Wilsons Carpets Reviews 

761
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, offering advice without pressure. The service, including efficient fitting, is frequently highlighted as excellent, and many people appreciate the competitive and affordable pricing. Reviewers often find a good selection of products and good quality. However, some customers also noted issues with product quality, such as carpets being faulty or creased. Others experienced problems with the fitting service, including flooring not being cut correctly, messy installations, or damage to property like skirting boards and doors. A few people also mentioned dissatisfaction with post-purchase resolution or unpleasant fitter interactions.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Price

Clients share positive opinions on price, with many reviewers finding the pricing competitive and affordable.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing significant disappointment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Salespeople weren't pushy, allowed us to browse at our leisure, helpful advice on different piles as we wanted one suitable for cats. very good service, it was measured, cut and folded so we could tak... See more

Rated 5 out of 5 stars

Thank you to all the staff at willsons carpets helping us pick the right carpet for our living room it looks great.. and many thanks to Chris and his team they did an excellent job fitting the carpet... See more

Rated 5 out of 5 stars

From walking into the store to having my carpets fitted I could not have asked for any better service then what I received. The sales lady arranged for someone to come and measure my hall,stairs,landi... See more

Rated 5 out of 5 stars

Popped into Wilson Carpets on Saturday in Arnold and explained I needed a carpet that same day. The guy who helped me was amazing – showed me what was available straight away, and within 20 minutes I... See more


Company details

Written by the company

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

761 reviews

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4.4

All reviews

(761)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Carpets, Great Service, Excellent Communication

Throughout the whole process Chris at Wilson's Carpets Newark, has been excellent. He was knowledgeable, helpful and responsive from the initial quotation through to completion. Communication was always prompt and professional, and nothing ever seemed too much trouble.

The quality of the carpet itself is excellent and the finished result has transformed the house. The prices are also great.

Overall, we are very pleased with the service we received from Wilson's and would happily recommend them. In particular, Chris was a pleasure to deal with throughout and is a credit to the business.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous carpet

Gorgeous carpet , excellent quality at a good price. The fitters were friendly, polite and good at their job. Have always used Wilsons and will continue to do so 5⭐️

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

New carpets

From walking into the store to having my carpets fitted I could not have asked for any better service then what I received. The sales lady arranged for someone to come and measure my hall,stairs,landing and spare bedroom and once this was done she rang me with the total price plus fitting. The price surprised me as I expected it to be more.The fitter names Steve was polite,cheerful and did an amazing job, he tidied up after he finished and I am so pleased with end result .I also purchased a single bed from them ans currently waiting for a delivery date, Thank you everyone at Wilson Carpets.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Reasonable Price and Good Advice

The product was a reasonable price and when the fitters came they advised the floor would damage the vinyl and what I needed to do. They took the product away until I sorted the problem and then came back to re-fit. Saved us money as they could have just fit the vinyl, but it would have been damaged in a few months if they had not advised, so I was grateful for that as it was for my mum who is frail and vulnerable.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Although they may not appear to be the cheapest around, once you've included carpets, underlay, door bars and fitting, I have found Wilson's to be one of the better priced companies.

Always friendly when in store and never trying to push you into purchasing. We're very accommodating with our shifts and availability for fitting.

The fitters have always done a great job, haven't been able to fault Wilson's or the fitters at all. Would definitely recommend and will be using again for the third time to finish our carpeting.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

New lounge carpet after complete refurbishment

Good choice of carpet samples as well as roll ends the choice is yours. The prices I thought were very reasonable, and the staff were very helpful. The carpet was carefully and expertly fitted again at a reasonable price ( you pay the carpet fitter separately as they are self employed) Would highly recommend them for all flooring needs.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great prices, fantastic service

Looked around and got quotes for a bedroom carpet fitted, decito go to Wilson carpets to compare quality and prices, equivalent carpet and underlay fitted from a big name carpet place worked out £70 less for a 14sq m room and the service from purchase to fitted was fantastic

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Arrived on date planned. Contacted by delivery team, who assembled bed quickly and removed all packaging. Couldn't fault the whole process from purchase to delivery.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful service. They were able to provide me with the carpet i was looking for straight away. Very quick at sorting out a speedy delivery and a very pleasant n professional carpet fitters. Price was amazingly affordable with really great quality of the product I chose. I even had the measuring up services done ready for me to finish the rest of my rooms off with hardly no effort to myself. I would highly recommend Wilsons carpets to family n friends.

May 17, 2026
Unprompted review

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