Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

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Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

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(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Body Shop at Wollaston Motors, N'ton - The Best!

I cannot praise the Body Shop at Wollaston Motors in Northampton enough. They went over and above what they needed to do and I felt as if I was dealing with people I had known for many years. I couldn't get to the Garage due to my husband's bad health and they did so much to help and sort this for me, for which I am so grateful. Nicola, Simon and Mark, thank you all so much!

August 29, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Mr & Mrs Brudenell, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, polite team
Not pushy or pressured sales
Flexible re timings to suit us and our busy schedule

September 4, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Rob, thank you for taking the time to share your fantastic five-star review!

Rated 5 out of 5 stars

Good experience

Answered all my questions showed me a range of cars in my price range
At no point did I feel pressured into buying a vehicle out of my price range .
Very accommodating when it came to test drives .
Very helpful in finding the right level of finance and explained each and every point , so that I was clear exactly all that I was buying .
Very quick between sale and driving off in my lovely new mini
A very good experience

August 30, 2025
Unprompted review
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Reply from Wollaston MINI

Hello John, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Superb thankyou

What a pleasure to deal with such a friendly helpful supportive branch of Mini.
Superb service from start to finish which unfortunately isnt the case with most garages.
Honestly cannot thank them enough for how patient and helpful they were. Special thanks to Tom for coping with the fussiest customer ever !!
Pleasure to do business with ...I love my perfect little car xxx
Thankyou

August 2, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you so much for your kind words and for taking the time to share your experience, Helen. We're delighted to hear that Tom delivered a positive experience. Enjoy every mile in your MINI, and we hope to welcome you back in the future!

Rated 5 out of 5 stars

Victoria is a great asset…

Victoria was amazing from initial enquiry, to visiting for a test drive last Saturday, deciding to proceed, and collecting this Saturday.

Victoria gave us time to look around the car, no sales pressure and go and see her when finished. Exactly the kind of experience I want when purchasing something but hardly ever get. Any questions or queries I had were answered with great knowledge of the product by Victoria.

Would definitely travel the distance to purchase a car from Wollaston again. Even though there are Mini dealerships closer to me.

June 28, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Victoria made the entire journey, from enquiry to handover, so enjoyable and pressure-free. Enjoy every mile in your MINI, and we hope to welcome you back in the future.

Rated 5 out of 5 stars

Mini Aceman SE…

I picked up my brand new Mini Aceman SE this weekend, having ordered it back in February. Kyle was knowledgeable about the car and discussed in detail the specifications available and my finance options. He was friendly, courteous and kept me informed throughout the whole order process. On pick up day, it felt like an occasion as I completed final paperwork and I was taken to my new car. Kyle took the time to set the car up for me and talked me through all the settings.
I wouldn't hesitate in using Wollaston Mini again. Many thanks for such a pleasant experience.

June 15, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you so much for taking the time to share your experience. It’s fantastic to know Kyle looked after you so well from start to finish. We really appreciate your kind words and look forward to welcoming you back to Wollaston MINI in the future. Enjoy every mile in your new Aceman!

Rated 5 out of 5 stars

Swift friendly and professional…

Swift friendly and professional service, Kyle was a great person to deal with for both of my last minis, great stuff.

June 9, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you so much for your kind words, Jane. We're delighted to hear Kyle made your most recent experience such a positive one. We appreciate your loyalty and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Fantastic Service

Victoria was really knowledgable and dealt with us professionally and in a friendly manner. Would recommend Wollaston Mini and especially Victoria. Thank you- I love my new car!

May 29, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you so much for your kind words, Jemma. We're delighted to hear Victoria made your experience such a positive one and even happier that you love your new MINI!

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this dealership.
Kyle was amazing from start to finish and we wouldn’t hesitate in recommending Kyle and the rest of the team at Wollaston Mini Northampton.

May 9, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you for your kind words Peter! We're pleased to hear that Kyle and the team delivered a positive experience, wishing you many happy driving miles in your new MINI.

Rated 5 out of 5 stars

Good to be back!

I have come back to Mini after four years and I am so pleased that I have! The people at Wollaston Mini are really friendly and Jake organised the test drive, purchase and handover of my new car really well. It's good to be back!

March 31, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you for the wonderful review, Pat! We're so pleased to have you back with us and wish you many joyful miles in your new MINI.

Rated 5 out of 5 stars

I love my ‘new’ Mini !

My experience at Wollaston Mini was excellent overall. I had asked to be contacted regarding what I wanted after coming in to find out what might be available- after a month I hadn’t heard anything so I called in to see if anything had popped up -Victoria was great and pointed me to a perfect mini I hadn’t seen. She organised a test drive straight away and again Victoria was consistently friendly and helpful; she made sure that the whole process went smoothly from start to finish - I will definitely recommend calling and asking for her to anyone I know who is thinking about purchasing a used mini !

February 21, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Jo, thank you for your fantastic five-star review. We're glad to hear Victoria provided brilliant customer service and delivered a positive experience. Wishing you many happy driving miles in your MINI!

Rated 5 out of 5 stars

Great handover…

Have been a customer since November 2003 and would recommend to all, always great service and the staff are so friendly and knowledgeable.
I collected my 7th mini yesterday and Jack was great he’s kept me updated with delivery date etc which was incredibly quick handover was brilliant. Well done Wollaston for always going above and beyond

February 26, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you for your continued loyalty since 2003 Sarah! We’re delighted to hear that Jack made your MINI handover seamless and kept you updated throughout the process. Enjoy every moment in your 7th MINI, and we look forward to welcoming you back in the future.

Rated 1 out of 5 stars

NOT WHAT YOU WOULD EXPECT FROM MINI

Bought a new Mini in March 2022 from Wollaston MINI, bought 3 year service pack inc MOT at time of purchase. The car today had first MOT and we were presented with a £108.38 bill. Wollaston claim the fee was for a brake fluid change, which was not included in the 3 year service pack, despite it being written as included on the paperwork at the time of purchase. They said the £108.38 charge included a discount, on something I thought I had already paid for!
Despite showing them the original paperwork they would not budge and we were forced to pay the bill.
In my opinion SHARP PRACTICE.
I had my previous MINI serviced by them for 7 years and received great service-never a problem, which is why I purchased my new MINI from them.
I will not be returning.

February 25, 2025
Unprompted review
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Reply from Wollaston MINI

Thank you for your feedback, and we regret any confusion that may have occurred. As per the details in your contract, the brake fluid change was not included in the 3-year service pack. However, as a gesture of goodwill, we offered a discount on the charge. We value your long-term relationship with us, and we'd be happy to discuss any further concerns you may have. Please don't hesitate to contact us at your convenience. Many Thanks, Wollaston MINI

Rated 5 out of 5 stars

Fabulous people to work with

Fabulous people to work with. Our requirements were fully met and we were helped with all aspects of the sale. Everyone was very helpful and we have enjoyed the whole experience.

February 14, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Frank, thank you so much for taking the time to leave a fantastic five-star review! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

The service we received was very…

The service we received was very thorough, and very professional.

February 11, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Lee, thank you so much for taking the time to leave a fantastic five-star review.

Rated 5 out of 5 stars

5 star service from Wollaston Mini!!

5 star service from Wollaston Mini. I have never bought a car without seeing it before but they made the process so easy even delivering it to my door. Victoria dealt with my purchase and I can’t thank her enough for her patience, professionalism and kindness dealing with my many questions. Excellent all round !!

February 6, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Lisa, thank you so much for taking the time to leave a fantastic five-star review! We're glad to hear that Victoria provided 5-star customer service and delivered a positive experience. Wishing you many happy driving miles in your MINI.

Rated 5 out of 5 stars

Excellent service

Excellent service. Went to buy new car on a Sunday afternoon we’re people at work can’t wait to finish and go home. Wollaston mini were fantastic we got we wanted and more. The staff were brilliant I can’t praise them more,even when we pick car up there even sorting my number plates out for me ie my private plate from old car to new car. Lewis and Adam can’t do enough for there customer.

January 26, 2025
Unprompted review
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Reply from Wollaston MINI

Hello Noel, thank you so much for taking the time to share such a great review! We're glad the team provided fantastic service and delivered a positive experience. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Had a really good service buying our…

Had a really good service buying our new Mini especially from Lewis. We ended up getting a great deal on the exact car we were looking for.

November 22, 2024
Unprompted review
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Reply from Wollaston MINI

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Lewis provided brilliant customer service and delivered a positive experience.

Rated 5 out of 5 stars

As always a fab service from Wollaston MINI

Had my Son's MINI is with service dept yesterday Delt with a lovely young lady called Keely ... super helpful and super efficient, car was turned around in a timely manner and a call was made to me saying the cars was all ready for me to collect, again sore Keely ( welcomed by a big smile again ) paid my bill and I was gone .... very professional and a compete pleasure as always coming to Wollaston been coming here for over 24 years and will not go anywhere else

November 4, 2024
Unprompted review
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Reply from Wollaston MINI

Hello Mark, thank you for taking the time to share your fantastic five-star review! We're glad Keely provided brilliant customer service and delivered a positive experience. Thank you for your continued loyalty.

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