WonderDays Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for their prompt responses, genuine helpfulness, and constant willingness to resolve voucher or booking issues smoothly. People also enjoy the fantastic range of memorable activities, describing the local guides and instructors as wonderfully friendly, patient, and knowledgeable. However, some people mentioned experiencing occasional communication delays, shorter activity times, or concerns regarding customer service follow-ups. A few reviewers also felt that certain outing aspects felt a bit rushed or occasionally lacked the thorough personal attention they expected during peak times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

People report overwhelmingly positive experiences with the customer service provided. Reviewers frequently... See more

Response time

Consumers find response times to be extremely efficient, highlighting fast and immediate support from the... See more

Product

Customers consistently note positive experiences with product, often purchasing vouchers as thoughtful gifts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Wou... See more

Company replied

Rated 5 out of 5 stars

The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... See more

Rated 5 out of 5 stars

I booked a junior driving experience for my son for his birthday and he absolutely loved it! The whole experience was fantastic. Seeing him driving super cars was amazing and such a good idea to allow... See more

Company replied

Rated 5 out of 5 stars

Nat & Lizziewere both wonderful in sorting out my present that had been booked at the wrong zoo. There were both professional and helpful and couldn't have done more for me. I look forward to... See more

Company replied


Company details

  1. Gift Shop

Written by the company

WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

345 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Wonder days are SO helpful

The team at Wonder days are SO helpful. Excellent customer service when I didn’t understand the expiry dates and needed help with the process. They responded really quickly and with kindness.

March 9, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're so glad the team could help and thank you for leaving this great review.

Rated 5 out of 5 stars

Helpful

Lizzie made my experience with a difficult situation very easy and was professional and very sympathetic. Would definitely recommend this company.

March 9, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for the great review Annette.

Rated 5 out of 5 stars

Excellent customer service!

I bought a voucher for a specifc experience as a gift. Unfortunately, the experience providers permanently closed their business. I asked for my voucher to be exchanged by WonderDays to a gift card. The customer service agent, Nat, was super friendly and exchanged the voucher to gift a card in the same business day.

March 9, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're so glad Nat could help you and thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Lizzie & Shaun were super helpful &…

Lizzie & Shaun were super helpful & very quick resolving my problem.

They went out of their way to make sure I got what I needed.

Couldn't recommend them enough!

March 9, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're glad our very own dream team could help you out and thank you for the review!

Rated 5 out of 5 stars

We thought we might not be able to use…

We thought we might not be able to use our vouchers.
Lizzie was extremely helpful and advised us that we could still use them at their Liverpool restaurant, She is a major asset to the company thanks Lizzie

January 16, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Nora for this great review and we are very lucky to have Lizzie.

Rated 5 out of 5 stars

Reservation help & guidance

Thank you Shaun for your help and guidance - I have been very impressed with the kindness & efficiency of the customer support team at Wonder Days each and every time I have needed help. We are so looking forward to enjoying our two overnights later on this year - thank you once again.

February 27, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Heli for this lovely review and we're so glad Shaun and the team could help you. Have a lovely break away.

Rated 5 out of 5 stars

Lizzie was extremely friendly and quick…

Lizzie was extremely friendly and quick to respond via a Instagram chat. She resolved my issue swiftly. Best customer services I have received in a long time. Thank you

February 27, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Jo for taking the time to leave us this great review.

Rated 5 out of 5 stars

Excellent customer service!

I bought one of their experiences for a birthday celebration but had to cancel it as we didn't manage to contact the experience-provider (not Wonder Days) in time. I sent an email to request support on a refund and received a response almost immediately from Lizzie M, who was incredibly empathetic and liaised a refund with no complications, very clear communication, and promptly - shout out to them!

February 27, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Valentina for this review and we're so glad Lizzie could help.

Rated 5 out of 5 stars

Helpful.

Made a purchase for a voucher for my partner. I'm not the best with technology so made two errors.
Spoke with a lady called Lizzie. She was so lovely, helpful and kind. We fixed my issues and she helped me understand how I can redeem them.
Thanks Lizzie

February 23, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're glad Lizzie could help you and thank you for leaving us this great review.

Rated 5 out of 5 stars

Nat really went above and beyond…

Nat really went above and beyond ensuring that they got my correct address for my son’s birthday experience voucher , and sending it express delivery so we got it in time for his special day. These thoughtful touches make a real difference in the customer experience and I would certainly book with Wonder days again because of it! Thank you Nat.

February 23, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Claire for highlighting how hard our customer service team work and we hope your son had a lovely birthday.

Rated 5 out of 5 stars

Great customer service

I made a bit of a mistake when ordering online and gave the team a call. I spoke to Lizzie who was just so friendly and super helpful. Great experience and would certainly use them again.

February 13, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you and glad the team could help.

Rated 1 out of 5 stars

There is no option to check…

There is no option to check availability before redeeming the voucher, the dates I needed were not available for the days I am in England & wonderDays are refusing to refund.

February 16, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We’re really sorry to hear you’ve been disappointed with your experience.

As an experience gift provider, our vouchers are valid for a set period and booking is always subject to availability with the venue or supplier. Availability can vary depending on location, season and demand, which is why specific dates aren’t guaranteed prior to redemption.

We completely understand how frustrating it can be if your preferred dates aren’t available, particularly when travel plans are involved. While our vouchers are non refundable in line with our terms and conditions, we’re always happy to help explore alternative dates, locations or experiences where possible.

Please do get back in touch with our customer support team directly so we can look into your booking in more detail and see what options may be available to you.

Rated 5 out of 5 stars

Lizzi and Nate have made my experience…

Lizzi and Nate have made my experience a 5 star+ experience. They have been friendly, professional, compassionate, empathetic, and really clear in their communication and it is a joy to behold, thank you so much both really appreciate it x

February 16, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for taking the time to leave this review and we're so glad Lizzie and Nat could help you.

Rated 5 out of 5 stars

Blacksmithing in Chichester.

Blacksmithing in Chichester.

I have just spent a day at the Black Kettle Workshop with Dan. It was a brilliant experience, I enjoyed every moment. Dan is an Skillful blacksmith. I had no real experience of blacksmithing, but with Dans patient and knowledgeable turtoring I learned about an ancient craft and its history. It was a one to one teaching of the processes and I have to say I was pleased with what I was able to create in metal to take away with me, I surprised myself, but that was all down to Dans approach in teaching. I can not recommend this experience enough. It was great being in a working forge, it's a hands on metal day. I came away with a new poker for my fire.

February 10, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

It's so great to read lovely reviews of the experiences we offer so thank you for highflying how much fun you had.

Rated 5 out of 5 stars

Lizzie M has helped me massively today

Lizzie M has helped me massively today, to sort my vouchers out, im not very technical minded with things, so this has been a massive weight lifted off my shoulders, thank you so much Lizzie.

February 13, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Lady M for leaving this review and we're glad Lizzie could help.

Rated 5 out of 5 stars

Vouchers

Was very easy to get through and spoke to Lizzie she was amazing and sorted my query very quickly. Highly recommend WonderDays

February 13, 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Chez for taking the time to leave this review.

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