Cult Wines Reviews 

337
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the professional staff and the helpful guidance provided during private consultations and exclusive wine tastings. Many people also mention the fantastic selection of fine bottles and the beautifully organized events that make learning enjoyable. However, some customers also noted issues with payment processing and difficulties when trying to manage their asset portfolios. Reviewers often experienced frustrating communication gaps and uncooperative support when seeking updates on their financial transactions. A few individuals additionally indicated that transfer processes took significantly longer than initially promised by the business.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of strong opinions. On the positive... See more

Payment

Consumers find payment to be ambiguous and often experience significant delays in receiving their funds.... See more

Staff

Reviewers highlight positive aspects of staff, expressing appreciation for their professional and attentive... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Following the passing of my Father, Jessie was extremely helpful in dealing with his portfolio. She advised us to hold off before selling to get a better price, and then was speedy in helping us sell.... See more

Company replied

Rated 4 out of 5 stars

Expert in their fields. No selling, just walking you through their knowledge

Company replied

Rated 4 out of 5 stars

Great selection of wines for investment and purchase and helpful service. RM was professional and communicative

Company replied

Rated 5 out of 5 stars

I had searched the Cult Wines sections for valuable information and also to educate myself about the wine trade. A very nice gentleman by the name of Connor Adams contacted me and enquired whether I... See more

Company replied


Company details

  1. Investment Company
  2. Alternative Financial Service
  3. Asset Manager Service
  4. Investment Service
  5. Wine Store
  6. Wine Wholesaler and Importer

Written by the company

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Contact info

3.3

Average

TrustScore 3.5 out of 5

337 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(337)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cult wines - transparent & simple

I recently signed up to Cult Wines to diversify my portfolio and gain more knowledge in wines. This has proven a great choice so far.
Nicolas my portfolio manager is passionate and provided clear advise based on his team's in-depth analysis.
Signing up was really easy including KYC and the interface online used to manage the portfolio is simple to use and very transparent (it even factors in the cost of the fees).
Overall a great solution, I look forward to our collaboration in the years to come.

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Started a bit more than a year ago.
Very easy to set. I was able tailor my portfolio to my requirements.
Wine recommendation are very thorough, alike a stock analysis for each wine, with trends and analysis and reasons to buy.
Sales person (Nicolas Laurent) is sending email recommendations regularly, but no hard selling and I don’t feel like being spammed. Easy to reach out and very responsive by text, voice calls, or emails.
Overall very satisfied and i recommended cult wines to friends.
I haven’t tried to sell any wines yet, that will be the next “satisfaction test”.

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Experience

I had/have an amazing customer experience with Cult Wines. I find interesting information on wine investing on the website. The best is the relationship I have with my account contact. Super reactive, I love it!

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Top Notch Team

The people at Cult Wines (wineinvestment.com) are top notch. As with any new business relationship the first few meetings were all about creating the right sense of understanding and expectations which was accomplished. Keeping discussions about return in investments aside, the other aspects of the business relationship have been great, we feel comfortable that our investment is in good hands and it is always a pleasure to chat with the CW team on any topic whether it be work or something else.

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Experience with Cult Wines to date.

I started investing with Cult Wines about 4 months ago and the experience so far has been very good. My portfolio manager, Olivia, has been very helpful in putting together my allocation, including a significant investment in this year's En Primeur programme. I am very impressed with the professionalism and service level to date, so much so that I have committed additional funds today.

August 4, 2020
Unprompted review
Rated 4 out of 5 stars

Initial Impressions

As I’m a relatively new client I can’t comment on the performance of the portfolio yet. However from other aspects such as the service level, access to En Premier and special-situation wines, as well as administrative issues like billing, it’s been a very satisfactory experience.

August 3, 2020
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and first class service

Having invested with Cult Wines for the past three years I have always been impressed by their professionalism, knowledge and customer service. I have built up a strong relationship with Sam Mudie over the years and he provides me with great opportunities and recommendations. Often these are highly sought after wines that are extremely difficult to access in the market. Its great fun to deal with Sam and enjoy a glass or two of some amazing wines. I would strongly recommend Cult Wines as a long term partner for your wine investment portfolio

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

I started investing with Sam Mudie and…

I started investing with Sam Mudie and Cultwines in late 2018 after looking at various ways of investing in wine. I found their proposition professional, straight forward and reliable. Thanks to Sam's expertise and guidance the portfolio has not disappointed and I have increased my commitment.
Can really recommend Cult wines!

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and professional services

I have been using Cult Wines for a few years and my portfolio manager Stella Chan never make me down! She is extremely helpful and informative with lots of professional advice on building up my wine portfolio with an amazing track records throughout the years. Keeping regular communication is crucial in this fasting changing environment and Stella always approach me with the best timing and navigate to the right direction catching the wine trend. I have no doubt recommending Stella and Cult Wines if you are looking for alternative investment, especially in wines.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Stella Chan has been helping me to…

Stella Chan has been helping me to build a portfolio meeting my investment objectives as well as closely monitoring the performane and with good execution. She is passionate about wine and this gives me confidence in letting her to manage my portfolio. Definitely recommend.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

How I found the right wine.

I have never believed any salesperson until a chance I met Carissa at Cult Wines Ltd where she not only explained professionally about different wine to me, but was also very patient to let me taste many of them despite my purchase of just a bottle of wine for my wedding anniversary celebration.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Good

My experience with Cult Wines has been good. They are personable and professional. They are also responsive and knowledgeable. I feel that my interests are looked after. Looking forward to continue working with Cult Wines on our wine investments.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t do this without the professional guidance from CW

I’m a costumer of CW for over one year now. CW’s team has guided me to build a balanced portfolio of investment grade wines from France and Italy. They always come with good advise and they seem to be able to offer lots below market price. The small 5% fee for their acquisitions and operations is paid back immediately. Without the assistance of CW I wouldn’t be able to access those wines at those prices straight from the source.
Their internal investment reports also give me deeper insights and understanding on the exciting world of investing in wine.
I can only be grateful for that. Thank you and keep up the good work

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Viable alternative investment strategy

I started my portfolio several years ago as an alternative investment to diversify my pension savings. I know next to nothing about fine wines so was really impressed with the inside knowledge and support from Cult Wines.

There are two major points that gave particularly impressed me and kept me investing with Cult Wines for close to 10 years now. First the expertise, infrastructure and buying and selling processes Cult Wines gives you access to is exceptional. Secondly, and I think very importantly is having a consistent account manager to advise and look after your investment. I started working with Sam Mudie at the start of my investment with an initial purchase around £2k and still work with Sam today. Not only does Sam have tremendous knowledge of the market but also understand how I work as a client and what my aims for the portfolio are. From the initial small investment through to a fairly mature portfolio Sam has been unfailingly professional and always on hand for support if needed.

I have tried several alternative investments over the years, Cult Wines easily stands out as the one that has best stood the test of time.

July 30, 2020
Unprompted review

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