Woonsquare - AlkmaarReviews 

I'm truly sorry to have to write this review, as I really wanted to have a positive experience.

On March 21, 2026, we purchased a sofa and were told delivery would take 8–12 weeks, with reassurance that it would usually arrive closer to 8 weeks. Unfortunately, as of June 13, 2026, the full 12-week period has passed and we still have no sign of our order.

Whenever we call for an update, we either can't reach anyone, or we're simply told "we don't have any information." At the 12-week mark, we were promised that someone would check with the relevant department and get back to us — but sadly, no one ever did. Each time we follow up, we're left with the same answer.

We're now approaching 15 weeks with no sofa and no clear information, and to make things harder, we're about to leave for an extended holiday. As a customer, it's genuinely disheartening to feel this uninformed and overlooked after such a long wait.

I really hoped things would turn out differently, and it saddens me to say that this experience has left me unable to recommend this company.

reply > I do not see any private message from you. I would not like to give me home address in a public website. Order number > 10300610

Ottimo servizio offerto da Chantal e Sharif, grazie mille!!!

Great service from Chantal and Sharif, thank you so much!!!

Shad is very good man he help me a lot off i do recmomed

We got a couch that cost 2600€ and the quality is less that 1000. In the beginning they didn't sent the right supports for the couch and they arranged someone to come and fix it. When this guy came after 2 months he brought the wrong size supports as well and instead of fixing something he even cut the pillow that he tried to fix, a pillow that got flattened after 2 weeks of use of the couch. We contacted with them again they made an appointment after a month with an other service mechanic who never showed up .. Long story sort we have the couch for 4 months now and our problems have still not been solved and they don't try to help us correctly at all. All they say they can do is "to send a service mechanic".. Never again.

Nice couches, nice service, thank you Shad

Sharif
Really find him good sales man. Questions are perfectly answered
Very much satisfied 😌

I buy from woonsqaure with best salesman sharif by amazing service woth beautiful smiling

Terrible. Bought an extremely cute sofa for our new house, paid 250 EUR deposit and the total of 1000 EUR, quite some money. This was in the mid July. It is September now and when calling for an update we are told off that it will be delivered maybe November. We were promised 3 months at maximum which is already quite some time. They do not live up to their own promises. Do not recommend.

All the employees were very friendly and helpful. The furniture was two days later in our house.
Thank you again!