job done but very tricky and nasty feeling....
GOOD: answering, email, calling, making appointment it is fast, the service team can contact in very quick response like possible to visit your home at second day.
SH*T part: i had the same thing like the reviewer here, it is really making me uncomfortable and feel scammed. I mean the cost is high first of all, just a fan/small motor, in the end charged 240 euros.
Above the payment, the service is so tricky!!! as a company, an experienced repair engineer, you cannot imagine how slow he moves, walks, unscrew the screws, and in the middle, go to pee, go out of house just to the car trunk to get the spare parts (come on?? you should be professional...), and then charged for 30mins labor, and spare parts is 100+ euros (plastic fan, and a tiny motor.. which internet search it ends up total in 50 euros). basically just unscrew the back panel, and replace it, and screw back, that is 5mins job, and you cannot believe when you see him moving like slow motion........that's tricky as well.
FYI, luckily i have bring the dryer down to the ground. so back panel is full open and ready to operate easily. you cannot imagine if he comes and do the job of moving your dryer out to the ground, that will be costing hours!!
And in the end, ex tax, etc. added up the cost is high. and most angry is when i send email to ask for inovice, no reply at all.... i will continue to complain to the consumer assocoiation or any legal instituation. it's so scamming!!!








