Williams SonomaReviews 

OK so I have been shopping at WS since the early 90s. This is before high end products and merchandise were made in China. Merchandise was made in great countries by artisans and long standing generational brands. The golden age of patronizing WS. I had it pretty good. When the 2000s started, they opened their website. GREAT customer service - top notch. Professionals, smooth and easy transactions, no stress, kind and considerate people, and beautifully and safely packaged merchandise. Was a dream. Then about 2021 or so, online customer service dropped to the level of horrible!! A "new" type took over all customer service and when you talk to one of them now, it is out and out ghetto thug treatment!! You get crappy packaging with things broken or bent in the box - when call customer service, they LIE. "Oh we cannot refund unless top management approval". Oh your case will take up to 45 days." "Oh, we cannot handle that". BULL!!!!!!!!!!! In all the years I shopped at WS and online before this thug take over of CS, it was a dream. Refunds, replacements, bonus cards were given on a dime!! No questions, no "approval", no putting things in the computer wrong, no pass the buck, nothing. I got the Sprengela Cookies and the cookies took 3 weeks to get to me and the cookies were loose in an open bag!! No sealed bag! Cookies are rancid and smell bad. And guess what, crappy customer service. I ordered the Petit Flours - after 3 weeks, still no tracking number. Will not give me a refund. Same thing happened to the high end MacKenzie Childs company. they have lost a huge customer base due to the ghetto thug or just nonexistent customer service. Stealing money hand over foot to sabotage customer help. It is DISGUSTING. Well WS, you will loose too!!!!!!!!! As long as there is the thug behavior, you will loose!!

Bought the "Marble & Metal Accent Table" for $500, which is claimed to be Carrera marble. It sat in the corner of my bedroom for 5 months. I don't think I even put a glass on it. Then one day I noticed pieces of the "marble" separating and falling off, revealing the plaster cast on the inside of the fake marble. I called, said they couldn't help, sent me to the retail store who also couldn't help, called again and they utlimately offered me a "15% discount on the same product." Like I'm going to buy this again. It's not real marble. So they lied and cheated me.

I ordered a gift from Williams Sonoma for a bridal shower I am attending in August. I definitely entered my address for delivery as I planned to wrap and take the gift with me. Just saw that it was shipped to the bride but has not yet been delivered. I had hoped that as the sender, WS could pause or cancel the shipping order, but apparently not. Basically, I got a "too bad, sorry" response. Will NOT be ordering from them again! I'm mad and disappointed that I will be walking into a shower empty handed.

I recently ordered 2 gift hampers from Williams Sonoma. The one arrived early and was perfect. The second arrived on time BUT by then tbe produce was hot and the receivers didn’t want to take a chance eating it. It was beautifully presented but hot. They discarded it and thanked me without telling me until a day later what had really happened. When I contacted WS they asked for a photo? Huh? The parcel wasn’t damaged just hot who would think of taking a photo? To show what exactly? They of course refused to replace or refund.

I received a gift card from my employer as a bonus. I tried ordering 3 times. Each time my order was cancelled. The gift card amount was $500. I decided to see of i ordered 1 product at a time if my order would go through. The first order was under $200. It was shipped. The second order was for over $300. I paid the majority with the gift card and the rest with apple pay. They held my order for verification. On top the prices being ridiculous, its a chore to order from this company. I’m not sure how they’re still in business. You can buy everything they sell for less anywhere online. Their cookbook prices are asinine. It’s a shame I got the gift card for this instead of somewhere else. I didnt even feel right spending the gift card on these outlandishly priced items. I dont recommend for anyone to spend any money with this company. I only did because I had a gift card and had no choice.

I purchased from Williams Sonoma because the All-Clad items that I ordered were in stock with an acceptable ship date. Now the ship date has been moved back twice - on multiple items. Why? You either have the inventory or you don't. It seems like there's some deception going on here.

These items were for my daughter who was moving away for the summer. She's been gone a week now and the items are still not here. Now I need to ship them to her or just abort using the new cookware this year. NOT GOOD!!!!!!!!!

I'll order elsewhere next time.

If I could give them 0 stars I would.
I bought a 68x108 tablecloth and after the first use, washed it according to the instructions. When I went to put it back on the table, it has shrunk to 66x101. I called the number on the website, and was told I had to contact the store. The store will not refund or even offer to exchange this product. I would not have bought this product if I knew it would shrink. I called the customer service number the store gave me and they said they would give me a 15% discount if I bought another one. Why would I buy another tablecloth that will shrink and not fit after one washing? I have talked to four different people and been given the run around.

I purchased 3 Williams Sonoma gift cards using Amex Rewards Points. I purchased an item online and went to pick it up at one of their stores. At the store I had a terrible experience so I decided to reject the item I had purchased. I was told by the clerk that the funds would go back to the original gift cards. I contacted Amex to convert the gift cards back to Amex Rewards Points but was told that the gift cards have been used and now have a zero balance. Contacted Williams Sonoma and was told that they issued a new Gift Card for the balance. I am now stock with almost an $1,100 gift card from Williams Sonoma that I don't want to use because of the buying experience and cannot get a proper refund.

Ever since someone in my family bought a Williams-Sonoma product again, we get avalanches of spam from every brand affiliated with Williams-Sonoma DAILY, ALL DAY! Today I am hitting unsubscribe on Pottery Barn Teen after two e-mails in a row from them. This after unsubscribing from Williams-Sonoma, Pottery Barn Kids and brands I have never heard from before they own.

Whenever we make a purchase in store, without our consent for this disgusting amount of garbage in our inbox, we re-open up the spam. I wish we wouldn't shop here with how aggressive-creepy-annoying their spamming is. Some people in my family love Williams-Sonoma and Pottery Barn for the gentle soap and simple things. If it were me, I would have chucked the entire brand family for any future purchases. Because I cannot use any e-mail address with them.

Other people say the same things we do but never complain online as I am.

In person, the salespeople verbally shout at you to force you to give them an e-mail. If you say no, they ask you until 5-10 times later, you say, I CANNOT. This is to aggressively spam you. Oh, no, it isn't once a day and unsubscribe. You will hear from every Williams-Sonoma fake sale with items you do not want all day long, EVERY SINGLE DAY. Unsubscribing from one only removes you from that mailing list within that store only. You will be hitting unsubscribe until you practically need to see a therapist over it.

A family member of mine likes e-mail receipts and always requests them at the store. This results in the spiral of e-mail destruction spam from Williams-Sonoma brands again.

You only win 1 additional star from me because of your product quality and inventory selection.

Williams-Sonoma, please do something about these recurring mailing lists and how you cannot escape being readded to them when you shop there again. You make customers want to avoid your brand.

Unfortunately for me I decided to purchase an item for Mother's Day 2024 and when I made my order it said the estimated arrival date was May12th, and I was really hoping the item I purchased was going to make in time for Mother's Day and it did not.

Then the delivery date was changed to May 13th and the item I purchased online in thier website still had not come in until the next day May 14th.

I was out of town and could not pick the item up until the Saturday May 17th and when I did the sales person brought the item and we opened the box to check the item I purchased it was damaged with missing paint. The box had what looks like a knife gouge along the side of the box and the lid had no protection on it where the damaged was found.

Then the store proceeded to do a replacement order for me with another estimated date of arrival of June 18 a whole month away.

I asked had the store for just an exchange so I wouldn't have to wait a whole month and they brought me another one they had in the back a different color which was fine, but then I had to wait until the order was canceled and rebuy it again online because that was how I bought it the first time.

That was to much of hassle for me at this point I definitely will not be purchasing anything from this store ever again.

*Key note here: It was not the employees fault and I am sure they were just following store policy. It is the store itself William Somoma for the negative review.

First time shopping here and very disappointed. Asked salesperson for recommendation of a knife. I researched it and decided to purchase. They had 2 in stock but couldn't locate. It was then ordered for me and was due to be here between 5/14 and 5/15. Label was printed on 5/10 but package not sent until 5/13. It WILL NOT arrive on time. Have now read other reviews and it seems shipping IS the problem. Will NOT be shopping here again!

They are not worth the money Honestly, I don't get the hype about this. A bunch of old people would shop here. All the old customers will die in a year or two so, you might as well change it up a bit. Respectfully

We bought expensive flatware from the company. Besides it being two months late, it was delivered piecemeal, with most of the pieces rattling around loose in the oversized shipping box. There was no protective packaging in the box. It was absolutely the worst delivery I’ve ever received. Horrible! I will never buy from this company again.

The worst customer service. They charged more than what their website stated was the flat rate for shipping based on the merchandise total (was supposed to be $29.95 but they charged $44.90). Reached out to get an explanation on this and everyone who replies gives a different story as to why they charged more. None of which makes sense. Then they just started copying and pasting a template response. A very frustrating shopping experience. Would never recommend shopping here.

I just bought a kettle from William Sonoma @ Town & country. The sales person (Down) was so rude that I have never seen. She did not even put the kettle in a bag. I usually get point and she did not even do that. Over the years, I have bought a lot of items from the store but this time, was a disaster. I will never shop there again and hope the store closes. The only reason, I went to store is that I was told shopping store, will help them to stay open.

I am a trade customer and ordered 4 counter stools for a client. Before ordering I asked for a finish sample and was told there were none available. These were made to order, which we accepted, but we trusted what we saw on their website and ordered. We received on 3/5/24 and the finish was not as pictured, much darker and the client is not happy. We've spoken to 4 reps, submitted photos, and each time given a different answer. One, named Devan, told me that they can't help us because of previous returns, We've never returned anything to WS or Pottery Barn. We're disappointed as the non professionalism which seems to be standard now.

I ordered a product and the shipping date kept getting pushed. I never received an email update, I only found out by checking the order status. Then it got pushed 8 months so I asked to cancel and get a refund. They said it was ordered through a third party so they can't authorize the refund. I got an email finally saying they approved my refund after 3 weeks and then 2 hours later they took it back so I'm at square one again.

When I ordered the DIY Sourdough Kit, the item showed in stock. Then I received an email that it would be delayed due to being back ordered. I travel a lot for work ... in fact, so much I'm rarely home. So, I use a UPS Store mailbox for deliveries. Allegedly, the item was delivered five weeks after I ordered the kit, BUT the store has no record of receiving it. Yes, I called outside the return window, but again, I have been traveling since December 13 and could not confirm that the item was delivered since my mailbox service couldn't locate and verify delivery. So, I called customer service, and they refused a refund. Nice ... thanks for keeping my money and the item I ordered, WS. I WILL NOT spend money with you ever again.

Do not order through them. Ordered a Vortex Pro Air Fryer. It was sent to Mississippi but I live in Texas. After a month, I supposedly got a replacement except when I looked at the box, it was an Instant Pot and NOT an Air Fryer. Done with Williams Sonoma.

William Sonoma is the only brand that sells a specific metal spatula that was requested as a gift and for a $33 spatula that weighs almost nothing and only around a foot long, it costs $9 to ship. I check the company's shipping rates and it's all based on price range which is ridiculous. So if I spend $15 on a face cloth versus a $25 face cloth of the same size, the shipping is still more?! What if I buy a giant vase for $15? That costs less to ship than a set of forks?! Logically makes no sense. Someone needs to steer this company in the right direction before they start losing customers. It's 2024, not 2004!

Do people realize how hard the average person has to work for $9 just for it to be thrown away to shipping? Imagine buying 2 identical items, then the shipping would be double too. You're basically being punished by shopping more here.