Scam artist. Some Items missing and others arrived damaged. Bought a shirt in Tk Maxx many years ago and thought I'd buy online direct since the quality USED to be good.
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See what reviewers are saying
Placed an order for 3 shirts, and the expected first delivery date has passed, have emailed twice, used messenger once and the website contact page, but no response from this company, no tracking info... See more
After emailing three times still no reply ! Shirt has not been delivered ( far longer than the 2-3 working days stated ) Very dissatisfied with service ! Will go to trading standards as money has be... See more
Outstanding shirts with very high quailty cotton, silky feel, easy ironing and complementary metal collar strays. The fit is very nice and modern. Delivery was on time, as promised. Price... See more
Company details
Information provided by various external sources
William & Edwards UK base Luxury Menswear brand
Contact info
United Kingdom
- www.williamandedwards.co.uk
Scam artist. DAMAGED OR MISSING
Scam artist.
Some Items missing and others arrived damaged.
Bought a shirt in Tk Maxx many years ago and thought I'd buy online direct since the quality USED to be good.
July 26, 2022
Unprompted review
Placed an order for 3 shirts
Placed an order for 3 shirts, and the expected first delivery date has passed, have emailed twice, used messenger once and the website contact page, but no response from this company, no tracking information or update on my order status. Very disappointing service.
July 14, 2022
Unprompted review
Awful service !!!! Con artists !
After emailing three times still no reply ! Shirt has not been delivered ( far longer than the 2-3 working days stated )
Very dissatisfied with service ! Will go to trading standards as money has been taken but order is not here !
June 23, 2022
Unprompted review
The socks are fine but took over 2…
The socks are fine but took over 2 weeks to arrive when it says 2-3 days. No response from emailing customer services in 2 occasions but at least they did turn up eventually
March 5, 2022
What a joke
I ordered a shirt from here, and when it turned up, it was nothing like the picture or the description.
After a few emails back and forth, the communication stopped, I have had no reply on how or where to return the item.
No telephone number available, perhaps understandably,so here we are left with an item of no use to me.
February 12, 2022
Sizing very small
Sizing very small , nothing like size chart on chest size . First and last purchase very disappointed. !
October 12, 2021
Lovely shirts
I’m sure if it wasn’t for the pandemic it would have been 5 stars!
I don’t normally sign up to public reviews, however this company deserve the credit.
Lovely shirts! Beautifully packaged and arrived within two days!
Just wish they did double cuffed shirts-I would have bought more for my son
March 30, 2021
still awayting maybe it is this UK / EU thing...
I am still awaiting my bougt shirt...
January 24, 2021
Reply from William and Edwards
Hi Rasmus ,
There is no tracking info says you received it is still in transit I ve add that for you and if you have any problem you can contact with us before give any feedback customerservices@williamandedwards.co.uk
21/01/2021 At the national sorting hub In Transit
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20/01/2021 Entered the Hermes network In Transit
19/01/2021 Collected by the courier Collected
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12/01/2021 On its way back to the retailer In Transit
12/01/2021 Entered the Hermes network In Transit
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12/01/2021 At the national sorting hub In Transit
11/01/2021 Inbound Parent Child at Depot Misc
11/01/2021 Collected by the courier Collected
11/01/2021 At the national sorting hub In Transit
11/01/2021 Collected by the courier Collected
11/01/2021 Collected from the ParcelShop Collected
11/01/2021 At the national sorting hub In Transit
10/01/2021 Dropped off at the ParcelShop Dropped Off
10/01/2021 At the national sorting hub In Transit
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09/01/2021 Entered the Hermes network In Transit
09/01/2021 Collected from the ParcelShop Collected
09/01/2021 Dropped off at the ParcelShop Dropped Off
09/01/2021 Entered the Hermes network In Transit
09/01/2021 Entered the Hermes network In Transit
08/01/2021 Collected by the courier Collected
08/01/2021 Entered the Hermes network In Transit
08/01/2021 Collected by the courier Collected
08/01/2021 At the national sorting hub In Transit
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07/01/2021 Entered the Hermes network In Transit
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07/01/2021 Entered the Hermes network In Transit
07/01/2021 Collected by the courier Collected
07/01/2021 Entered the Hermes network In Transit
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07/01/2021 Entered the Hermes network In Transit
07/01/2021 Collected from the ParcelShop Collected
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07/01/2021 At the national sorting hub In Transit
07/01/2021 Collected by the courier Collected
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06/01/2021 Entered the Hermes network In Transit
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06/01/2021 Collected from the ParcelShop Collected
06/01/2021 Entered the Hermes network In Transit
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06/01/2021 Dropped off at the ParcelShop Dropped Off
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06/01/2021 Entered the Hermes network In Transit
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06/01/2021 Dropped off at the ParcelShop Dropped Off
06/01/2021 At the national sorting hub In Transit
06/01/2021 At the national sorting hub In Transit
06/01/2021 Dropped off at the ParcelShop Dropped Off
05/01/2021 Dropped off at the ParcelShop Dropped Off
05/01/2021 Entered the Hermes network In Transit
05/01/2021 Entered the Hermes network In Transit
05/01/2021 Collected from the ParcelShop Collected
05/01/2021 Collected from the ParcelShop Collected
05/01/2021 Entered the Hermes network In Transit
05/01/2021 Entered the Hermes network In Transit
05/01/2021 Dropped off at the ParcelShop Dropped Off
05/01/2021 Inbound Parent Child at Depot Misc
05/01/2021 Collected from the ParcelShop Collected
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05/01/2021 Collected from the ParcelShop Collected
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05/01/2021 Collected by the courier Collected
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05/01/2021 Unsuitable for collection Collection Attempted
05/01/2021 Collected by the courier Collected
05/01/2021 Collected by the courier Collected
05/01/2021 Collection request received Collection Requested
I have order on June 2020 5 shirts and…
I have order on June 2020 5 shirts and have never received them and have never received a refund. I have written to them over 15 emails and have received only 3 replys saying oh we are sorry we are just sending them today, something went wrong. And still 6 months later still no shirt or no refund. Seriously these guys are a scam
November 11, 2020
Unprompted review
Reply from William and Edwards
Dear Kostas Thank you very much for your feedback We are very sorry for your experience But As we check our mail your first post was damage When it arrived Greece and I can see on your email you report us As damage And same things then we offer you replacement shirts then you except that We have sent your replacement shirts may ask you what is problem with that
Reply from William and Edwards
Dear Eugen ,
Sorry for your experience
As we checked our conversation with you there is 1 item missing in your post and we let you know because of stock problem and give you same discount for 3 shirts and you received your 3 shirts which one of them free and then recently we refund you for one shirt if you not recived your refund yet it takes longer than usual right now but played contact us we will check for you
Purchased a trouser
Purchased a trouser, it arrived on time but I did not find the quality of material as aspected, therefore had to return it back. The item was delivered by Royal Mail on time, but they seemed to have misplaced the item and it took almost 3 weeks to find out the misplaced item. Finally,after several weeks of chasing up I got my money back. However, they seem to maintain very effective communication with their customers, they always replied my queries promptly.
October 18, 2020
Unprompted review
Delivery ok but wrong size
Delivery ok but wrong size. Returned items but replacements not received.
September 3, 2020
Unprompted review
Good professional service
Good professional service. The goods are exactly as described. The delivery was right in time.
Best of luck
July 12, 2020
Unprompted review
i will never buy from you anything again
June 28, 2020
Unprompted review
Reply from William and Edwards
Dear STAVROS,
We hope you are well
As we explain in our email your items on the way to Greece and you dont need to worry Unfortunately in Corona Virus time logistic companies not updating properly
Good and prompt
June 19, 2020
Unprompted review
The items were exactly what I expected
May 28, 2020
Unprompted review
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