Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

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Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

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(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

What can I say

What can I say! We couldn’t have asked for a better service from Kyle when purchasing my new mini. We’ve been dealing with Kyle for over a year and has always given us the best service as possible. It’s so refreshing to deal with a friendly sales advisor. Thank you for making the process so easy and stress free!

June 18, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Bianca, thank you for taking the time to leave Kyle such a great review, he'll be delighted to know he helped make your recent MINI purchase so positive. Enjoy your new MINI and we'll forward to seeing you again in the future.

Rated 5 out of 5 stars

I have bought many cars over the years…

I have bought many cars over the years and I can say that buying my current car from Wollaston Mini was the best experience. Gareth was outstanding in both his product knowledge and his determination to find me a car that suited my needs. As a woman I usually get treated in a patronising way as if all I care about is the colour and size of the glove compartment! When I phoned to make an appointment I spoke to Gareth. He listened to me, asked me lots of questions and followed up with a video of him comparing and contrasting 2 cars that he had for sale that he thought would suit me. When I visited he was patient while I went through everything. Eventually I bought one of the cars and he made the whole process easy for me and fun. He even sent me a video of the F&B's of my car and how to work all the gadgets filmed in my actual car ! I have absolutely no hesitation in recommending Wollaston Mini.

June 18, 2021
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave Gareth such a great review. We're really pleased to have been able to help you find your perfect MINI. There's definitely far more to our MINIs than colour and size, so the team is always passionate to share this with our customers. Your recommendation means a lot to the team, and we really hope you enjoy your new MINI.

Rated 5 out of 5 stars

New purchase! I totally recommend!

I’ve just bought a Mini Cooper Exclusive, I was guided through the whole process by Gabby and the whole team. I couldn’t have done it without them! The service is exceptional and so much better then my local branch! Although I’m not local to the branch, they were more than happy to deliver the car to me!! I would totally recommend Wollaston Mini, and I’ll be back for my next purchase!!!

June 8, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Ellie, thanks so much for taking the time to leave Gabby and the team such a lovely review, it really is great to hear that although we're not your local MINI branch, you've chosen to come to Wollaston for your new car! Many happy driving miles in your new MINI Cooper Exclusive, and we'll look forward to seeing you again in the future.

Rated 5 out of 5 stars

I recently got an upgrade on my…

I recently got an upgrade on my Motobility car and went back to mini after saying I wouldn't as previously was let down on customer service but dealing with Kyle was a massive pleasure! He was friendly and super helpful! He helped me find the perfect car and I am beyond in love with it!
If mini have any money left over at the end of the month then I highly recommend he gets a pay rise for being the real MVP

June 2, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Naomi, thank you for taking the time to leave such a great review for Kyle. We're really pleased that you decided to return to the MINI brand, and that we were able to help improve upon your previous experience. Many happy driving miles in your new MINI.

Rated 5 out of 5 stars

Mini bought May 2021

I recently bought my mini with help from Darren and Gareth and they were amazing from start to finish! They have top knowledge of all the cars available, I was able to go for a COVID-19 safe test drive and was not rushed into my decision to buy. Since having my mini, Darren has been at the end of an email and nothing is a problem to sort and discuss. Thanks so much!

June 2, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Mollie, thanks so much for taking the time to leave such a great review for Darren and Gareth, they'll be delighted to hear your feedback. Enjoy your new MINI!

Rated 5 out of 5 stars

Absolute top customer service from the…

Absolute top customer service from the team at Mini Wollaston. Nathan, Gabby and Kyle put me at complete ease with buying my Mini. Can not thank them enough for their help.

May 31, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Louise, thank you for taking the time to leave Nathan, Gabby and Kyle such a great review, they will be really pleased to hear your recent experience buying a new MINI was so positive. Many happy driving miles in your new MINI!

Rated 5 out of 5 stars

We bought a car from Wollaston mini…

We bought a car from Wollaston mini today and the service we had from Kyle was first class. From start to finish Kyle was fantastic with all the information we had including detailed personal videos of the car. We only saw the car when we collected it on the day due to us travelling a fair distance. We felt confident that everything would be excellent due to Kyle being so efficient with all the details throughout.

May 29, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Lynne, thanks so much for taking the time to leave Kyle such a great review, he'll be really pleased to hear your recent experience was such a positive one. Many happy driving miles in your new MINI!

Rated 5 out of 5 stars

Top service!

Great and very friendly service from Nathan Buckley. I purchased a car without needing to go into the showroom and it was a really smooth and clear process. The car was delivered yesterday by very friendly and helpful drivers.
Top service all round and a cracking car!

May 29, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Clare, thanks so much for taking the time to leave Nathan such a great review. Many happy driving miles in your new MINI!

Rated 5 out of 5 stars

My car went into the Wollaston Mini/BMW…

My car went into the Wollaston Mini/BMW workshop in Northampton to have my alloys repaired, the service from start to finish was amazing.
My vehicle was collected and delivered back after the work was completed, Mark’s customer service was excellent.
The vehicle was repaired and the standard of work was excellent. The vehicle was also cleaned inside and out and delivered back earlier than promised. Would highly recommend Wollaston Npton, many thanks Mark to you and your team, 5*

May 27, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Lisa, thank you for taking the time to leave Mark such a great review, he'll be really pleased to hear that the service provided during your recent visit to the workshop was so positive!

Rated 5 out of 5 stars

Thoroughly recommended, would use again.

Sales have an excellent knowledge of the cars. They were informative, friendly and polite.

May 27, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Andy, thanks for taking time to leave such a great review for the sales team, very much appreciated.

Rated 5 out of 5 stars

Body Shop Repair

I have purchased a few cars with Wollaston and never had any issues and well recommended. Recently took my M5 into the bodyshop and very happy with the work and the customer service all through out.

May 27, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Mr Rogers, thank you for taking the time to leave such a great review for the bodyshop team, Mark and the team will be really pleased.

Rated 5 out of 5 stars

First class service from beginning to…

First class service from beginning to end. Darren Kench was outstanding in his customer service and in particular attention to detail. He was very helpful in choosing the right car for me and explaining options. We had regular catch ups until my car arrived keeping me informed etc. So good to be treated like a valued customer, can be rare these days and Darren is a shining example of how to treat customers. I cannt recommend highly enough.

May 27, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Lynda, thanks for taking the time to leave a review for Darren, he'll be delighted to hear that your recent experience purchasing a new MINI was such a positive one. Many happy driving miles in your new MINI and we'll look forward to welcoming you back to Wollaston in the future.

Rated 5 out of 5 stars

Great

A friendly, speedy & knowledgeable service. It was perfect. Big thanks to Gareth & Kevin

May 26, 2021
Unprompted review
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Reply from Wollaston MINI

Hi Nicola, thanks for taking the time to leave such a great review for Gareth & Kevin. Enjoy your MINI!

Rated 5 out of 5 stars

My experience of the two people I…

My experience of the two people I encountered at mini Northampton was exemplary. Kevin Gibbs was knowledgable and provided me with information which wasn’t immediately available to keep the sale procedure going without delay and without waffle. I recommend him.
Gabby Burt too was very knowledgable with a light touch when I wanted simple things but couldn’t find them.
When my first attempt at charging out of home found me stuck with the cable in the car and the charging pillar. Gareth and Gabby and others worked hard on many phone calls to enable me to get released from the car and then securing release of my cable by dealing directly with BP.
WELL DONE

May 26, 2021
Unprompted review
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Reply from Wollaston MINI

Hi David, thank you for taking to time to share such great feedback, Kevin, Gabby and Gareth will be delighted. Enjoy your new electric MINI, we're here should you need any help along the way!

Rated 5 out of 5 stars

Cooper S

Great service and product knowledge, where more than happy to help and provide the answer to any question asked.
Friendly and approachable at all times
Highly recommended

May 26, 2021
Unprompted review
Wollaston MINI logo

Reply from Wollaston MINI

Thank you for taking the time to leave such a great review. We really appreciate your feedback and hope you enjoy you Cooper S!

Rated 5 out of 5 stars

Great service!

Gabby was so lovely and helpful - I really trusted that my new car was all ok and working and checked etc. It was a super smooth process and high attention to detail - Gabby even cleaning the inside door for me!

May 26, 2021
Unprompted review
Wollaston MINI logo

Reply from Wollaston MINI

Hi Emily, thanks so much for taking the time to leave such a great review for Gabby. No job is too big or small for our Product Specialists! We hope you enjoy your new MINI.

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