I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more
So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more
Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more
Company details
- Men's Clothing Store
- Bags and Luggage Store
- Clothing Store
- Shoe Store
- Skateboard Shop
- Women's Clothing Store
Written by the company
Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.
Contact info
44 Market St, LA12 7LS, Ulverston , United Kingdom
- help@workingclassheroes.co.uk
- www.workingclassheroes.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and great quality…
Quick delivery and great quality products at good prices!
January 16, 2026
Unprompted review
Order came straight away
January 8, 2026
Unprompted review
My order failed to arrive now I have to…
My order failed to arrive now I have to wait for the delivery company to return the item that they couldn’t deliver to be refunded. Their customer team are adamant they are just following the letter of law…not great customer experience.
January 5, 2026
Unprompted review
Item came really quickly and well…
Item came really quickly and well packaged
January 5, 2026
Unprompted review
Incorrect size shoes & damaged box
Sent me the wrong size pair of Birkenstocks, the box was heavily damaged, customer services have not updated me to explain when I can expect my correct order to be received?!
WCH - you replied saying to return for a full refund, however no mention of sending me my actual correct item I ordered. I used a discount code on the order so will now lose this if you're expecting me to place a second order for your error?
January 15, 2026
Unprompted review
Reply from Working Class Heroes
Hi Scott, I've looked into this with our customer service team.
We sent you an email on the 12th January to rectify this for you. If you reply to the email, we'd be happy to help more.
WCH
Great product selection
Great product selection, competitive prices, prompt delivery. Repeat customer
January 3, 2026
Unprompted review
Order received swiftly
January 7, 2026
Unprompted review
Excellent service & great product descriptions!
Excellent service & great product descriptions on the website that helped me select products and specific fits that I wanted. It’s meant none of my order had to be returned or exchanged. I’ve used Working Class Heroes before this order and I’ll definitely be back again in the future.
January 14, 2026
Unprompted review
Great company
Great company, good products. Always us the Hero's for my stuff!
January 9, 2026
Unprompted review
Beautiful trainers excellent service
Beautiful trainers excellent service
January 9, 2026
Unprompted review
Great experience will be ordering gain.
January 12, 2026
Unprompted review
Quick delivery
January 5, 2026
Unprompted review
True to size,it arrived in two days as…
True to size,it arrived in two days as ordered, and with the discount it was seventy quid cheeper than anywhere else I had seen it, except for snow and rock where it was ninety quid more than the working class site
January 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.