Woodie's Reviews 

Terrible online ordering experience. I Ordered a large amount of soil/compost. A small amount was refunded due to low stock which is fine, but the rest was taking ages. After 10 days I emailed for an update and the next day a delivery arrived. The driver was woefully unequipped to deliver large orders - he didn't have a dolly so I had to help carry bags from the van and I had to lend him scissors to get the plastic wrapping off the pallet. I soon realised that the order was incomplete, only about half of what I ordered. I emailed Woodies to see where it was and they said they would look into it and I didn't hear back so I emailed them to just cancel and refund the remainder. Still no response. The delivery charge for this was €50 which is so expensive for such poor service.

Advertise goods with a delivery price. I was buying in Wexford, and was told that the €15 only applied to online sales and that their own local delivery could cost €80. I ordered online, where a 5-day delivery was advertised. 5 days later, no sign of it, no contact. Phoned them. Couldn’t put me through to customer services (which is basically a lie) so took my details and order number. Still no contact. No wonder they don’t reply here. Expensive and not backed up by professionalism. Forget them. Order elsewhere.

Woodies refused to blow up balloons as it was too close to closing time when it was more than 30 minutes before closing.

What used to be a great company has really gone downhill. Won’t be frequenting any of their shops again

Ordered 2 of the same item.

Received only one in the delivery, tried to contact customer support (no phone support )and after 4 days still no response, rang the local store and was told there is nothing they can do, only a refund.
Do not buy from woodies online

Ordered some chairs and the delivery time was 1 to 3 working days. 5 days later and still not arrived. Emailed customer service and they took 3 days to reply despite saying they would within 24 hours

Wish I had looked here before doing an online order. It's been over a month since I received my online order with one item missing. I have now 3 seperate times asked for a refund and I'm getting absolutely nowhere. Rang the local store-go online. You go online and the AI bot won't bring you to a human agent. You fill out the online form only to wait days for a response or you just don't get one. Abysmal! The customer service is honestly the worst I've had to deal with and it's such a pity as I always want to support local but I'll never spend money with them again.

I wanted to return an online purchase as it arrived late. On purchasing the item I joined the woodies community and availed of the 10% discount. I spent 35 minutes in woodies in limerick trying to get a refund. As the amount I paid did not match the value of the item the system wouldn’t refund me. I left the store without the refund and spent the rest of the day & next day trying to get through to customer service. When I did no one came back to me. Eventually some one did yesterday & said the refund would be initiated &
Item collected from my house. As of yet I have still not received the refund & have to take the matter to the CPCC. Do not join the woodies community if you purchase online!

5 Stars 🌟 + to TOMMY, TRALEE store. Tommy went out of his way to help me instore today. He is a gentleman, & the most helpful & kindest member of staff. He is a wonderful asset to Woodies as he has exceptional customer service skills. Thank you Tommy ⭐.

In Woodies Tallaght today, for plants and large outdoor pots.Glenn helped me choose pots, measured them and brought everything to the car .Jonathan was consulted as well.Omg they were brilliant.10/10.I go to Woodies a lot.Always pleasant staff who go out of their way to help .Thanks a mill.

Why do they bother with online ordering....on several occasions I ordered and paid for something from the website only to get a message maybe the next day saying that the item is unavailable....
I'm used to the Bray store...I don't bother checking if they have something I need because chances are they don't have it online..but they probably do have it....case in point, patio sand"none in Bray" but half a pallet in the store...
I picked up some timber last week that wasn't even listed...just vastly overpriced Cheshire moulding stuff...
Very poor...

Ordered a garden furniture set online for delivery.. Waited 5 days still no emails to say on its way I called them the girl said she would email me I asked why couldn't she just tell me she said so they can track everything. So I get an email saying there is a backlog an it won't be here for the bh weekend.. I called back an it goes to vm an u can't even leave a vm.. Horrendous Cs an the way they are dealing with issues is just wrong on so many levels.. You can't even talk to someone... Never order online with his shambles..

Woodies Tallaght -Niall
Ordered patio set from Woodies Tallaght and delivery guy was a no show. Niall from Woodies rang me to apologise and offered to drop the set into me on his way home at 9..30pm, having just finished a sixteen hour day.
There were four large boxes, a parasol and a table, all of which he u loaded and brought in to where I wanted them.
I was truly grateful for all the trouble he went to and will definitely be shopping in Woodies Tallaagain.

I purchased a machine online and they sent me a faulty machine. I asked a replacement they said someone will contact me but no one did. I asked for return and refund because I was within 30 days but since my emails are being ignored despite several reminders for weeks.

We bought one of their Tallboy Cabinets and apart from being nearly impossible to put together it also is the most flimsy and useless piece of furniture.
If Woodies had any confidence in their furniture they would sell them in one piece.
Don't buy that stuff. Go to IKEA instead.

I bought a prosafe lawn mower from woodies 2.5 years ago, it was out of warranty. I had over thightned the blade on mower, it was ripped off the mower when i used it. brought it to other repair firms they wouldnt look at it as could not get parts for pro-safe. i was expecting it to be scrapped cost €500 but brought it back to woodies, they were very helpfull, took it in, got a price for repair €100. took a few weeks but at this time of year all repair places are busy. only quibble was they never phoned me back to say it was ready, phoning the cork store- calls were never answered but I got through by connecting to the kitchen department. overall the girl i dealth with was great and delighted not to have to chuck an expensive mower due to my own mistake !!!

Terrible customer service!! Placed online order for over €900 two weeks ago for list of items and still waiting an update after 5 emails and also requested a phone call which was never received. Refunded the lawnmower a week after I ordered through a email but still decided to send out the engine oil I ordered, not sure what they expect me to do with oil and no lawnmower. Have received no communication or updates on the balance of my order. Will never shop there again and need to sort out their customer support team

Great service in Woodies Castlebar, compliments to Ross and David who loaded the car and made sure all was in order.
Credit to the them

Ordered plants on the 5th May with a 3-5 day delivery. 7 days later, on the 12th of May, got an email saying due to no stock the order won't be fulfilled.

First of all, that email should be sent out same day or next day of the order, not 7 days later. They were a birthday present, and by that time I got that email for no stock I didn't have any time left to make a new purchase.

I explained the situation and all they did was apologize (but in a weird passive aggressive stance?) and offered nothing to help the situation. Customer service had a few misspellings in their message.

I got some garden stuff. Everybody was helpful, Denise, checkout
And Ben helped me carry a heavy bag. He was so nice and helpful

I went to Woodies in Cavan to return a small tin of paint & to purchase two more tins of paint. The staff member didnt know how to do the transaction. After making the mistake of over charging me he got his colleague to deal with me. I found this person to be very impatient & not very customer friendly. When he eventually got it sorted I was looking at my receipt to make sure all was in order he pushed my purchases to one side & dismissed me telling me that he neede to serve the next customer in a very rude manner after taking at least twenty minutes ti sort my problem & Im not even sure that it was done correctly. I look forward to hearing your response & seeing your prompt resolution to this matter. Thanking you in anticpation. Yours Sincerely. A B