Wine Racks America Reviews 3,130

Beautiful wood racks and exactly what we ordered. The delivery was on time and the representative was knowledgeable, professional and caring.

I bought a Cellar Cool CX4400 from them after a long conversation with Cameron. I have a valuable collection of about 1000 bottles & he sounded like he knew what he was talking about--he didn't at all. He recommended the wrong cooler--a terribly engineered unit posing as a 'thru the wall' unit. There were multiple issues with the unit and neither he, or Rose the manager, were any help in resolving OR helping me get another cooler--they would not offer a price reduction even though the problem was caused by Cameron's ignorance about cooling units. DON"T BUY FROM THEM!!!!!!!!

Two main reasons i am giving Wine Racks America one star...

A) the metal arrived scuffed and scratched on several large pieces due them not being individually wrapped up, so in transit the rubbing scuffed many of the pieces. in addition several other pieces arrived with scratches.

B) the next reason I am giving them a poor review is the entire wine rack is just painted metal. Zero screw holes, nothing cut to size. We would have to drill roughly 90 screw holes and cut down all the steel posts which is not how they advertise this product. They are simply selling painted steel and you have to build a wine rack out of the material.

When we went to return the items they only gave me a 50% refund which does not seem to be good customer service or an ethical way to run a business.

I bought the 18-bottle rack from Wine Racks America. It does the job and looks nice once it’s put together, but the assembly took longer than I expected bcs some of the pieces didn’t line up perfectly. The cherry stain looks good, though it’s a bit different than the photo. Overall, it’s decent for the price, just not super impressed.

My builder ordered a wooden wine rack system from WRA. It was not cheap, but it sure looked like it. Very disappointed. It looks like a tinker toy assembly with cheap, thin wood. A couple of broken trim parts and many surface blemishes that should not have made it past any quality control, but there probably is none. Many parts are stapled together that are completely visible. Also beware the wooden racks only fit standard size bottles. Any fatter bottles will not fit. The installer told me he could build a custom wine rack for cheaper, but far nicer. Do NOT order from WRA. You WILL be dissapointed.

Terrible company who doesn't care about customer service. Purchased unit over a month ago based on their shipping time frame. Still don't have unit a month later and they just say sorry we are just the seller for another company. What???!!!!.

We recently ordered two of the Vino Rail Post Kits (2 Sided, 40 Bottles, 1 Column) in matte black, and I will say that this is a beautiful and well-built product. HOWEVER, what the website fails to mention is that the posts are not pre-drilled, so if you want to mount the 40 vino mounting plates, you will have to drill 80 holes in the 1.5″ x 1.5″ steel post!
It also turns out that the product is actually made by another company called Vintage View and sold by WRA. So when I reached out to Vintage View, they told me that they did indeed offer a pre-drilled post option, and they (of course) would be happy to sell me the slightly more expensive version, so I purchased two drilled posts for $875.
Here’s where it gets tricky. The posts weigh almost 20 lbs. each, so shipping the non-drilled posts back to VV cost more than $140. After all that, I was told my refund would only be $344, because the solid steel footings had been “damaged” during the return We recently ordered two of the Vino Rail Post Kits (2 Sided, 40 Bottles, 1 Column) in matte black, and I will say that this is a beautiful and well-built product. HOWEVER, what the website fails to mention is that the posts are not pre-drilled, so if you want to mount the 40 vino mounting plates, you will have to drill 80 holes in the 1.5″ x 1.5″ steel post!
It also turns out that the product is actually made by another company called Vintage View and sold by WRA. So when I reached out to Vintage View, they told me that they did indeed offer a pre-drilled post option, and they (of course) would be happy to sell me the slightly more expensive version, so I purchased two drilled posts for $875.
Here’s where it gets tricky. The posts weigh almost 20 lbs. each, so shipping the non-drilled posts back to VV cost more than $140. After all that, I was told my refund would only be $344, because the solid steel footings had been “damaged” during the return shipping (including a scratch that would be covered by the post once mounted).
So to summarize, it is an expensive product, but worth the money. I would just advise purchasing directly from Vintage View, and cut out the middleman. Also be sure to get the pre-drilled posts so you don’t have to deal with any returns!
shipping (including a scratch that would be covered by the post once mounted).
So to summarize, it is an expensive product, but worth the money. I would just advise purchasing directly from Vintage View, and cut out the middleman. Also be sure to get the pre-drilled posts so you don’t have to deal with any returns!

Amazing service and fantastic product. Was really great working with Rori on designs. She was very patient and helpful. Will be back for more!

The order arrived early and was easy to assemble. It looks great and holds ample amount of wine.

For the price, the wood and finish is incredibly low quality. At $400+ a piece for wood and metal display rack, I am disappointed in the wine racks I got and find them no better than something I could have found from a cheap hardware store. Will not be using this vendor again.

The wine rack is beautifully made. My contractor and builder both remarked on the quality of the wood and construction. While it wasn't the easiest thing for my contractor to assemble, it looks beautiful in place. A great value!

Exactly what was needed. Easy to assemble and looks great

I am so pleased with every aspect of working with Wine Racks of America on our recent project. Working with Cameron on the design was very easy. We maximized the small space to accommodate hundreds of more bottles than anticipated. The product came quickly and the racks were easy for my contractor to install. I appreciated WRA professionalism and high quality!

This is a beautiful product. Ordering on line was easy, and the wine rack was delivered on time and in perfect condition.

Great Product

Fast shipping, very nice product. Great addition to our wine storage. Thanks!

Shipped earlier than expected. We did have a piece damaged in shipment which was quickly remade and shipped. Matched perfectly. We are very happy with quality and excellent customer service.

Excellent local service prompt and efficient

Very happy with the wine rack. Generally easy to install. I installed eight sets on one wall in about eight hours. My wife is very happy with the look and I can store a little over 300 bottles.