Winissimocasino Reviews 8

⭐ 1-Star Review

I requested a £1,450 withdrawal on 11/10/2025 from a ProgressPlay Ltd casino.
After submitting all verification documents twice, I received only the same copy-and-paste replies for four days, with no progress or real explanation.

Even after sending extra proof of transaction, I was told only that the account was “under review.” Later, I got an email saying my complaint could take up to 8 weeks to resolve.

I’ve now escalated this as a formal complaint under Gambling Commission rules and contacted my bank for assistance.
It’s disappointing that players are left without clear communication about their funds

Scam beware
They will not let you withdraw

I have sent all documentation, and withdrew 250 but they haven’t even responded or verified account or documentation, it’s been 10 days since I withdrew!! looks like this company is modern day scam artists! Moving this complaint to the gambling commission, this company needs shutting down.

Avoid this scamming company quick enough to take your money but can’t pay any winnings out, now blocked my account for review apparently when my account has been fully verified I won £150 deposited £90 and won’t even give me my money back Robbing b*stards

Thieves. Will let you deposit until your hear is content, then when you score a decent win they will refuse to pay out. DO NOT DEPOSIT WITH THIS CASINO IF YOU WANT TO WALK AWAY WITH WINNINGS

They sent me an offer n when I couldn't reeden they made every excuse not to give me what the offered me wastse of time also customer service very un helpful

Same as the other guy has written on here. Had a £30 free bet offer, they immediately refused the £30 when I went on live chat, but offered me £10 instead. Ok, so not totally bad. Won my first bet, do a withdrawal. They charge me more than 10% to withdraw my own money (£2.50 charge), and it takes ages hitting my bank, so I have no idea what the charge is for - the charge is mentioned nowhere until you go to withdraw. Then I notice my free bet has been revoked. On live chat, she said it’s because I did a withdrawal. So, the only way I could use a £10 free bet is to lose my £20 winnings from the first bet. Thieves would be a polite term for this bunch of crooks

Do not touch this so called bookmaker with a barge Pole. They are Crooks. They advertised an offer of a £30 FREE BET that was not a free bet atall. I deposited money with them and placed a bet to qualify for the alleged free bet. It was then difficult to get them to give the free bet but after they did I won £45.00 with the Free bet or so I thought. They then came back to me and said that the bonus winnings had to be bet 10 times £450 to free the funds. So I started betting to try and get the free bet funds released but then they suddenly said the free bet was subject to a time limit & took away the funds that were lying there. The most crooked bookmaker around they should not be allowed a license. They are conning people.