I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more
Company replied
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Review summary
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Reviews shaping this summary
I don't like the timing for the package to arrive, it's too long to wait.
Company replied
Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more
Company replied
First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more
Company details
Written by the company
Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com
Contact info
3.9
Great
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JULIE WAS OUTSTANDING TO WORK WITH…
JULIE WAS OUTSTANDING TO WORK WITH THANK YOU SO MUCH FOR DELIVERING MY ITEMS ON TIME AND EXACTLY WHAT I REQUESTED. THE ADDITIONAL ITEM WAS RIGHT ON TIME I HAVE NOTHING BUT PRAISE AND WILL RECOMMEND YOUR COMPANY WITH A 5 STAR RATING
THANK YOU
DON/GABY JONES
May 11, 2023
Unprompted review
Reply from Woopcase
Dear Donald,
Thank you for taking the time to give us a positive review on Trustpilot. We are glad to hear that you had a great experience with our company and that you are satisfied with our products/services.
Our team works hard to provide quality products/services and exceptional customer service, so it's always gratifying to hear that our efforts have paid off.
We really appreciate your comment and hope we have the pleasure of serving you again in the future. If you need help or have any questions, please don't hesitate to contact us.
Best regards,
Jade @Woopcase
woopcase company lying to us.I ordered cover and other things for…
I ordered cover and other things for iPhone 14 pro already 1 month left nobody contact me but my order was approved from company..
I sent already them message nobody answered why like this?
March 7, 2023
Unprompted review
Reply from Woopcase
Hello,
You sent an e-mail to our customer service 6 hours ago, replies are in 24h to 48h, it's normal you still haven't got an answer. I am looking into your order and I will be contacting you via e-mail to resolve this issue.
Thank you very much.
Fake pictures on their website.
Fake pictures on their website.
They show you a cover and send you a totally different one ?
I ordered an Aesthetic heart Cover for an iPhone 7. Slim transparent sides and a rounded hole for the camera.
The cover they’d send got huge black ribbed sides and a squared hole for the camera.
You don’t get what you buy here on woopcase.com.
254650v3ac
March 22, 2023
Unprompted review
Reply from Woopcase
Dear Simon,
Thank you for sharing your feedback with us. We're sorry to hear that you're not satisfied with the product you purchased from us. We strive to provide high-quality products that meet our customers' expectations, and we apologize that we fell short in this instance.
We understand that you've been in contact with our customer service team and that they have already offered you the option to return the product for a refund. We hope that this solution has been helpful to you, and we encourage you to take advantage of this option if you haven't already.
Best regards,
Jade @Woopcase
Reply from Woopcase
Dear Babi,
Thank you for sharing your feedback with us. We apologize that the delivery of your order took longer than expected. We do our best to meet the stated delivery times, but there may be exceptional circumstances that cause delays.
We appreciate your patience and understanding, and we're glad to hear that you have received your order. If you have any further comments or concerns, please don't hesitate to contact us. We would be happy to assist you.
Best regards,
Jade @Woopcase
Best case ever top quality and…
Best case ever top quality and delivered on time.nice communication with the team👍
December 28, 2022
Unprompted review
Reply from Woopcase
Hello,
Thank you very much for your comment ! We are so happy you are satisfied with our products ❤️
See you soon!
Finally received my case !!!
Finally received my case, good quality and it's been 2 weeks I'm using it, nothing to complain of for the moment.
Good follow-up from the support team as there was a long delay to ship it to my place, but I ended up receiving it and in good conditions.
Thanks!
January 25, 2023
Unprompted review
Reply from Woopcase
Hello,
Thank you very much for your comment ! We are so happy you are satisfied with our products ❤️
See you soon!
Fantastic
I was abit worried with the mixed reviews but can't fault. Was easy to order, case arrived 10 days from order to UK. Case was perfect, picture as wanted, fitted phone perfectly no obstruction on camera etc. Would definitely use again.
January 25, 2023
Unprompted review
Reply from Woopcase
Hello Becky,
Thank you very much for your comment ! We are so happy you are satisfied with our products ❤️
See you soon!
My phone case came out so clear and the…
My phone case came out so clear and the picture was spot on more bright and vibrant then I could of imagined definitely a satisfied customer, will shop again !
January 9, 2023
Unprompted review
Reply from Woopcase
Hello Katy,
Thank you very much for your comment ! We are so happy you are satisfied with our products ❤️
See you soon!
The case is very good
The case is very good. The back feels like very high quality and is also very strong. Definetly recommend.
The only thing is to remember before ordering your case is that
You cant exactly track your case.
November 27, 2022
Unprompted review
Great Quality 👍
There was a delay to Delivery however when the phone cases eventually arrived, I was extremely happy with the order.
Great Quality!
Will definitely order again!
December 31, 2022
Unprompted review
Reply from Woopcase
Hello Tee,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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Bonjour Tee,
Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.
L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.
Woopcase is reliable
My experience with Woopcase was very positive. i had some issues with my first order, but the team at Woopcase helped me out with these issues wonderfully. The phone case arrived as described given the current postal strikes in the UK.
I would definitely order from Woopcase again as the quality of the phone case is very good and came exactly as described. 10/10
December 29, 2022
Unprompted review
Reply from Woopcase
Hello Emma,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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Bonjour Emma,
Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.
L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.
Customisation looks beautiful
Phone cover fits like a glove. I've dropped the phone several times and it's been thrown in amongst keys in my handbags, it hasn't a scratch on it after a few months. I really love the image on the customized screen too. There's a slight shimmer to it which makes it even prettier. I love this company. I trust them and recommend them to my friends.
December 26, 2022
Unprompted review
Reply from Woopcase
Hello Ciara,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
-
Bonjour Ciara,
Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.
L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.
The product is true to what I ordered…
The product is true to what I ordered, quality is good and I received it on time. Too bad we can't track the order once shipped.
December 18, 2022
Unprompted review
Reply from Woopcase
Hello Lucile,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
-
Bonjour Lucile,
Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.
L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.
Good quality of customized cover
I’ve ordered a customized cover for iPhone. I was really surprised about the good quality of the product!
The company said it would arrive in 10 days and it did.
So I’m happy🎉
December 7, 2022
Unprompted review
Reply from Woopcase
Hello Malene,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
-
Bonjour Malene,
Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.
L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.
Very good photo and case
Very good photo and case. I will buy again now that I know how to turn the photo at long or short to fit into backdrop. Thank you Woopcase.com
November 17, 2022
Unprompted review
Reply from Woopcase
Hello Keith,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Order was more good then expected
November 4, 2022
Unprompted review
Reply from Woopcase
Hello Vishal,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Phenomenal customer service and products
Great experience ! Amazing customer service, they reply really fast and are always here to help. My case is phenomenal, i couldn't have asked for a better one. I recommend greatly !!
October 5, 2022
Unprompted review
Reply from Woopcase
Hello Cléophé,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Great customer service
Phone case arrived looked great, but didn't fit the phone. After a slight confusion the lovely Julie in customer service helped me out. With a replacement..thank you so much...
October 4, 2022
Unprompted review
Reply from Woopcase
Hello Elaine,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Special case!
A few months ago I ordered a case from woopcase and the result was fantastic. I wanted a special case, so I needed to be able to customize it in detail, and so it was! I am delighted and recommend it.
January 27, 2022
Unprompted review
Reply from Woopcase
Hello Adriàn,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
100% protection
I was looking for the nice personalised phone case on the Internet when I spotted Woopcase site. They looked nice so I ordered one. Didn't think much of it but when it came I was honestly surprised. It wasn't just looking good, made exactly how I wanted, but the quality of the case I can guarantee you it's awesome.. My phone fell down from the first floor and guys, nothing happened. I'm surprised with everything about this case. Strongly recommended.
September 29, 2022
Unprompted review
Reply from Woopcase
Hello Ane
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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