I accidentally ordered my toddler play structure to my old address. I followed up with a quick email - Rennie and the team at Wood Wood Toys were quick to rectify the situation, despite it being my... See more
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As always, excellent service from Wood Wood Toys. Super responsive and accommodating to my request and friendly. They carry high quality toys and other items. I’ll continue to shop this store and reco... See more
Excellent quality product shipped and delivered very fast. My granddaughter is going to love this Pickler triangle toy! Thanks
The wobble/balance board is very sturdy and beautiful looking. My 3 year old grandson got on it immediately after opening. I can see it will give him good practice in developing his balance and crea... See more
Company details
- #1 of 2 best companies in Children's Toys Store
Written by the company
Wood Wood Toys is Canada's favourite wooden toy store. Family owned since 2017, we create and carry the best wood and educational kid-powered toys from Canada and around the world. We are Canada's eco-friendly, budget-friendly wooden toy store. We've hand-picked the best wooden and open-ended toys from around the world, including major brands like Grimm's, Grapat and Gluckskafer. We have Canada's biggest selection of Candylab cars and trucks, and we are the only place you will find exclusive collections from Avdar, Brin d'Ours and more! Why Wood Wood Toys? Real toys, real people We are a family-owned store, supporting independent family-run toy manufacturers from around the world. 5 Star Service We pick and pack every order with care. Your experience is what sets us apart. See our hundreds of five star reviews! Toys for good Your order is carbon neutral: we invest in carbon credits and carbon capture to offset shipping emissions.
Contact info
360 Bleecker Ave, Rear Building (Garage), K8N3V5, Belleville, Canada
- info@woodwoodtoys.ca
- www.woodwoodtoys.ca
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
October 5, 2023
The colours of the Lara block set are…
The colours of the Lara block set are absolutely stunning. It looks even better in person. I'm so happy with my first purchase and would certainly order again after receiving this.
October 10, 2023
Reply from Wood Wood Toys
Hi Jesica!
Thank you so much for the feedback. The Lara set is truly a stunner, you are absolutely right about that. We are so happy to hear that you love it, please come back any time. Happy building!
Great Service
There is never an issue with the resources we order and they arrive really quick even though we live across Canada. The one drawback is that many toys seem to be out of stock too soon.
September 25, 2023
Reply from Wood Wood Toys
Hi Vicki! Thank you so much for taking a moment to share your review. We're happy to hear that you and the kids love what you've received from us. We agree, some of our most popular items sell out very quickly -- it can be a challenge to keep some of the most in-demand products in stock, especially the items that are handmade or produced in small quantities. If you have your eye on anything in particular, please send us an email and we'll be happy to arrange delivery ahead of your purchase. Thanks again!
Always high quality
Always high quality, fast shipping and personalized. A true family business that cares about its products. We love that they have a wide selection from the brands they carry.
September 20, 2023
Great!
Fast shipping and great product! Kids are loving the swing, ladder and rings.
September 23, 2023
I had question regarding ordering from…
I had question regarding ordering from the preview. Received an immediate reply for resolution.
Delivered within specified time.
Thoughtful toys speaking to imagination, beautifully crafted, and mindful of the planet.
Thank you Wood Wood.
September 27, 2023
Our first time buying from wood wood…
Our first time buying from wood wood toys. Every item was exquisite, packaged nicely and with a handwritten note greeting us when we opened our parcel. It was like Xmas for me hahaha. We will for sure shop again.
September 19, 2023
Reply from Wood Wood Toys
Hi Trista! Thank you for sharing your review. We love knowing that you're just as happy to open our packages as we are to pack them! Thank you for being a customer, we hope you're enjoying those toys every single day.
Second childhood
I appreciated the personal note included in my parcel, and its timely delivery.
Whilst initially intending to pass these adorable little vehicles on to my grandchildren, I’m keeping a few placed about my home, adding a little whimsy, and complimenting the mid century decor!
One’s never too old for a smile, and a wheel around the coffee table! (And the kids can take them for a spin when they visit!)
September 12, 2023
Reply from Wood Wood Toys
Hi Bronwyn,
Thank you for taking a moment out of your day to share your review. We love getting five star reviews from our five star customers. Come back any time for more décor -- ahem, I mean "toys"!
Good experience
Very fast shipping, product was well packaged. Will purchase from this vendor again.
September 18, 2023
Beautiful selection of toys
Beautiful selection of toys, fast delivery and good prices
September 5, 2023
Wonderful collection, responsive people
Responsive people and absolutely enchanting wood toys. Guilty confession: I bought some for my grandchildren, and...some for me. (AND I don't even regret it.)
September 1, 2023
Reply from Wood Wood Toys
Thank you so much! We know that a lot of our toys end up in the hands of parents and grandparents, and that's okay with us. Who are we to judge, we play with toys all day!
Excellent selection and quicker than…
Excellent selection and quicker than expected delivery! I would order more often if the amount you have to spend to get free delivery was less.
August 22, 2023
Reply from Wood Wood Toys
Hello Heather and family! Thank you so much, we're happy to have you as a customer and we are delighted to hear how happy you are. We agree, paying for shipping is never fun -- keep an eye on your inbox for sales and promotions, sometimes we send our subscribers extra discounts to help bring that free shipping threshold down!
Very expensive product and very small
Very expensive product. Did not realize that the item I ordered was so small for what it cost me. I spent 80.00 including the shipping for these little wooden toy people and vehicles. I almost died when I saw what I received. Very disappointed.
August 13, 2023
Reply from Wood Wood Toys
Thank you for the review, Mama! We are sorry that you weren't completely satisfied with your purchase. Please reach out directly to us at info@woodwoodtoys.ca and we'll try to find a way to make it up to you. You can also send the vehicle set back to us for a refund, please see our refund page here: https://woodwoodtoys.ca/policies/refund-policy
We hate to hear that anyone is disappointed with our selection, so we hope that we can turn your experience around!
I have purchased toys from Wood Wood…
I have purchased toys from Wood Wood Toys a handful of times and have always had a wonderful experience. I love their website live chat feature and have been able to get answers quickly this way. I recently put in a custom order and Wood Wood Toys went above and beyond to accommodate me. I highly recommend shopping at this sweet little store!
August 4, 2023
Reply from Wood Wood Toys
Thank you for your heartfelt support and trust in Wood Wood Toys! 🌟 We're absolutely thrilled that you've had consistently wonderful experiences with us. Our team is dedicated to providing top-notch service, and we're glad the live chat feature has been helpful. It's fantastic to hear that we could meet your needs with the custom order – we believe in going the extra mile. Your recommendation means the world to us. Looking forward to serving you and bringing joy to your toy shopping in the future! 🛒🎁
Reply from Wood Wood Toys
Thanks a bunch! 🌟 We're thrilled you're loving our quality and service. Looking forward to serving you more in the future! 🛍️😊
Bought it as a gift thus didn’t…
Bought it as a gift thus didn’t actually see the product. But the communication and customer service was quick and helpful.
Delivered on time.
August 3, 2023
Reply from Wood Wood Toys
Thank you for your thoughtful feedback! 🎁 We're glad to know that our communication and customer service left a positive impression on you. It's wonderful to hear that the gift was delivered on time. If you ever need assistance again, don't hesitate to reach out. Wishing you and the recipient all the best! 🎉🌟
Great selection of toys and wonderful…
Great selection of toys and wonderful customer service!
August 9, 2023
Reply from Wood Wood Toys
Thank you so much for your kind words! 😊 We're delighted that you enjoyed our diverse toy collection and experienced top-notch customer service. Your support means the world to us. Have a fantastic time with your toys, and we look forward to serving you again soon! 🎉🛒
Reply from Wood Wood Toys
Thanks, Jonathan. Shop again any time!
Super fast shipping and good selection.
Super fast shipping and everything came in great shape! Will definitely be ordering again, such great selection too!
July 22, 2023
Reply from Wood Wood Toys
Thank you for your fantastic review! 🚀 We're thrilled to hear that you loved our speedy shipping and found everything in perfect condition. We can't wait to have you back for more!
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