Fast customers support, can solve our issues with super quick action. Happy to using this platform. Also platform super easy to use, great for browsing wine event & wineries that matched with our gro... See more
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We used Winalist twice already, once in France, once in Italy and both sites were as per the winalist description and evaluation. A trustworthy source of information and simple fully functional proce... See more
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We were welcomed by Monica to this enchanting villa that once belonged to the Medici family (Villa Medicea). We toured the villa and the grounds (the villa is a perfect location for stunning photos... See more
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Very helpful and responsive customer service. They quickly resolved an issue with my booking and were friendly throughout. Great experience!
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Winalist is your gateway to unforgettable wine experiences. We connect wine enthusiasts and travelers with a curated selection of vineyard tours, tastings, and wine activities in renowned wine regions such as France, Italy, Portugal, and beyond. From exclusive tastings to immersive vineyard tours, Winalist makes it easy to explore the world of wine, learn from passionate winemakers, and create memories that last a lifetime. Our platform is designed to be intuitive and convenient, helping travelers book authentic wine experiences directly with trusted wineries. With a focus on quality, transparency, and seamless booking, Winalist is committed to making wine tourism accessible and enjoyable for everyone, whether you’re a casual wine lover or a seasoned connoisseur.
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4.7
Excellent
87 reviews
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Reservations cancelled for no reason
Reservations cancelled for no reason, doors closed no one at the Champagne house, only an email stating a refund.
I called the host beforehand to verify that indeed they would be open to receive us, after booking through Winalist*
Winalist often offer calendar dates that cannot be held. To be avoided.
The booking request was confirmed and accepted by email for which the payment was withdrawn.
Both the cancellation by the host and Winalist and the refund were received at 10:18 by email on May the 1st, a holiday.
There was no one that called about the cancellation, otherwise why would we show up at the host for the tasting reserved? I had differing excuses of why they cancelled, none of which are acceptable.
I am not saying that Winalist had anything to do with the cancellation, yet you are representing hosts as an intermediate ultimately bringing financial harm to my business by client dissatisfaction of their organised tour because of this cancellation.
Expectations of delivery of services booked through Winalist was a disaster, an embarrassment, something never to be repeated.
May 1, 2023
Unprompted review
Reply from Winalist
Dear customer,
Thank you for booking your experience via Winalist. We are sorry that your experience on our website hasn't been the one you were expecting.
After reviewing the situation, it appears that the host even after accepting your booking request wasn't available when you arrived. This is really a rare situation but can happen when winegrowers have urgent matters in the vineyards for example.
When we received your email regarding this matter, a person from our customer success team contacted you by phone to find a solution. It appears the one you preferred was the refund of the experience thus receiving a refund email.
Since a host on Winalist can't activate a refund, it's clear that someone on our customer team spoke with you.
Again we're sorry that you've encountered this situation that is clearly out of or hands but rest assured that we've then right away spoken to the host and ask them to 1-- find another time to receive you and 2-- send you an email full of excuses.
Our goal is to keep a high level of service and if this situation happens, the host is removed from our website unless they can present good reason and then maintain a 90%+ response rate.
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