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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the products, citing issues with cheap fabrics, incorrect sizing, and items not matching descriptions. The customer service was frequently criticized for being unhelpful, difficult to reach, and occasionally rude, with some representatives reportedly hanging up on callers. Reviewers also found the pricing to be a concern, particularly regarding high shipping and handling costs and unexpected charges. The return policy was a major point of frustration, with many reporting painful processes, unexpected fees, and limitations on refund options. However, some people were satisfied with the prompt delivery of their orders and found the clothing to fit well, be well-made, and long-lasting. A few other people also felt that the company offers reasonable prices for plus-size clothing, despite the other issues.

What people talk about most

Product

People report negative experiences with product quality and sizing. Many customers received items that were... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as delayed shipping,... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report issues such as... See more

Price

Consumers consistently express dissatisfaction with pricing. Many reviewers report hidden charges, unexpected... See more

Return policy

Reviewers highlight negative aspects of the return policy, expressing widespread dissatisfaction. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered underwear and on the back of one is stamped in Bold Black letters 5 inch block, "Made in Pakistan 100% cotton wash before using machine wash warm wash colors separately use only non-chlorine b... See more

Rated 1 out of 5 stars

The website stopped working mid order confirmation, funds deducted for 1 failed order, then 2x for actual order placed. Now more than 10 days later, only 1 duplicate processing refunded and original... See more

Rated 1 out of 5 stars

Wish I could give ZERO stars. DO NOT PURCHASE FROM THIS COMPANY!!!! I've been attempting to get a refund since January. It's almost March. I literally got into a shouting match with the first CSR. Tod... See more

Rated 1 out of 5 stars

Definitely a deceptive company. They send a confirmation of my order and payment, then two days later, send an email that THEY changed my AUTHORIZED payment... HIGHER, of course. I CANCELLED my orde... See more

Rated 1 out of 5 stars

Only because this company & its brands offer women's plus size clothing at reasonable prices can it exist. The fabrics are cheap. Construction is often sloppy. The sizes are not true and run large.... See more

Rated 1 out of 5 stars

Placed an online order. Received an order number. Next day I sign in to check my order and there is nothing pending. I call customer service, she was not at all helpful. Just said order must not have... See more

Rated 1 out of 5 stars

Slow, poor shipping and only half of order received. They literally want me to sign an affidavit to try and get refunded (I asked if they would just send replacement item, but no). Such a sad experien... See more

Rated 1 out of 5 stars

Do not order anything from them. Their shipping prices outweigh their discount on clothes. Ordered item, saw the associated shipping charges, and immediately canceled the order. Eight hours later I... See more

Rated 1 out of 5 stars

I ordered the wrong size pants. The return process was painful. I opted for a gift card because they charge a fee to refund your original payment. Customer service said I'd receive a gift card b... See more

Rated 1 out of 5 stars

Twice now I've received what I didn't order. They took forever on the 1st order and sent me a size smaller than what I ordered. I know my size, so it wasn't a mistake on my part. With the last order I... See more

Rated 1 out of 5 stars

New customer. Placed order on 10/07/2025. Today I received a letter stating, "Your bank declined." I checked, and there is no record of a WW transaction on, before, or after 10/07/2025. Earl... See more

Rated 1 out of 5 stars

I would love to give this company‘s customer service department zero stars. I have been trying to use a credit for three to four weeks and it keeps coming up as invalid. I was told a new pin... See more

Rated 5 out of 5 stars

I am so sad that folks are having trouble with Woman Within and writing bad reviews. I have been ordering from them for several years now. I have received everything I order in record time. Clothing f... See more

Rated 1 out of 5 stars

This company won't make any changes to an order made less than 24 hours ago! Ordered less than 24 hours ago and rep said they cannot make changes to my order. Ordered the wrong size. Now I will be... See more

Rated 1 out of 5 stars

I received my bill and was a 49.99 late fee for a 2.99 charge for a paper bill which I didn't even know they charged a fee for a paper bill. Spoke to an regular customer service person who was uncon... See more

Rated 1 out of 5 stars

When I order items they are all in stock. When some of the items are received some items were not shipped because they are out of stock. The wait time for the out of stock items has been as long as... See more

Rated 1 out of 5 stars

On 01-30-2026 I ordered size medium tall pants in cobalt blue and another pair in tan. The website said the tall pants had an inseam of 33 to 34 inches. The pants tan pants that I received were fine.... See more

Rated 1 out of 5 stars

Shipping is horribly slow. Missed promised delivery date twice, by a week. Clothing material is thinner than previous orders. Sizing is all over the place. Used to be my go to store. NO MORE! No... See more

Rated 1 out of 5 stars

Customer service is horrible. I have been waiting for a call back for 3 days. I placed an order on October 14, 2025. The agent suggested I cancel the order and reorder to add another item to my order.... See more

Rated 1 out of 5 stars

I ordered two housecoats from these people in Jan 1. It was supposed to be delivered by the 5th. Come the 15th there was nothing shipped. Post office never received the package. So I cancelled the... See more

Rated 1 out of 5 stars

tried to PJ's for my wife I HAD a gift card email for $82.89 that got deleted so called customer service they delete from there system so i couldn't use it SO BASICALLY THEY STOLE MY MONEY AND IM JUST... See more

Rated 1 out of 5 stars

If i could leave no stars I would. I ordered 2 skirts and they were the wrong size. I sent them back for exchange. The Woman Within only gave me credit for 1 skirt in the form of a credit to my acc... See more

Rated 1 out of 5 stars

I placed an order and never received it. When I called they told me they could see that it was never shipped but I still had to wait 21 days before they could issue a refund. I called back after never... See more

Rated 1 out of 5 stars

I ordered 2 shirts (1X) & returned both for a different size (2X). Free shipping, both ways. No problem. When I got home, there was another package, of the exact 2 shirts (1X)! Upon trying... See more

Rated 1 out of 5 stars

I am canceling my cc with woman within as soon as I pay it off. I’ve had to return things a few times and this last time they had me use happy returns through ups never again they claim they never rec... See more

Rated 1 out of 5 stars

I am DONE with this place. Everytime I need to return or exchange anything it is like recreating the wheel. I wait for my return to be accepted, I wait for my credit to be issued, I wait to place an... See more

Rated 1 out of 5 stars

Just unbelievable. I never received an item from a March order. The company claims it was delivered in May and must be paid for. It was 16dollars! I have not paid while I wrote and called to disput... See more

Rated 1 out of 5 stars

I returned two shirts that did not fit. Woman Within would refund my money only if bought more of their merchandize. I did not need anything, so they are still keeping my money. I request a refund... See more

Rated 1 out of 5 stars

I recently purchased one tee shirt and it was ok. I just now saw a PayPal withdraw for Women within rewards for 16.99. I don't recall singing up for this. I never sign up for rewards. So I had to... See more

Rated 1 out of 5 stars

I ordered flannel nightshirts from this company 6-7 years ago, and liked them. So, I placed an order for a flannel nightshirt again last week. Well, they claim it's flannel---but when it arrived, it w... See more

Rated 1 out of 5 stars

I ordered a coat and some underwear. My package arrived with the coat but no underwear. I called (and got some overseas representative) who stated that the underwear were "reserved" to be shipped in... See more

Rated 1 out of 5 stars

They changed the prices on my order. There was one price on the confirmation email and another on the shipping email. This company has very deceptive business practices and horrible customer service.... See more

Rated 1 out of 5 stars

I am having a terrible experience with Woman Within's customer service. I placed three orders recently. Only one order arrived. When I contacted Woman Within's customer service's hot line, they didn't... See more

Rated 1 out of 5 stars

BIGGEST MISTAKE IS TO SHOP HERE! I ordered a shirt Dec 3 (wrong size) tried to cancel order, they would not. Shipped wrong size anyway. Got wrong size today Dec 11 (nearly 2 weeks of waiting ~ for the... See more

Rated 1 out of 5 stars

Do not buy anything from this company. Every single pair of pants in a regular women's size the inseam is 31 and 1/2 inches. All other clothing manufacturers the inseam is 30 inches. So every pai... See more

Rated 1 out of 5 stars

Anybody else keep getting these little "balance due" invoices for $1.26, $1.53, etc after you place an order? I do not owe this money. Since this company does this “added balance” with 100% of my o... See more

Rated 1 out of 5 stars

Ordered a pair of jeans. Fabric was fair but the sizing was off considerably as it was way too large. Did not realize that you could not get a full refund. They wanted to take half the money in order... See more

Rated 1 out of 5 stars

I placed my order 10/5 and as of today 10/13 I still do not have my items. I paid $24.95 for shipping! I just did an extended chat with them and they did not apologize or offer me anything to help me... See more

Rated 1 out of 5 stars

I ordered a bra in my normal size but the one that arrived was way to big. I started the return process and was shocked! In order to get a refund they want to charge me a restocking fee $10.99 on a $2... See more

Rated 1 out of 5 stars

The fabric for a pair of jeans was scratchy so I tried to return them but they only take returns via happy returns and I don’t have access to that. When I asked for a return lab to send the item back... See more

Rated 1 out of 5 stars

Please don’t use this company they are stealing with every order. They charged me over 35.00 dollars for a 20.00 pair of pants. Tried to Return them and their so called processing fee is a joke. After... See more

Rated 1 out of 5 stars

Poor Fit - Outrageous return price Nothing in this order fit. Pants too small, shirts fit like tents. Very inconsistent. Price to return is actually more than the actual shipping cost. There... See more

Rated 1 out of 5 stars

They sell overpriced junk. Bought two dresses which zipped up the front, both zippers split and broke within a few wearings. The worst quality I have experienced in a long time, not worth any time o... See more

Rated 1 out of 5 stars

Super High Shipping cost, sizing is incorrect and backorders are 4 weeks and longer, while the item is advertised as available. False advertisement, Customer Service Personal is rude and not accomodat... See more

Rated 1 out of 5 stars

Even 1 star is an overstatement of this companies Customer Service!!! I ordered an item from them and applied credit due me for the item a year ago. When I would check on the status of my order, the... See more

Rated 1 out of 5 stars

I ordered two pairs of pants for an upcoming trip to Europe. As I am 6' tall and nearly no one carries pants long enough to fit me in brick and mortar stores, I have no choice but to shop onli... See more

Rated 1 out of 5 stars

It has been a long time since ordered from this retailer. This time was a disaster. I paid for shipping, then my order was, what seemed like forever, in transit. I finally got it and all three items w... See more

Rated 1 out of 5 stars

I ordered a bathing suit from them. What I received was a totally different item. I returned it as instructed and did not want to re-order it again so I requested my money back. They credited by bank... See more

Rated 2 out of 5 stars

I'm only giving 2 stars because my order arrived and it was ok. Cheap, but suits my purpose. Now after reading through other reviews I feel like i really lucked out that i received pretty much what... See more

Rated 1 out of 5 stars

I am just adding to the chorus of terrible reviews. They lowered the price of my item after I bought it, then I returned it and they refunded me only the lowered price. I talked to them and they tried... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Lingerie Store
  4. Plus Size Clothing Store
  5. Underwear Store

Information provided by various external sources

Woman Within® offers a complete line of plus size clothing: Casual Tops, Pants, Sweaters, Shirts, Jeans, Coats, Dresses, Suits, Swimwear, Sleepwear, Bras and more.


Contact info

1.1

Bad

TrustScore 1 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give this company NO STARS I…

If I could give this company NO STARS I would! I ordered a pair of shoes from them, took their advice from measurements on what size to order, placed the order which was delayed several days, could not find out anything from the tracking # they sent. Then, when I did get them, too SMALL! Now I am involved with the gong show of trying to get a refund/return. I get emails from Several companies, including one called Global-E that shows up as the deivery company. Sent me a link which does not work that would allow me to set up the refund. One of the companies involved sent me a link to get AN EXCHANE only! DO NOT USE THIS COMPANY or any of the several others involved.

April 2, 2026
Unprompted review
Rated 2 out of 5 stars

Did it again

I like the company and the variety of clothing but there is always a loophole you are not told about. I made a purchase a couple of months ago on my Woman Within credit card and I choice to go paperless. They are not like other businesses that when you choose paperless they will either send you an email or text message saying your statement is ready. Well, when I signed in to see what I needed to pay they had charged me late fees twice. Now I know it’s my responsibility but why don’t they reach out to the people that keep them in business? Once I pay my balance I am closing my account with them.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Fit

Poor Fit - Outrageous return price
Nothing in this order fit. Pants too small, shirts fit like tents. Very inconsistent. Price to return is actually more than the actual shipping cost. There is not transparency regarding the cost to actually get your money back. One and done :(

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

I order two pairs of feather line pull…

I order two pairs of feather line pull on jeans size 22 woman which was listed for 19.99. I was the charged 27.49. They would not credit the difference to my credit card. I didn't want too return the jeans. I WILL NEVER ORDER ANOTHER THING FROM THESE COMPANIES!! Buyer beware.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

They sell overpriced junk

They sell overpriced junk. Bought two dresses which zipped up the front, both zippers split and broke within a few wearings. The worst quality I have experienced in a long time, not worth any time or money. So many other better choices than this junk store.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

11 Days, No Tracking, and Told to Wait Longer

I have ordered from this company several times. In each case, my orders were delivered, but shipping was consistently delayed.

With my most recent order, it has now been 11 days since I placed it and I have not received any tracking information. I contacted customer service and was told to wait an additional 5 days before they would investigate.

At this point, the issue is not just a single delay, but a repeated pattern of slow fulfillment and limited communication. For customers who expect timely shipping or basic tracking updates, this may be frustrating.

Based on my experience, it may be worth considering other companies that provide more reliable shipping timelines and clearer communication.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

The fabric for a pair of jeans was scratchy

The fabric for a pair of jeans was scratchy so I tried to return them but they only take returns via happy returns and I don’t have access to that. When I asked for a return lab to send the item back the said they only take returns through happy returns. Beware!

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

I ordered a bathing suit from them. What I received was a totally different item. I returned it as instructed and did not want to re-order it again so I requested my money back. They credited by bank account with the purchase price of the bathing suit and told me they don't refund shipping and handling back. I explained to them that the return was because they sent me the wrong item and that i had no problem paying shipping and handling if they had sent the correct item in the first place. They keep telling me they will send a memo to someone regarding this issue. Once they told they were issuing me a $ amt that wasn't even what I paid for shipping and handling. Today they told me they issued a gift card in my woman within acct for a different amt (that does not total what i paid in shipping and handling). I told them i wanted the credit back to the acct i paid for the order with. NEVER EVER ORDER FROM THEM. They tell you lies to get you off the phone. They won't let you speak to a manager. Horrible customer service and the lowest level of customer resolution I have ever experienced.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible returns

Company states that you can’t return an item if the tags aren’t in tact. The three sweatpants I ordered didn’t even come with tags so I can’t return them even though they don’t fit. Do not purchase from this company unless you’re sure it will fit!!

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent Company

Fraudulent Company

BEWARE!
#1 Ordered two pair of denim pants, same style, same size. When received, one pair was 4"shorter in length and 2" narrower in pant legs. I called customer service to get return instructions. They sent me via email a return label. I returned the pants immediately, I ordered and paid again for another pair to replace defective ones. They not only would not credit me, for the defective pair, they charged me an additional fee for the return!!!!!!
#2 My second order, was for 2 pair of their "popular" knit pants. When received, I immediately opened and found one pair had actually been WORN and was STAINED! I again called their customer service dept. They again sent a prepaid return label and I sent both pairs back, the same day as received. I have yet to receive a credit. Their customer service dept. told me they were a US company, although no representatives I've spoken to speak clear English.
I had signed up and obtained a Woman Within Credit card account for a special offer. I made a large order with them prior to these previous issues. I still "have not" received the order, however, they did send me a Credit Card bill for the purchase, again, the order has not been received! I will not do further business with this fraudulent company and I will be cancelling their Woman Within Credit card!

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

HOLY COW!!

HOLY COW!!! WILL NEVER order again!! I have ordered many times and YET again they have charged my card twice!! I had credit card thru them for years and same billing issues!! NOW this!! NEVER again!!

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could give ZERO stars

Wish I could give ZERO stars. DO NOT PURCHASE FROM THIS COMPANY!!!! I've been attempting to get a refund since January. It's almost March. I literally got into a shouting match with the first CSR. Today, I spoke with a CSR who actually hung up on me. A simple Christmas gift turned into a customer service nightmare (and they have the audacity to charge a $10.99 processing fee for a return). Wish I had read the reviews BEFORE purchasing. Lesson learned...NEVER again. I never give bad reviews but this has to be THEE ABSOLUTE WORST Customer service ever!

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

The 1 cent double charge

Hey folks this is how they rip u off when u make a purchase $50.32
They will charge you $50.31.
So leaves transaction open then they hit the
$50.32 again it’s a scam on most of there stuff

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

website stopped working mid order, refund issues

The website stopped working mid order confirmation, funds deducted for 1 failed order, then 2x for actual order placed. Now more than 10 days later, only 1 duplicate processing refunded and original error funds reserved still in processing for refund.
That's a long time and too much money for me to risk another purchase with more errors. Will shop in a local store instead.
Customer service was polite and did explain situation but the end result is still a very long wait to get my funds bank.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Pants were extremely long and did not match te description online.

On 01-30-2026 I ordered size medium tall pants in cobalt blue and another pair in tan. The website said the tall pants had an inseam of 33 to 34 inches. The pants tan pants that I received were fine. The cobalt blue pants , however, had a 38 inch inseam!!!! Even women basketball players do not need a 38 inch inseam. I called customer service and they helped me to return the pants and exchange them for another pair. I just received the new pants yesterday, 02-18-2026. These pants also have a 38 inch inseam!!! I will send these back and give up.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping shipping shipping.. Not again..

It has been a long time since ordered from this retailer. This time was a disaster. I paid for shipping, then my order was, what seemed like forever, in transit. I finally got it and all three items were too big. Yes sizes are HUGE... I even ordered a size I wear! LOL.. Anyway, now that I need to return I gotta pay again for shipping. I decided NOT to reorder. If the items are still too big I pay for shipping again.. Not this gal. I got succered once. Not again.. So it cost me $25.00 to get a bunch of stuff that was useless... Never again Womenwithin...

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two housecoats from these…

I ordered two housecoats from these people in Jan 1. It was supposed to be delivered by the 5th. Come the 15th there was nothing shipped. Post office never received the package. So I cancelled the order. They credited my account for everything except the $12.98 shipping and handling. Now why should I have to pay shipping and handling for something that never shipped. That’s just wrong. I could see if I returned something but I had nothing to return. They really shouldn’t screw over people like that if they want to keep customers.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

I received my bill and was a 49.99 late…

I received my bill and was a 49.99 late fee for a 2.99 charge for a paper bill which I didn't even know they charged a fee for a paper bill. Spoke to an regular customer service person who was unconcerned about my issue only to ask to speak to a manager who was even less concerned. So I paid my balance owed and said I wanted to be removed from their mailing list altogether and didn't want to receive anything else from Women Within them they informed
me I would have a 2.00 interest fee still owed on my account.They have quit the racket going to charge you with extra fees for a person who has been a customer for many years who has never had a problem in the past and always paid their bill on time. So be careful and make sure you check your statements.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

HORRID COMPANY

I ordered the wrong size pants. The return process was painful. I opted for a gift card because they charge a fee to refund your original payment. Customer service said I'd receive a gift card by mail. Nada. If they actually said email, Nada. I had to email them for an answer. Oh yes!, they reply via email, including the gift card info. 🙄

Trying to place my new order using the gift card? A royal PITA.

Let's not even about excessive shipping costs.

Run, do not walk from this company.

January 15, 2026
Unprompted review

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