Willow Leasing Reviews 358

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Ordered my Ford Puma in early September 2025 and 6 months later I am still waiting for a delivery date. I have chased them a few times and I don’t think the car is even on the country yet. I was told... See more

Rated 1 out of 5 stars

I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more

Company replied

Rated 5 out of 5 stars

We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more

Company replied

Rated 5 out of 5 stars

This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more

Company replied

Company details

  1. Car Leasing Service
  2. Auto Broker
  3. Car Dealer
  4. Leasing Service

About Willow Leasing

Written by the company

THE BEST WAY TO A NEW CAR

Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.

PERSONAL AND DEDICATED CUSTOMER SERVICE

Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.

ALL MAKES & MODELS

Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.

MEMBERS OF THE BVRLA

We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

358 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service.

Amazing service.
Ordered my car on the 10th of September, and it arrived just over 2 weeks later.
Marcus was very attentive, especially when I was being an annoying customer asking lots of questions.
Only had the car 2 days and already covered over 300 miles.
Thank you Willow Leasing,.

September 29, 2021
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Reply from Willow Leasing

Hi Marcus! Thank you for writing a review for us! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We're so glad that you're already loving and enjoying your new car!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Really good service

Really good service, answered questions throughout the process, delivery seamless and on time.

September 29, 2021
Unprompted review
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Reply from Willow Leasing

Hi Rob! Thank you for leaving us a five-star review! We appreciate any feedback and it's great to hear how impressed you were with our service. We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Scott did a great job helping me find…

Scott did a great job helping me find the car that I wanted.
Kept me informed all along the process and was as smooth as could be.
Would definitely use again.
Thanks

September 29, 2021
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Reply from Willow Leasing

Hi Darren! Thanks for leaving us a review! We appreciate your feedback and are so happy to hear that you were satisfied with our service. I'll make sure that Scott sees your kind words - he'll be quite pleased!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Very happy with the service

Excellent service with regular communication guiding us through the process. We are very happy with the car and the deal that we got.

September 27, 2021
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Reply from Willow Leasing

Hi David! Thank you for taking the time to write your review! We're so happy to hear how satisfied you were with our service! We look forward to helping you with your next car in the future!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
I think we got a really good deal on the car. Service was clear and attentive and at no point overbearing. Marcus was excellent.
Would throughly recommend Willow Leasing to anyone looking for a lease vehicle and will definitely use them again in the future.

September 25, 2021
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Reply from Willow Leasing

Hi Jonathan! Thank you for your fantastic review! I'll make sure that Marcus gets to read your praise! We hope you enjoy your new car and we look forward to helping you again in the future!

Happy Driving! - Sophie

Rated 4 out of 5 stars

Good service from Willow Leasing

Good service from Willow Leasing. Got a great deal on the car and it was delivered on time.

September 20, 2021
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Reply from Willow Leasing

Hi Anthony! Thank you for your review! Every member of our team look to help you in anyway we can! We look forward to helping you with your next car in the future! Keep in touch with us on social media, we'd love to hear from you!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Had the most amazing experience leasing…

Had the most amazing experience leasing through Willow. Ryan was extremely exceptional guiding me through the process. First time leasing a car and pretty sure I’ll continue leasing through willow. Thanks for the great service!

Glen

September 15, 2021
Unprompted review
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Reply from Willow Leasing

Hi Glenn! Thank you for taking the time to write such an amazing review! I'll make sure that Ryan sees your kind words - he'll be quite pleased! Why not follow us on our social media and keep in touch - we'd love to hear from you!

Happy Driving - Sophie!

Rated 5 out of 5 stars

Leasing a Juke

Great experience from Willow. This is my second time leasing through them and both times have been a pleasure. Great prices, friendly effective comms and really simple process.

Would highly recommend to friends, family and...anyone really.

September 15, 2021
Unprompted review
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Reply from Willow Leasing

Hi James! Thank you for your great review! We're so happy that you rated us five stars. We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Amazing service - Will definitely use them again

The service was amazing, I couldn't speak highly enough about this company. Both myself and my brother were dealing with Kelly-Anne, who I couldn't compliment highly enough. She Not only made the process easy but went through everything step by step. The new car arrived today and they ensured they were in contact with us throughout the day to make sure we had a pleasant experience. I would recommend anyone looking to lease a vehicle to definitely come to Willow Leasing as they offer a great personal service. Thank you Willow Leasing :)

September 7, 2021
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Reply from Willow Leasing

Hi Waqas! Thank you for your fantastic review! It's great to hear how your experience went with us and we're glad you've rated us five stars! I'll make sure that Kelly-Anne gets to read your praise!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Fantastic Company

Since my first enquiry, Marcus and the team at Willow Leasing could not have been anymore helpful and as a customer, I felt listened to and they supported when choosing my new car. Even with delays to delivery well beyond their control, they kept me updated and informed throughout. Couldn’t recommend more!

September 2, 2021
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Reply from Willow Leasing

Hi Nicola! Thank you for taking the time to write such a wonderful review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! Customer satisfaction is very important to us so we're glad that you've given us five-stars!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Easy from start to finish

Easy from start to finish. Received my Cupra Formentor within a month. Ryan was great throughout the whole process.

September 1, 2021
Unprompted review
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Reply from Willow Leasing

Hi Lewis! Thank you for taking the time to write a review! I'll make sure that Ryan sees your praise! You may not know but we have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Ordered a new Hyundai Kona and Ryan was…

Ordered a new Hyundai Kona and Ryan was amazing. Keeping us updated on the process right through to delivery
Thank you for all your help.

August 26, 2021
Unprompted review
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Reply from Willow Leasing

Hi Raj! Thank you for your review! We're glad you rated us five-stars and we look forward to helping you in the future. Keep in touch with us on social media, we'd love to hear from you!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Nissan juke

Hi all, great service by Marcus a really friendly
Guy. The car turned up at the right time and is exactly as described. Easy from start of order to delivery I would recommend willow Leasing.
Once again thank you,
Mike webster.

August 18, 2021
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Reply from Willow Leasing

Hi Michael! Thank you for taking the time to complete a review for us! I'll make sure Marcus sees your kind words! We always aim high and we're proud to keep our customers as happy and stress-free as possible!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Huge thanks to Willow Leasing & Scott…

Huge thanks to Willow Leasing & Scott in particular who was fantastic throughout the process. Having never leased a car before and for all communication having been by email the whole journey was easy and Scott was always quick to answer any questions and provide help. The car was delivered when promised and I'm very happy with it, would reccomend Willow to anyone looking to lease.

August 17, 2021
Unprompted review
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Reply from Willow Leasing

Hi Kevin! Thank you for taking the time to write a review! I'll make sure that Scott gets to read your praise! We hope you enjoy your new car and we look forward to helping you again in the future!

Happy Driving! - Sophie

Rated 5 out of 5 stars

5 Star Service from Kelly-Anne

1st time leasing and could not recommend Willow Leasing highly enough! Kelly-Anne was amazing to deal with; even with my many questions and phone calls over the past few weeks. Thank you Kelly-Anne for making this a smooth process and going above and beyond at every point! Will definitely be using these guys in the future and recommending to friends/family that are thinking of leasing!

August 12, 2021
Unprompted review
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Reply from Willow Leasing

Hi Rachel! Thank you for taking the time to write such an amazing review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! It's great to hear you would use us again so we look forward to helping you again in the future.

Happy Driving! - Sophie

Rated 5 out of 5 stars

Really pleased with the level of care…

Really pleased with the level of care and service from willow tree leasing. They may be a small outfit but they pack a punch. Real friendly genuine people who stay with you through the whole process. Would highly recommend. My partner loves her new car. Thanks to Marcus, David and the Team.

August 11, 2021
Unprompted review
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Reply from Willow Leasing

Hi Matty! Thank you for your complimentary review! Every member of our team look to help you in anyway we can and we're glad you were satisfied with our service. I'll make sure that Marcus sees your praise!

Happy Driving! - Sophie

Rated 5 out of 5 stars

This was my first experience with…

This was my first experience with willow leasing and also leasing a car and it couldn’t have gone any better. Ryan gave me an excellent customer experience from start to finish and kept me updated every step of the way. He was very knowledgeable and answered all my questions with ease. From the first conversation, to application, through to delivery of the car, which arrived within 2 weeks, it was seamless. I would highly recommend Willow Leasing.

August 10, 2021
Unprompted review
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Reply from Willow Leasing

Hi Claire! Thank you for your wonderful review! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone and we're so happy you think we have. I'll make sure that Ryan gets to read your praise!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Excellent Transaction - Highly Recommended

This was my first transaction with Willow Leasing and Kelly Anne. The whole transaction was seamless and easy from start to finish and I would have no hesitation in recommending them or using them again (in fact I have a second car on order from them!).
From the initial quote, call and through the admin stage to the delivery of the vehicle I was kept informed and everything went exactly to plan. Midway through the transaction they even facilitated a P/X on my current vehicle which contributed some funds back to the deal and something that I wasn't expecting. Kelly Anne was superb throughout and I cannot praise her or Willow highly enough.

August 8, 2021
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Reply from Willow Leasing

Hi Adrian! Thank you for taking the time to write such a great review! It's great to hear how your experience went with us and we're glad you've rated us five stars! I'll make sure that Kelly-Anne sees your praise!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Excellent Service!

Marcus and his colleagues at Willow Leasing were very helpful all the way. From the initial quote to discussing various adjustments to the configuration and getting the exact car we want, he was very helpful and friendly.

Highly Recommended!

August 6, 2021
Unprompted review
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Reply from Willow Leasing

Hi Shalika! Thank you for taking the time to complete a review for us! I'll make sure Marcus sees your kind words! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience!

Happy Driving! - Sophie

Rated 5 out of 5 stars

Great communication!

Great communication, smooth easy transaction from start to finish, Kelly-Anne was amazing and very helpful throughout , I would definitely recommend Willow Leasing ++++

August 6, 2021
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Reply from Willow Leasing

Hi Jenny! Thank you for your great review! I'll make sure that Kelly-Anne gets to read your praise - she'll be quite pleased! We always aim high and we're proud to keep our customers as happy and stress-free as possible!

Happy Driving! - Sophie

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