WJ King Group Reviews 215

Went into WJ King welling branch to view the new corsa and after chatting to salesman Wade and explaining my requirements he suggested i look at some corsas that where available
I picked an extremely nice low mileage
Top the range corsa at a good price
Extremely happy with service and advise given in the purchase of the car
The service I received from Wade through the whole purchase was excellent
Highly recommend visiting welling
Do hope the after sale/servicing etc give the same service 😹
Cheers

Booked a test drive Seat Arona with Sam at the Bromley branch. She was very helpful discussing finance options and I left a £99 deposit to hold the vehicle. Because of the lack of a dash camera for parking my wife decided it wasn't for her so I emailed Sam to say that we no longer wanted to proceed. She responded the next day saying she quite understood and immediately organised for the deposit return without any prompting from me. Good service experience.

Was seen very quickly, manager was very professional so were the mechanics.
Highly recommend

On April 7th 2026 we visited WJ King in Rochester to exchange our Mercedes into a newer car. We were greeted by one of their sales consultants in the court yard. After deciding to have a closer look at a 2023 Vauxhall Mokka with only 4468 miles on the clock he went inside to get us the keys for the car.

The consultant returned with a disappointing message that we couldn’t have a look inside as the person with all car keys had gone to lunch taking the keys with her.
In the office we made an appointment for Thursday morning, April 9th. The consultant noted all our details and phone number and said that I would get a phone call on Wednesday. This gentleman was friendly and helpful and apologized for the inconvenience.

Having my phone on me, no call all Wednesday but an e-mail from a sales consultant at 17:20 hrs to inform me a test drive had been planned at 13:00 hrs with his colleague “Sunni”.

At 17:52 hrs I replied that I had been waiting for a phone call all day and I was unhappy with the proposed time as we requested an earlier time in the morning but nevertheless I would come as my wife had other appointments.

When I arrived at WJ King in Rochester, I was met by another sales consultant who told me he didn’t know about the test drive. He was looking into the computer telling me that he didn’t hear from me as I didn’t include him in the email. How could I know? I replied to sender.

I handed him my valid Dutch national drivers license that is valid to drive and has never been a problem before for test driving. After checking the DVLA website he took my drivers license to the back office. Coming out the office he told me it’s company policy that they must check this and as I don’t hold a UK license I can’t test drive but I was welcome to make another appointment and bring my wife who then could drive the car.

It’s far from professional and not client friendly I told him and he apologized for the inconvenience.
The sales consultant handed me his business card but I decided not to continue with a time wasting company like this.
Unreliability is one of the key points of car dealers and most certainly this one proves that. They lost a sale.

Avoid like the plague! These people are not car salesmen, they are complete con artists and fraudsters. I approached this branch as I was looking for a new car or possible part exchange. I was met by LEE HARPLEY AT WJ KING DARTFORD BRANCH, who initially seemed very kind and helpful. I paid a £99 hold fee for a vehicle I liked and I was told this was only to take the car off sale. I explicitly asked if I would get this money back if I chose not to proceed with the sale and was told I would. A few days later I decided not to go ahead with the sale, as I found a more suitable car. I emailed Lee and told him this as well as tried to call him via phone. After multiple emails and calls I had no response from Lee and realised something was wrong. Until this day he has not answered my emails or calls and has refused to refund my money. I had to go through other means to retrieve my funds. He also told me if I chose to part-exchange my vehicle, I would just need to give the car to him and he would sort everything out with the finance company. Thank goodness I called the finance company myself, and quickly realised this was not true! This company should not be allowed to trade. I wonder how many other customers they have ripped off! I would stay clear if I was you. Save yourself the hassle and risk of being a victim of these theives!

Wj King service department in Bromley. What can I say, led by Lucy whose patience I must have shredded but who with knowledge clarity and a customer service masterclass solved my issues. Exceptional.

Check all your financial paperwork thoroughly.

I ordered a new car in August 2025 from W J Kings (Bromley) and initially had a positive impression. However, the experience quickly became frustrating and stressful.

I was repeatedly told by Harpreet Sahota that the car was imminent, which turned out to be misleading. In November, I was asked to pay an additional deposit, i paid £2,000, which I did in good faith. Unfortunately, I later discovered that I had been scammed by Harpreet for a total of £582. She retained my card details and made two transactions instead of one. This is a serious breach of GDPR, which I have reported to the ICO. This situation was extremely upsetting and caused a great deal of concern.

In December, I was informed that the car would be delayed, which further increased my unease. After numerous calls and emails chasing updates, I finally received the car in January 2026.

The dealership eventually addressed the issue, although only after initially ignoring my emails. I received a letter from Greg Parfitt confirming that, as a goodwill gesture, they had reimbursed the money taken by their staff member and thanked me for bringing the matter to their attention. The incident has also been reported to the police as fraud, and I was informed that no further details could be shared as it is part of a wider investigation.

While I acknowledge that the company ultimately returned the money, I do not consider this a goodwill gesture, but rather their responsibility given the circumstances. The involvement of a staff member in fraudulent activity, combined with poor communication throughout, significantly undermined my trust.

Overall, this was a very upsetting experience. What should have been an exciting purchase was overshadowed by stress, lack of transparency, and serious concerns around financial security.

Excellent customer sevice from WJKing Dartford & Lee. The model I wanted was unfortunately out of my budget, Lee invested time & came up with alternative 25 plate low milage of the exact model & colour of the car I wanted and a more reasonable price- I was over the moon. He arrange for it to be transported from compound to test drive a few days later. Unfortunately transport delivered wrong car. I was on my way when Lee called to tell me but was working on solution. Arrived at showroom, had a coffee worked out a great final cost including all the insurances I wanted (thank you Lee & Ted for you patience with our negotion requests)- then the car arrived. Great test run, I was a bit apprehensive as hadnt driven automatic for a while but Lee was great, ran through technologie. Back to showroom, paperwork signed. Picking car up once serviced fir customer collection. DELIGHTED.

My wife and I went in to the welling branch where we had the privilege of dealing with Darren, I have to say Darren is a real asset to w j kings, nothing was to much of of a problem, excellent customer service and we never felt pressured, the level of service from Darren was exceptional, and that’s why we have purchased 4 cars from Darren, I would highly recommend Darren and w j kings to everyone that’s looking for a car & A1 customer service.
Thank you so much Darren you really are a great asset and have our custom for years to come.

Happy with sale process, however as soon as I drive the car home, I have had nothing but issues with the car.
Collected car on 4th Feb, sales team said would normally call the next day to check all is okay, but due to leave would not be able to call until 11th.
Did not receive this call, so I rang to discuss issues on 13th.
Low battery on both keys, therefore not opening the car unless next to it.
On-going issues from first time drove the car with reinitialising tyre pressure.
Agreed to bring car back on sat 14th, mechanics turned lights off. I drove home lights came back on.
I called again on 21st to say the light is still on, therefore something must be faulty.
Agreed with Dave on Monday to bring back again.
Very inconvenient due to needing to arrange work, childcare and lift from garage.
I agreed with Chantell to bring the car back on Saturday 7th March & leave at the garage for a few hours.
Management said it has an irreparable puncture and because I did not let them know till the 13th I would be charge for a new tyre.

Sales team okay, but the after process unhelpful as I believe the tyre was faulty before I bought the car.
These issues happened immediately.
Be careful what you buy.
Although these faults/errors maybe minor the are frustrating.

Very good experience at WJ King Branch @ Bromley
everything explained clearly re-purchase of vehicle.
Good customer service

When I took my Vivaro in October for a free change of some bolts (apparently they might have corrosion) I also mentioned to the staff to look at the radio that showed there was a problem with software which should be updated. They told me they had tried to check it but had run out of time and I had to book another appointment. I was given the price of £197 and I understood it was to fix the problem. However, when I brought the vehicle beginning of February I was called halfway through the day that they hadn't been able to find what the problem was and told me that they could ask another technician to examine the problem the following day for extra £207.
I declined as they said it still might not find where the fault is and I said I would be collecting my vehicle at the end of the day. When I arrived they asked me to pay £197 despite not fixing anything. Apparently, it's for diagnostics that found problems with software (it says: "Attempt software update, failed; advise further investigation but suspect radio internal fault"). Their explanation is exactly what the info on the radio was showing anyway. Somewhere in the small print they have it stated that they might not resolve the issue but it is very misleading for customers who expect the price given to them is for sorting the issues not just diagnostics that also is just a confirmation what you can see on the radio screen originally. After some heavy exchange of arguments they agreed to reduce the cost to £100 but I still feel very disappointed after wasting my time with them!

WADE at WELLING BRANCH
What an excellent, pleasant and extremely helpful salesman during my purchase of a Vauxhall Freelander. Wade explained everything in minute detail and, not having driven an automatic for some 40 years, went into a very detailed explanation of all the technology and driving experience this particular vehicle has. It is amazing to drive, and the customer service and after care provided is five star. Thank you Wade for being so very helpful.
Deborah Mari Mckey

Recently bought a Mazda from Terry Burgess at their Swanley site. Absolutely delighted with the service Terry gave from the first phone call I had with him through to picking the car up a few days later. Thank you Terry.

Tom from Suzuki department was great , efficient and was able to answer every question . Highly recommend

After 7 weeks of trying to get this resolved with no end in sight, and a complete lack of support, I feel I have no choice but to share the awful service from WJ King. My dad passed away 7 weeks ago. He sadly died while still employed by WJ Kings. Shortly before being admitted to hospital, he traded in his old car and paid an additional £11,100 to upgrade to a vehicle that was suitable for wheelchair use and was purchased for £18, 594. The garage was fully aware of his health situation and knew he had been admitted to hospital, yet still delivered the car to the driveway where he and my stepmum lived.
A few days after delivery, my dad passed away. The car was never used, untouched, and remains in exactly the same condition as when it was delivered.
After my dad’s passing, my stepmum informed WJ Kings and explained that, due to the circumstances, the car was no longer needed. She asked whether a refund or buy-back could be arranged, as the money was needed to help fund my dad’s funeral. What followed has been nothing short of distressing.
Despite myself and my stepmum having power of attorney over my dad’s finances, we were told we could not sell or return the car. We were then told this could only be done if it was stated in my dad’s will — something that was obviously impossible, as the car was purchased just days before he passed away. We were told we would have to wait for probate, which has now been granted.
Once probate was accepted, we were informed the car could be bought back for £14,500, due to it having an additional registered driver. While we understand depreciation in normal circumstances, given the situation — and the fact my dad worked for WJ Kings — we felt this was unfair and asked for an offer closer to the original price.
Weeks later, after chasing again, we were then given an even worse offer, one of £13,500, now blaming a drop in the used car market. We checked independently and found companies such as Motorway and We Buy Any Car were offering similar or even slightly higher prices than WJ Kings.
Last Friday, I contacted the garage again and made it clear this situation is unacceptable. I stated that unless it was resolved, I would have no option but to take further action, including sharing our experience publicly or contacting local media. I was asked to hold off, as management would call us and a letter would be sent. Neither has happened, and after a week we have received no response to further emails.
It is truly heartbreaking that a company my dad worked for for many years — and quite literally died while still in service to — is treating my stepmum, and myself, with such a lack of empathy and compassion. We are simply asking to return an unused vehicle without losing thousands of pounds, during what has already been the most painful time of our lives.

WJ King Group, Bromley. The front desk staff were genuinely kind, and I truly appreciated their warmth. But sadly, that’s where the positive part of my experience ends. What happened with the service on my car has left me really disappointed and honestly quite upset.
After trusting them with my vehicle, I later discovered that the mechanics had forgotten to tighten the sump plug. Because of that mistake, 1.5 litres of oil leaked out, soaking into the driveway and creating a mess that could easily have caused serious damage to my car. It was stressful, worrying, and completely avoidable.
They did send someone to jet‑wash the driveway, and I do appreciate that effort — but the stains are still there. The marks are a constant reminder of something that should never have happened. What hurts most is that they’ve now closed the matter, leaving me with the lasting damage and no real resolution.

Took our 3008 2018 in to Dartford WJ King for an EGR valve change, no other issues promised it was a day job, no probs took 3 days, collected on a Friday by my partner and on saturday took the car to drive to sheerness in kent. and found all so many alarms coming up and on driving the car kept losing power especially when going uphill, came back went to WJ King and we where advised that a pipe with the turbo was broken obviously by them and we had to pay about £90 to fix a new part minus the payment on the EGR Valve.
This was done during the week and car collected again during the week and over the weekend we went to Horsham and as I entered i smelt exhaust smoke in the car and my wife said on collection she smelt it too. She took it back and they lied to her that it was engine oil leak which was not there and is still not there, and engine oil smells differently from exhaust fumes and they quoted a bill of over £1000 to fix, they make a problem where there is none to dupe customers.
Took the car to other garages and all said the exhaust is due to a fault with the new EGR Valve allegedly fixed by WJ King and doing my research found it was not opening until the sped of the car is over 30mph and also they damaged the car heating system it only heats up when we run recycled air in the car cabin, which we now have to do due to the fumes coming into the car from the EGR Valve.

This garage have good front of house people but back of house mechanics are terrible and are damaging cars

Daniel

Got my kia ev6 on warranty in to Sidcup. Phoned beforehand, and explained there was a blockage in the windscreen washer system. They could have pointed out the filter gets blocked really easily, it's a regular problem, is a faulty design as it's difficult to access, and costs £180 fix, just to clean off the filter. But they make you sign to say you'll have to pay if it's not a warranty issue.

It's a total rip off. I'm not happy with Kia. And certainly not happy with Kia Sidcup. I apologise to the lovely man on reception, but I honestly think they stung me.

I've only used good quality washer and have done nothing wrong. The warranty should cover me if I've done nothing wrong.

If I thought there was half a chance I'd be paying that much, I'd have gone to my local garage.

This may sound odd, but I don't care about the 7 year warranty now, I'm getting my kia serviced elsewhere with somebody I trust.

My previous car was a Honda. What a superb car and services. I'd never recommend kia. Kia holden in Norfolk were awful too. It almost makes me want to sell my ev6.

Be warned.

I recently helped my brother who is deaf, to buy a used car from WJ king in Bromley. Isaiah Elie was our salesperson and I have to say he made the whole experience calm and easy. He clearly understood how to speak to a deaf person who lip reads and answered all our questions as well as helping my brother with paperwork etc. It was such a positive experience even though it was not the most expensive car on the floor.
His colleague Ben stepped in to answer questions when isaiah was at lunch and seemed very happy to do so.
A very pleasant experience altogether