Williams SonomaReviews 

Ordered Christmas gifts on November 23, 2025 with delivery showing as the first week of December, 2025. Today is the 19th of December and my order is now sitting in Ontario with no pre-Christmas delivery time in site. I called today to cancel the orders, but it was not permitted.

This is not the first time Williams Sonoma has let us down, but it will be the last as we will never purchase from them again!?!

The item I purchased wasn't what I wanted. I paid 12.00 to have it shipped to me and they are deducting another 12.00 from my refund for me shipping it back. Absolutely disgusting, I will never purchase from their store again.

Terrible customer service, staff is rude, dismissive, and unhelpful! Google reviews are flooded with customer service complaints, something should be done. Will not go back.

I ordered three items from William and Sonoma. Two of the items were in the store, and I drove there to pick them up the third item which I got free shipping on, had to ship to the store and then I was going to pick it up. When I called about the shipping charge which was 1295 they told me that it was on the two items that I had picked up at the store. I asked them how could they charge me for shipping and handling on items that were already in the store and that I picked up and they were not shipped. The representative informed me that it was due to handling. The handling that they would’ve done in the store if I was in the store and purchased the item. This is false advertisement. They charge me shipping for items that they did not have to ship anywhere. I am done with Williams and Sonoma.

My recent experience with Williams Sonoma has been nothing short of infuriating. If this is what they call “premium,” then the bar is on the floor.

I received a $200 gift card as a housewarming gift and expected quality and professionalism. What I got instead was a complete run-around, misleading inventory, outrageous shipping costs, and some of the worst product handling I’ve ever seen from a major retailer.

Online items show as “in stock,” but the moment you try to check out, they magically disappear. In-store selection is a fraction of what’s online, yet shipping is $25 with NO ship-to-store option. It’s 2025 — this is unacceptable and outdated.

After multiple failed attempts to order anything, I finally placed a successful order. It took 13 days to arrive (again, with premium shipping fees). When I opened the box, it looked like someone had literally thrown everything inside. A set of FOUR Irish mugs came as ONE mug wrapped in paper — no bubble wrap, no note, nothing. The under-cabinet storage I ordered looked cheap, chipped, and poorly made. Absolutely not Williams Sonoma quality.

Customer service was just as disappointing. I was offered a partial shipping refund of only $7.80 and a partial refund for the 3 missing mugs. That’s it. No apology credit, no full shipping refund, no full refund for the mugs, no attempt to make things right after repeated issues. Even the “supervisors” refused to do anything.

Williams Sonoma clearly relies on its brand name but delivers dollar-store level service and zero accountability. The quality, the packaging, the shipping policies, the customer care — every part of this experience failed. I will never shop here again, and I’ll be telling everyone I know the same.

If this is how they treat customers who try to give them business, they don’t deserve it.

Very rare posting any reviews but decided to share - ordered a very expensive espresso machine as Thanksgiving present for family member , signed for perfectly sealed box with UPS, after opening a box no espresso machine inside only some accessories, it was a worst nightmarish customer service experience in my life , will never shop there again , I would not advise to order anything online unless you have at least 2 independent witnesses ( not family members) and cameras in your house to record unboxing. Shame on you WS.

Still waiting for my frying pan. This is now week 5. They lost the first one apparently (probably in some couriers kitchen) and they didnt bother doing anything with the replacement until I phoned AGAIN!!! Steer clear, not worth the stress or your empty pocket book! Oh, and Williams Sonoma doesnt care about reviews so this is for consumers own info.

Horrible Experience! I ordered a KitchenAid stand mixer and they suddenly canceled the order without explanation! I have since learned that Williams Sonoma sells A LOT of products that they don’t actually have in stock! Successfully ordered the mixer from another merchant.

I had bought the electric charged Williams Sonoma salt and pepper shakers about 15 years ago in NYC. Honestly, they functioned quite well and eventually stopped charging, but 15 years is a long time for an oft-used item. For my separate rental apartment, I bought the same shakers 2 years ago. They were well over $100 and stopped charging after about a year. I finally got around today to bringing them into the Miami Beach shop. The manager could have cared less about the fact that these were company-branded and looked brand new (albeit that they were 2 years old); she gave me 20% off a manual pair of Cole & Mason shakers (which brought them to about $80 total). When I left the old shakers there, she asked if I wanted to take them. Why would I want these crappy items that don't work??? I'll look for a home goods store next time with a better reputation.

First off I have 4 different barstools for my home which I just LOVE! I decided to order for my vacation house. I have been trying to return barstools since they arrived. My mistake was not double checking the designer on the height of these chairs. I did approve of the style however I didn't look at the size since I was not ordering these. The size is way off & they are just not comfortable.They look odd at the kitchen counter. My designer was present with me when they arrived. I made sure to keep the packaging the second they arrived I knew they were not right. My designer called and they said it was custom and I couldn't return. I wish I would have known that before ordering. I wish I would have ordered the same barstools as my home but couldn't even get a credit to exchange the barstool. Disappointed in the customer service

I had an incredibly disappointing experience with Williams Sonoma. I ordered a mug that arrived chipped, and I immediately contacted customer service with a photo as proof. They initially agreed to send a replacement and a return label for the damaged item. I explained that I simply wanted the replacement and didn’t see the point in going through the hassle of returning a clearly damaged product.

Weeks went by—no replacement. When I followed up, I was told the item was now out of stock. Instead of standing by their commitment or offering a full refund without return, they insisted that I mail back the defective mug to receive my money back. The lack of flexibility and accountability for their own damaged shipment is absurd.

In the end, they offered me a 50% refund for a broken product, which I reluctantly accepted just to be done with the ordeal. For a brand that prides itself on quality and customer experience, this was truly disappointing. I will not be shopping here again.

I would give a zero if I could. I will never ever ever order from them again. I ordered an e gift certificate to send to a family member and received a confirmation email that it was going to be sent that day. Then the next day I get a voicemail to call them, which I do. No one seems to know why, until about an hour later they stated it was to confirm my purchase and it was never sent. I paid through PayPal. I am beyond pissed and it still hasn't been resolved!!!!!

I thought I learned my lesson to ALWAYS read Trust Pilot first...I made the mistake of presuming Williams Sonoma (a well established brand) was a safe buy. I'm wrong. I placed an order for 2 chairs-I knew the policy was no cancellations...HOWEVER within days I received a notification of a significant delay in delivery. I immediately reached out to cancel, as the delay is an issue out of my control as a customer. I didn't change my mind-I object to their deceptive marketing of merchandise. You can't tell me that the chairs were already in production. Zero satisfaction from their customer relations teams-many apologies, no refund. I hope I will have the chairs...some time...next year. Totally disappointing.

************* Updating review: I wrote to Williams Sonoma, addressing my issue to customer relations. I did not receive a reply; however, I have been issued a refund.

Do not order online, nothing but a total pain to deal with. Received 2 sets of baking sheets completely trashed obviously zero quality control. They do not reimburse for shipping, need to print a label and drop off at a Purolator.

Zero stars should be an option. My tea kettle spout broke and because it’s one year old, nothing they will do about it. Never again shipping at WS.

Pathetic website & customer service. Their Stainless Steel and Glass Bread Box in all advertising & searches is coming across as $122. When i added to the cart from the advertised product, the price changed to $149. The website now is showing as $122 in black font crossed out and $149 in Red font. Logically Black font is the standard price with Red price as Sale Price which is meant to be lower than the marked price. The pricing is weird, The Customer Service even more weird & rude & unhelpful.

Awful customer service. They will not reimburse the shipping for a quality issue.

This was the worst service ever. I ordered a pizza stone for my BFs bday. First one came shattered. wasn't even wrapped in bubble wrap was just sitting in the too big box. Had to get it replaced which took another 3 weeks. Came again today. SHATTERED AGAIN. NO BUBBLEWRAP. ARE YOU GUYS OKAY.
So NEVER order anything from here that can break cause they will throw it in any box they can find nothing to protect it.

2.5 hours on the phone with 5 different (very nice) customer service reps and the order has still not been completed from the wedding registry. They sent the order to the wrong address twice in a row. Unbelievably incompetent. Do not order from wedding registry or Williams Sonoma on line.

This company isn't environmentally friendly. I ordered 3 cookbooks and each one arrived separately by UPS ground. Thats a lot of emissions to deliver some books. You also can't trust their reviews because if they dont loke what you have to say they remove the review from their website. There was nothing offensive in my review. I received a generic email that it didn't meet their guidelines. A lot of the items they have can be found at Burlington, Marshall's, World Market and even Hobby Lobby if you look carefully. And you will save a ton. I found the same ceramic pumpkin in the same color for a fifth of the price at Burlington.