Wolf & Zephyr Reviews 

390
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing vintage rings that are really gold- been wearing everyday for a year and no tarnishing. LOVE!

Rated 5 out of 5 stars

Stumbled across Wolf & Gypsy whilst searching for a meaningful gift for a close friend of mine . I purchased silver Two Sisters necklace which symbolises strong female friendship etc ( ended up orderi... See more

Rated 5 out of 5 stars

A brilliant customer service, who went above the required when a mishap occurred due to pressure at my end causing me to not give the required correct address and the patience and care that they provi... See more

Rated 5 out of 5 stars

I ordered the 18 inch silver tigers eye pendant necklace. It came within the delivery time specified and was packaged well and in a nice little box which would suit gifting, although this was for myse... See more

Company details

  1. Jewelry Store
  2. Jeweler

Written by the company

For as long as she can remember, Tori Shay has been conjuring up ideas for creating jewellery. After a career in event design, it was whilst raising her young family that she set about planning to realise her dream of designing a unique line of jewellery. This passion for working with fine jewellery and precious stones led to a new-found skill in the art of ear curation in 2015. Having retrained as a goldsmith, alongside her abilities as a professional piercer, has led Tori to create some of the most unique and intricate jewellery available today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

390 reviews

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4.7

All reviews

(390)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was so excited about trying this…

I was so excited about trying this brand. The quality is okay; however, I noticed that the hoops that I ordered are completely different colour (one is more yellow).

Edit: I wrote an email to the team at wolf & gipsy regarding this issue and no one has responded.

March 31, 2021
Unprompted review
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We're sorry about the issue with your order, your email went to a spam folder and we have since replied to return the earrings and we will get a new pair sent out.

Regards

Wolf & Gypsy Support

Rated 5 out of 5 stars

Spot on service!

Spot on service!

Lovely well priced jeweller - recycled silver too. Arrived promptly, clear communication on delivery and really helpful customer service response via email.

And a percentage of the profits from the jewellery bought went to Women’s Aid - always happy to support companies who give back!

March 24, 2021
Rated 1 out of 5 stars

The quality of the product did not…

The quality of the product did not reflect the image and description on the website. We will be sending it back to get our money back. Very disappointed as it looked so nice on line.

Thank you for your reply- that's appreciated.

March 24, 2021
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We can only apologise that you aren't completely happy with the item you received.

All of our product photography is of the actual items and isn't enhanced.

We will process a refund when we receive the item back.

Regards
Wolf & Gypsy Support

Rated 5 out of 5 stars

Excellent

fast shipping and item came in pretty packaging. item exactly as pictured and good quality but I made the mistake of showering with it on and the gold plating started to fade however it’s still a gorgeous necklace!

March 21, 2021
Rated 3 out of 5 stars

Only one item was sent instead of the 2…

Only one item was sent instead of the 2 paid for and ordered. As it was a pair of earrings for a present then it wasn’t a great outcome. It was all resolved but the missing earring was sent as a ‘special delivery’ with signatures required so as i missed the post man i am now trying to locate the parcel. Now 1 week post birthday !!

March 18, 2021
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We can only apologise about the mix up with your order. We have put procedures in place so that this doesn't happen again.

We hope you are happy when you receive the second earring.

Regards

Wolf & Gypsy Support

Rated 1 out of 5 stars

Earrings took 2 months to arrive and I…

Earrings took 2 months to arrive and I was only updated on delivery when I followed up on timelines. No compensation was ever offered.

March 17, 2021
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We're extremely sorry about the delay on your order, As your order was a pre-order we did make you aware there would be a delay, however due to an unexpected delay on our delivery.

We can only apologise about this and hope you are happy with the product you ordered.

Regards
Wolf & Gypsy

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