Woodberg Reviews 

762
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the incredible selection of hard to find niche fragrances and the very helpful trial sample options available on the official website. Shoppers are especially delighted by the cute handwritten notes, colorful stickers, and extra complimentary items thoughtfully included inside every secure parcel. People frequently mention the fast shipping times, noting how wonderful the overall customer service is and how exceptionally smooth the ordering process feels. Some reviewers were not happy with occasional shipping delays and frustrating delivery problems experienced with external courier services during their daily transit.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic selection of... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing satisfaction with fast international... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the secure, beautifully... See more

Service

Clients share satisfaction on service, frequently praising quick shipping and a personal approach. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered some ultra niche perfume samples from Woodberg some weeks ago. Fast shipping, the packaging was good and the bottles neatly labeled. Although a bit pricey compared to other sellers, I would... See more

Company replied

Rated 5 out of 5 stars

Super reliable meets whismy. I have ordered many, many times, and I have never been disappointed. I love that they carry Salt & Stone (LA based company) which has been impossible to find in Germany... See more

Company replied

Rated 5 out of 5 stars

i've ordered from them a couple of times and they're just the best. have a lot of perfumes, some american brands that are hard to find in europe. samples are cheap and come in cute little labelled bot... See more

Company replied

Rated 5 out of 5 stars

The delivery was fast, no issues with sending at all. arrived very cute gifts, blotters, and 2 amazing samples ( one was vanilla haze that I wanted to try for a long time, and a woodberg special whic... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Besondere Nischenparfums für alle Menschen. Wir gehen in der ganzen Welt auf die Suche nach Parfums, die nicht nur olfaktorisch alles abliefern, sondern auch zum Zeitgeist passen und Werte vertreten, die wir teilen können. Wir sind ein junges Team und sind mit Onlineshops aufgewachsen und haben uns hier und da schon aufgeregt oder Ideen und Ansichten gehabt, wie es zu sein hat - mit unserem Shop möchten wir für gute Erfahrungen sorgen :)


Contact info

4.8

Excellent

TrustScore 5 out of 5

762 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(762)

171 reviews in the last 12 months

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Rated 2 out of 5 stars

Sucks.

Sucks.
Probably great, if you have unlimited expendable income, can visit the store and love Freud, but overall, shipping is slow, repeated orders of the same sample are replaced with something akin to feline urine and the filter system to search for specific scents is totally random, looking for something primarily green and woody resulted in samples that primarily smell floral and sweet or like unlit cigars, with maybe some hints of cedar or sandal.
Then you also get postcards with dumb comments with every order, you can't really use them for anything because of the scribbles, so they go straight in the paper trash, but the packaging is "sustainability conscious".

July 4, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Hallo lieber Arne, vielen Dank für deine ehrliche Bewertung! Wir nehmen uns Kritik sehr zu Herzen und versuchen uns dahingehend zu verbessern. Wir geben uns Mühe Probenbestellungen so schnell wie möglich zu verschicken. Leider hat es bei Deinen beiden letzten Bestellungen nicht geklappt, die Proben direkt am Folgewerktag zu verschicken. Wir denken dennoch, dass wir für die per Hand abgefüllten Proben im Vergleich zu unserer Konkurrenz, die teilweise 6-10 Tage braucht, relativ schnell sind. Auf jeden Fall ist unser Ziel Probenbestellungen auch am Folgewerktag zu verschicken. Auch an unserem Filtersystem arbeiten wir an Verbesserungen. In ca. 1-3 Monaten sollte es hier nochmal eine deutliche Verbesserung geben. Ansonsten kannst du uns, wie Du es in der Vergangenheit gemacht hast, gerne per E-Mail oder Telefon kontaktieren und wir geben unser Bestes, um passende Düfte für Dich zu finden. Du kannst uns bei Deiner nächsten Bestellung gerne einen kurzen Kommentar schreiben, dann wissen wir Bescheid und legen Dir keine Grußkarte mit ins Paket. Wir würden uns natürlich freuen, wenn Du nochmal eine Chance gibst. Vielen Dank und liebe Grüße!

Rated 5 out of 5 stars

Great fragrances

Great fragrances, fast shipping, excellent support, and always a little surprise!

June 30, 2023
Unprompted review
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Reply from Woodberg

Hi Ariana, thanks for your great review ☀️

Rated 5 out of 5 stars

Great selection

Great selection, i used 3 out of 6 (including the extra one) fragrances a lot and one of them every so often, would definitely recommend.

October 26, 2023
Unprompted review
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Reply from Woodberg

Great to hear, that you were so happy with your selected scents 🌸 Thanks for your review!

Rated 5 out of 5 stars

Fast and fair prices!

It was very fast and prices are more than fair! Great experience

May 24, 2024
Unprompted review
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Reply from Woodberg

Hi Mariana, thanks for your nice review ☀️🌻

Rated 5 out of 5 stars

Fast dilivery

Fast dilivery, very carefully and individually packed. Nice communication via added postcard - simply great!

June 8, 2024
Unprompted review
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Reply from Woodberg

Hi Arne, thanks for taking the time to write such a positive review ☀️

Rated 5 out of 5 stars

Awesome shop

Quick delivery, customer service always answers fast. Broken charge got resent quick!

May 15, 2024
Unprompted review
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Reply from Woodberg

Thanks for this super positive review 💛 We are happy to be here for you 🙂

Rated 5 out of 5 stars

Lovely shop with vegan beauty

My favorite beauty shop in Darmstadt to buy cruelty free & vegan make-up, parfum and cosmetic products!

May 1, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Hi Carina, we are super happy to be here for you ☺️💛
Thanks for your 5-star review!

Rated 5 out of 5 stars

We have been customers with Woodberg…

We have been customers with Woodberg for over a year now and we absolutely love it. The fragrances are unique and special and you won’t find them in your everyday store around the corner. Customer service is great and with the little note and extra testers in the package they really know how create a customer relationship. In short….wanna feels special…buy a fragrance from Woodberg.

May 4, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Hi Philipp...ahhh...this makes us so happy!! Thanks for taking the time to write such a beautiful and detailed review 💙
We are looking forward to have you with us again soon ☺️

Rated 5 out of 5 stars

Highly recommended

I was nervous purchasing from an overseas store I hadn’t heard of, given the higher (but extremely reasonable) shipping costs, but the entire transaction was wonderful. My fragrance was authentic and shipped incredibly quickly, the free samples seemed thoughtfully curated, and the packing was top notch. So happy and grateful for the excellent service! Thank you, and looking forward to shopping with you again!

May 22, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Thanks for taking the time to write such a beautiful and positive review 😊
We are super happy, that everything arrived well and on time and that the free samples were just the right ones for your liking.
Looking forward to have you with us again soon ☀️

Rated 5 out of 5 stars

Fast and secure delivery with a personal note

My order was delivered quickly, everything was securely packaged and arrived intact. In addition to my order, the package contained a card with a personal note and a free fragrance sample. I am completely satisfied!

April 20, 2024
Unprompted review
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Reply from Woodberg

Hi Josse, thanks for this super positiv review 🥰

Rated 5 out of 5 stars

Fast delivery

Fast delivery, Personal Note and amazing scents

April 25, 2024
Unprompted review
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Reply from Woodberg

Thank you Nine :)

Rated 5 out of 5 stars

Always the best experience!

Always the best experience with Woodberg! Great perfumes and products as always! Very helpful and caring staff ! Always a pleasure to shop at Woodberg!

May 1, 2024
Unprompted review
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Reply from Woodberg

Danke liebe Vera! Wir freuen uns auch, Dich immer wieder bei uns zu haben 🌸

Rated 5 out of 5 stars

Shipping was very fast

Shipping was very fast. The packaging + personal note + gift, very sweet.
Will order again for sure

April 5, 2024
Unprompted review
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Reply from Woodberg

Hi Pia - thanks a lot for your review :)

Rated 5 out of 5 stars

The service

The service, the very nice packaging with a handwritten note, the very good quality of the product - Great experience, I highly recommend!

April 8, 2024
Unprompted review
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Reply from Woodberg

Hi Petra, thanks for such a nice and positiv review on a Monday morning 💛🌻

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
I recently made an order to the UK and had problems with the delivery service, the team at woodberg sorted it out promptly and cheerfully. I even got some lovely freebies!
I highly recommend ordering from here and will be back because the selection they stock is amazing and so hard to find in the UK.

April 24, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Hi Justine, Thanks so much for your review! We are very sorry, that we had some issues with the delivery service and your order. We are glad everything worked in the end :)

Rated 5 out of 5 stars

good online store

Good products, quick delivery and a little tester of a fitting product :)

April 15, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Thanks for your very positive review ☺️ 🌼

Rated 5 out of 5 stars

Incredible Selection

I loved being able to try out some new perfumes at such a good price and the selection is just incredible! It’s a very personal experience and the customer service is just great. The perfume sample picked out for me is definitely getting bought full size next time.

February 15, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

Hi Lena, thanks for such a wonderful review 🥰
We are looking forward to have you back soon!

Rated 5 out of 5 stars

What a great shop

What a great shop: super selection of products, including rare niche brands with great impact like Merme, wonderful fragrances like D.S. & Durga and such a great service team!
I could shop here every day..
Thank you!

April 15, 2024
Unprompted review
Woodberg logo

Reply from Woodberg

So eine schöne Bewertung!
Ganz lieben Dank Heike 💛🌼 Wir freuen uns, Dich bald wieder bei uns zu haben.

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