I needed Customer Services to help me out with a complicated order. What an amazing service - almost by return they had sorted the order and despatched it. The order arrived next day. A superb serv... See more
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See what reviewers are saying
Paul is a Master! Each time I have a haircut it turns out superb! My curly hair are too difficult for a hairdresser to achieve a slick outcome however, Paul through his talent is always successful... See more
Wow, what an amazing product, just wish I had found it sooner . As a 78 year old woman who beat cancer, I lost my hair, when it grew back it was much thinner and I couldn’t do much with it, I saw this... See more
Company replied
Really love the product range. Been using the shampoo and conditioner for years - it’s a nourishing wash that feels more natural without striping the hair. Product lasts a long time. Also use the le... See more
Company replied
Company details
Written by the company
Windle LAB creates natural haircare products for eternally beautiful hair. We’re relentless in the pursuit of efficacious and solution driven haircare. Our products are made in our UK based lab and are cruelty free and derived from natural ingredients, known to promote shine and reinvigorate hair.
Contact info
Windle London, 41-45 Short's Gardens, WC2H 9AP, London, United Kingdom
- orders@windlelondon.com
- www.windlelondon.com
Perfect bob
I have been having my hair cut by Mia for years now and we have experimented with many versions of a bob. Mia is an expert, skilled cutter and my bob haircuts always last a long time. I get so many compliments on my hair cut and wouldn't go anywhere else. Mia is a hairdresser you can really talk to and who listens. All the staff at Windle are great from those at reception to those washing hair . I do miss Marion though who was the most wonderful receptionist always with a friendly smile and so very helpful. I highly recommend this hair salon.
February 9, 2024
Unprompted review
Reply from Windle LAB
Hello Claire,
It's always a pleasure to welcome you to the salon. Mia is thrilled to hear you speak so highly of her.
Thank you for taking the time to leave such a kind review. We look forward to having you with us again soon.
Team Windle
Superb experience at Windle
I booked an appointment with Paul after reading some of the reviews on here that mentioned his experience and skill with scissors. I'm so glad I did! I'm pretty picky; I wanted to "tidy up" my long hair and get something that would be polished but very easy to maintain (was getting fed up of just wearing my hair in a ponytail every day!)
Paul listened to what I wanted, and knew exactly how to translate that into a polished and professional cut. And, even more impressive, the cut is so good that it automatically "falls" into place even if I let it dry naturally.
The whole team at Windle are lovely, the atmosphere is relaxed and Paul’s experience and sheer joy for hairdressing shine through every interaction. I’m delighted to have discovered Windle, am very happy with my haircut, and I will definitely be returning to see Paul again.
November 22, 2023
Unprompted review
Reply from Windle LAB
Hi Helena,
Thank you for taking to time to write a review about your experience at the salon.
Paul found his passion in hairdressing and is a master in the field. He combines his skill with his attentiveness to create the look his clients desires. Paul will be delighted to hear you are happy with your new hairstyle and enjoyed your time in the salon.
We look forward to seeing you again!
Team Windle
Confident, professional and a pair of safe hands
The team at Windle London are engaging and polite, and the salon has a lovely feel to it. I am older and have long hair which I like but which needed updating. Paul listened and then set about cutting with absolute confidence and professionalism. The result was the best haircut I've had in years and was a masterclass in scissor work and the hairdresser/client relationship. My confidence was boosted and I looked and felt years younger. Thank you Paul Windle for your skill and thank you for developing a fabulous range of home hair care.
July 1, 2023
Unprompted review
Reply from Windle LAB
Hi Diane,
Thank you for taking the time to leave such a wonderful review, we truly appreciate it. We're so pleased to hear you like the result, Paul is a brilliant and attentive stylist that learns exactly what you want from your hair and brings it to life. He will be thrilled to hear how the haircut has so positively impacted you.
We look forward to seeing you again.
Team Windle
Simply the best
There’s no better salon in London. Paul Windle and his team are super skilled and professional. If I can help it, I don’t let anyone but Paul cut my hair, which can prove difficult when you live in France. Good old Ryanair! Paul is a genius with a pair of scissors, leading a team of other fantastic stylists and colourists. And thank goodness for the lovely Windle Lab vegan products - nourishing shampoo, conditioner and hair masque for me. Fortifying shampoo and thickening cream for my husband. And now friends across the Channel are putting in orders because the products are that good. I just have a heavier suitcase!!
October 2, 2023
Unprompted review
Reply from Windle LAB
Hi Patricia,
Thank you for taking the time to leave a review.
We agree, our salon team are so talented at what they do. I will pass this on to Paul as he will be absolutely thrilled to hear your lovely comments.
We're so pleased you like our Windle Lab products, our little secret is that we send out offers often to those who sign up to our email newsletter.
We look forward to seeing you again!
Team Windle
Had the most brilliant haircut done
Had the most brilliant haircut done with Paul! The salon has an amazing ambience and all the staff were super friendly ! I went for a really short haircut and Paul knew exactly what he was doing ! We all had a lovely chat! Thank you! Will be back :)
September 27, 2023
Unprompted review
Reply from Windle LAB
Hi Marsis,
Thank you for your kind words, we're so glad to hear you enjoyed your time in the salon with Paul.
Paul will be especially thrilled to hear it!
We look forward to seeing you again.
Kind Regards
Team Windle
I'm on my third tube of invisible day &…
I'm on my third tube of invisible day & night cream. I have thick, course-ish hair with natural curl and it's one of the few products I've found that can smooth it out and weigh it down a bit whilst delivering moisture. It's great to use on styled hair and gives it a salon finished look. I would not be without it.
September 23, 2023
Unprompted review
Reply from Windle LAB
Hello Kate, Thank you for your feedback and being such a loyal customer.
It's most certainly a handbag essential for taming flyaways and injecting moisture all year round :)
I'm pleased to hear our Invisible day & night cream provides you with such great results.
Kind regards
Michelle
Best curls
I’ve tried most curly hair products and this is now the only curl cream I use. You literally only need a small amount, I use 1cm for my hair, apply to wet hair scrunch and diffuse dry. The thickening cream I tried after reading reviews and it’s become another favourite. I apply a small amount before the curl cream to my roots, also great for refreshing 2nd & 3rd day curls and smells lovely. Great website and bundles for different hair types, not just ➿. Have been using for several months now and not strayed.
September 4, 2023
Unprompted review
Reply from Windle LAB
Hello Karen,
Thank you for your review of our Curl enhancer and Thickening cream products. I'm so pleased you enjoy using them both.
How fantastic that you are now able to go 2/3 days between washes too!
Happy curl journey Karen.
Michelle
I stumbled across Windle and read the…
I stumbled across Windle and read the reviews for the ‘Curl Enhancer’ and ordered. Well … what can I say it’s amazing! My curls are amazing, not crunchy but soft and defined. I am only washing my hair once a week & with a small spritz of water after a couple of days it looks great. One product instead of 2 or 3 and so easy. I have had lots of compliments & I take it to my hairdresser who is super impressed. I left it with my friends in Greece who loved it … so ordered more! I’m 55 & whilst I love my curly hair it could be a chore! Not with this just wish I’d found it years ago. Order you won’t look back. Thank you Windle London ❤️
August 24, 2023
Unprompted review
Reply from Windle LAB
Hello Sarah, You are very welcome!
Absolutely thrilled that you have found us, along with a hair care routine that works so well for your lifestyle.
Beautiful hair brings an amazing feeling to us all, more so when it requires minimum effort.
Keep winning your curl journey Sarah.
Michelle
amazing curls
Windle products are amazing. I tried the curl enhancer first and my hair has never looked better soft loose curls no crunch or frizz and hair in great condition. I’ve since got more products and every one of them are fantastic. Staff are great at advising what to use for your hair too. I have tried so many brands and nothing has worked like Windlelab. Definitely recommend.
September 22, 2023
Unprompted review
Reply from Windle LAB
Hello, Thank you for taking the time to leave such kind words on our products and team.
We are always happy to offer advice and hair tips, we're only ever a phone call away for our product customers and salon clients.
I'm so pleased to hear you're loving the results you see using Windle Lab hair care.
Kindest regards
Michelle
Curl Enhancer Faalse Promise
Curl Enhancer
I purchased direct from WindleLab. I have used it in varying amounts before my review. Well, it's just awful. The Curl Enhancer left my hair rather crispy, I thought my curls were going to snap off
I combed my hair through as best as I could hoping my curls would become soft and glossy, well, no, this didn't happen, my hair just went into a fluffy/frizzy combo. I am so very tired of companies promising you separated shiny curls if you use their product. All false promises I'm afraid. No more chances left.
August 4, 2023
Unprompted review
Reply from Windle LAB
Hello, Thank you for your feedback.
The best usage for Curl enhancer is to use on damp/ wet hair. Use a 20-pence size Product on mid-length hair, through the palms of the hands, then distribute mid-length to ends first then nearer the roots.
More product can be used if the hair is longer, but a little goes a long way. Make sure you rake with the fingers or a comb to ensure even distribution.
You may diffuse dry or twist dry, Curl enhancer is heat activated to become softer with diffuse drying.
If left to dry naturally it mimics a mousse, so the curls are more solid and defined.
You can add drops of shine & smoothing oil or Invisible day & night cream to the Curl enhancer when mixing in the palm of the hand for a looser Curl formation and distribute it in the same way as above.
The following day hair can be spritzed with a light mist of water, activating the Curl enhancer again.
We are more than happy to discuss this further with you and would like to request that you contact us via orders@windlelondon.com should you wish to do so. Please add a contact telephone number so one of my colleagues can call you.
Kind regards
Michelle
Windle Curl Enhancer has left my curly…
Windle Curl Enhancer has left my curly hair dry and crispy, also its quite thick, and hard to remove from your hands without washing. The only good thing about it is the smell! I would not recommend this product.
July 19, 2023
Unprompted review
Reply from Windle LAB
Hi Keren,
Thank you for your feedback.
The best usage for Curl Enhancer is to use on damp/ wet hair. Use a 20-pence size product and spread through the palms of the hands, then distribute mid-length to ends first then nearer the roots.
More product can be used if the hair is longer, but a little goes a long way. Make sure you rake with the fingers or a comb to ensure even distribution.
You may diffuse dry or twist dry, Curl Enhancer is heat activated to become softer with diffuse drying.
If left to dry naturally it mimics a mousse, so the curls are more solid and defined.
You can add drops of Shine & Smoothing oil or Invisible Day & Night cream to the Curl enhancer when mixing in the palm of the hand for a looser Curl formation and distribute it in the same way as above.
The following day hair can be spritzed with a light mist of water, activating the Curl Enhancer again.
We are more than happy to discuss this further with you Keren and would like to request that you contact us via orders@windlelondon.com should you wish to do so. Please add a contact telephone number so one of my colleagues can call you.
Kind Regards
Sarah
Glad I didn’t read the reviews first
Glad I didn’t read the reviews first. It’s true. The curl enhancer did go crispy but I then scrunched with a bit of heat and they went soft and bouncy. We then had gale force winds in the uk and I thought ‘here we go. Frizz bomb’ but no. The curls stayed intact. I’m a 57 year old former hairdresser and this is the first product I’ve had any luck with my curls.
July 3, 2023
Unprompted review
Reply from Windle LAB
Hello Karen, I am pleased to hear you are enjoying the results you're seeing using our Curl enhancer.
Thank you for taking the time to share your review it means a great deal to use along with being great advice for other users.
Brilliant to hear that our Curl enhancer is helping your fight against the Uk weather, as that is something we can't help control (if only).
Kind regards
Michelle
So dissatisfied with this product
So dissatisfied with this product. It has left my hair with thin dry crispy curls, everything it says it doesn’t do😡
June 11, 2023
Unprompted review
Reply from Windle LAB
Hi Silvia, thank you for you feedback.
The best usage for Curl Enhancer is to use on damp/wet hair. Use a 20-pence size of the product on mid-length hair, through the palms of the hands, then distribute mid-length to ends first then nearer the roots.
More product can be used if the hair is longer, but a little goes a long way. Make sure you rake with the fingers or a comb to ensure even distribution.
You may diffuse dry or twist dry, Curl Enhancer is heat activated to become softer with diffuse drying.
If left to dry naturally it mimics a mousse, so the curls are more solid and defined. You can add drops of Shine & Smoothing Oil or Invisible Day & Night cream to the Curl Enhancer when mixing in the palm of the hand for a looser Curl formation and distribute it in the same way as above.
The following day hair can be spritzed with a light mist of water, activating the Curl Enhancer again.
We are more than happy to discuss this further with you Silvia and would like to request that you contact us via orders@windlelondon.com should you wish to do so. Please add a contact telephone number so one of my colleagues can call you.
Kind regards
Sarah
Fell for advertising hype & had high…
Fell for advertising hype & had high hopes
Ordered Curl Enhancer ......
Really disappointed .....
Hair crunchy & dry.......
White bits appeared - complete waste of money .....
Won't be ordering again.....
one for the bin !!!
May 17, 2023
Unprompted review
I purchased the bundle including…
I purchased the bundle including shampoo, conditioner and curl enhancer, the latter product left my hair hard and crunchy, I had to wash it out. I have left numerous comments on the face book page asking for advice, but each time the comments have been removed. I also emailed via the website asking for help, and not received a response to that either. Very poor customer service.
February 15, 2023
Unprompted review
Reply from Windle LAB
Hi Julie,
Thank you for your feedback. We sincerely apologise for the delay in responding to your concerns, your feedback is important to us and we would like to take the opportunity to assist you.
The best usage for Curl Enhancer is to use on damp/ wet hair. Use a 20-pence size product and spread through the palms of the hands, then distribute mid-length to ends first then nearer the roots.
More product can be used if the hair is longer, but a little goes a long way. Make sure you rake with the fingers or a comb to ensure even distribution.
You may diffuse dry or twist dry, Curl Enhancer is heat activated to become softer with diffuse drying.
If left to dry naturally it mimics a mousse, so the curls are more solid and defined.
You can add drops of Shine & Smoothing oil or Invisible Day & Night cream to the Curl enhancer when mixing in the palm of the hand for a looser Curl formation and distribute it in the same way as above.
The following day hair can be spritzed with a light mist of water, activating the Curl Enhancer again.
We are more than happy to discuss this further with you Julie and would like to request that you contact us via orders@windlelondon.com should you wish to do so. Please add a contact telephone number so one of my colleagues can call you.
Kind Regards
Sarah
Fell for the social media hype
Fell for the social media hype as Windle hair care products kept popping up on my social media.
Purchased the 1litre bottles of their Fortifying Shampoo & Condition at great expense. Have been using for many months and can honestly say these products have done nothing for my hair. Hair doesn’t smell of anything either.
Poor shipping. Products arrived in a very tatty reused box with no indiction of where they came from or what was inside. To top it off the invoice was for another customer complete with all their details! I did report this to Windle but they weren’t concerned. I received the correct products but no free samples that were offered with purchase. Guess whoever got my package and invoice may have benefitted from them.
Save your money and purchase anything but this shampoo & conditioner. Alas I am in the hunt for something to make my fine hair fabulous.
September 1, 2022
Unprompted review
Product ok but bottle is awful
Product ok but bottle is awful and cheap. Not a pump bottle like advertised online. So I feel conned as the products are hard to get out the cheap bottles if you opt for the 100ml especially the conditioner. I specifically checked the photos and complained when received and pointed out at no time did they state the smaller volume came in a bottle like it did. I emailed and was basically fobbed off and told tough, that’s how the 100ml comes. I could return it for a refund but at my expense. The shampoo and conditioner were pricey, but I assumed worth it. I feel conned and annoyed. Not good customer services either.
June 20, 2022
Unprompted review
Reply from Windle LAB
Hi Sarah
Thank you for your feedback,
Our 100ml bottles are designed for travel convenience and feature caps rather than pumps for easier packing.
Rest assured, we are actively working on improving our website by adding images that accurately represent each product size option. This will help prevent any future confusion or inconvenience for our valued customers.
We are more than happy to discuss this further with you Sarah and would like to request that you contact us via orders@windlelondon.com should you wish to do so. Please add a contact telephone number so one of my colleagues can call you.
Kind Regards
Sarah
One word - Gorgeous!
One word - Gorgeous!
I took a punt from an Instagram ad and am not disappointed. It’s a bit pricey compared to off the shelf shampoos but the transformation of my hair after 2 washes is incredible. Well worth the cost.
January 22, 2022
Unprompted review
Reply from Windle LAB
Hi Tilly,
Thank you for taking the time to leave a review.
We're so pleased to hear it, your satisfaction and the visible results in your hair are what we strive for.
If you have any questions or need further assistance with our products, please don't hesitate to reach out.
Kind Regards
Sarah
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