeable
February 23, 2025
Reply from Wild Earth - Brisbane
Hi Arran, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
The Sales assistant that helped with no fuss!!
The Sales assistant that, first asked politely if I need any help, was great. Helped with my Merino wool T Shits and other gear I bought. Was extremly helpful and understanding. Thankyou
February 22, 2025
Reply from Wild Earth - Brisbane
Hi Andrew, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Great equipment and high value staff
February 22, 2025
Reply from Wild Earth - Brisbane
Hi Darren, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Professional & a Great range
Wild Earth DFO Brisbane deliver great customer service and they really know about their products.
February 19, 2025
Reply from Wild Earth - Brisbane
Hi Lee, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth - Brisbane
Hi Michael, thanks a bunch for your kind words.
We're thrilled you had a seamless experience and I'm sure we will see you again in the near future!
Kind regards,
The Wild Earth Team
Finding the right back pack for our Camino walk
The staff at the store were excellent at assisting us find the right back pack for our walk. Obviously have a lot of experience in walking long distance in other countries. A young girl, only wish I could remember her name as she deserves credit for her knowledge and excellence customer service.
January 21, 2025
Staff offers wonderful guidance
Staff offers wonderful guidance, did not over saturate me trying to sell sell sell, they assist and give you space to trial the fit and feel but continually check on you. They very genuine and engaged, and know their products.
January 19, 2025
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