The Wilkes Partnership Reviews 

4
TrustScore 2.5 out of 5

2.6

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Company details

  1. Law Firm

Written by the company

We are one of the leading independent medium-sized UK law firms operating from the Midlands region. With offices in central Birmingham and Solihull, we pride ourselves on our partner-led service, backed up by almost 200 associates, assistant solicitors and support staff. We provide a wide range of specialist expertise aimed at our core clients – businesses, individuals, financiers and charities. We provide corporate & commercial, corporate finance, employment, real estate, planning and regulatory, property litigation, commercial litigation, commercial recovery, insolvency services, tax planning, as well as divorce, wills, trusts and probate. Contact our team to find out more about how we can help you!


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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

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(4)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

My solicitor left half way through my…

My solicitor left half way through my divorce, can’t be helped but the partner they passed me onto did not respond to me for weeks at a time, during a time in the divorce when information needed was crucial.
My bills were consistently wrong too!
I would not recommend at all.

July 10, 2026
Unprompted review
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Reply from The Wilkes Partnership

We are sorry to hear that you feel your experience did not meet your expectations.

We take all client feedback seriously and have addressed the concerns you raised through our formal complaints process.

We are sorry that you remain disappointed, and we appreciate you taking the time to share your feedback. We set high standards for ourselves and use client feedback to help us continually improve the service we provide.

Rated 1 out of 5 stars

Avoid to save yourself the experience I had

I would recommend people avoid this firm! I was recommended to use another solicitor but they passed my enquiry over to another firm within the same group which should have been my sign to walk away but I didn't. I had a situation where a family member became very ill and we had to postpone part of the transaction. There were a handful of solicitors involved and these were the only one that chose to profit from our situation. When I suggested that if they were going to do that then I would use another solicitor when we picked the sale back up. This is the point in which Asia manipulated me by agreeing over the phone to hold off so I would only be charged for any actual addition work incurred (which was very little to non as it was the same buyer and they only had the correct info a week before we postponed) on the basis that I would continue to use them for the sale. Sale completed and the fee they deducted was both amounts so they ended up receiving 150% of the original quote (plus extra amount for the yearly increase in between). I made a complaint and they just kept responding with wordy excuses and never once took any accountability or addressed the fact that it was a manipulation to get paid twice instead of me using another firm (with better morals) like I said I would when it was picked back up. I also had issues with Asia's attitude throughout. She clearly didn't like me asking questions and at one point threatened to not act for us if we didn't agree to pay for a frivolous indemnity that the buyers solicitors never even ended up requesting anyway. Her responses were so inappropriate and evasive on emails that I had to call in multiple times and explain to her assistant that she was becoming rude and unprofessional because she was simply not answering my questions. She made it very clear she wasn't happy with me asking questions. They eventually refunded 30% of the extra amount they charged me but still just refused to take responsibility for the poor, unprofessional and immoral behaviour. I would just recommend people avoid using them to save from receiving the same treatememt I did.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer relations

Looking to engage a solicitor for wills ,LPA and setting up Trusts.Emailed them twice ,first time directly off their contact us form on their website.Second time from my email account to a named solicitor.
Its been ten days since the first email and I've received no reply whatsoever. Not impressed at all.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with

Always a pleasure to deal with, thorough, professional, and prompt in responding

November 10, 2023
Unprompted review
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Reply from The Wilkes Partnership

Hi, Beverley.

Thank you for taking the time to share your experience with our solicitors firm. We are delighted to hear about our team’s positive impact on your case and that they were a pleasure to work with. We greatly appreciate your feedback.

At Wilkes, we strive to provide a seamless and professional experience for our clients and are thrilled to hear that our team were thorough, professional, and prompt. These principles are the backbone of our service. If you ever need our expertise in the future, please do not hesitate to contact our team.

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