Cost Plus World Market Reviews 

152
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported major ongoing issues with orders, including severely delayed shipments, items arriving completely damaged, and unexpected extra fees. Consumers often complained about unhelpful customer support teams, long response times, and extreme difficulties when trying to obtain refunds or product replacements. Some people were very satisfied with the helpful staff members and positive in-store experiences. Reviewers appreciated friendly employees who greeted them with warmth and provided exceptional assistance during their shopping trips. Shoppers also mentioned liking the diverse selection of interesting multicultural items and beautiful decorative products available.

What people talk about most

Product

Users describe ambiguous interactions with product offerings, highlighting a wide range of differing... See more

Order

Clients share negative opinions on order due to severe delays and persistent communication issues. Consumers... See more

Customer service

People report negative experiences with customer service, consistently highlighting rude behavior and long... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement in their reviews.... See more

Price

Customers consistently express deep disappointment regarding pricing and excessive fees. Reviewers frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely horrible experience. Purchased a rug twelve days ago and it still has not shipped. I have emailed and called multiple times and cannot get anyone to give me clear information regarding when... See more

Rated 1 out of 5 stars

Checked three (3) times on availability before I ordered - all within 10 minutes. Ordered online for store pickup. Paid. No response from World Market. When I called to check on my order, I was... See more

Rated 1 out of 5 stars

Ordered some British cookies which were delivered today. Found out they all expire in 6 weeks. Pathetic that they feel dumping old stock on someone who was a loyal customer is perfectly acceptable... See more

Rated 3 out of 5 stars

I was in the Napa store to shop, a return and pu an order. It was almost closing time and a few minutes before I headed to the check out (I hate keeping ppl after hours). The lady who proceeded to hel... See more


Company details

  1. Furniture Store
  2. Home Goods Store

Information provided by various external sources

Worldmarket.com offers a great selection of home items; Home Furnishings, Home Décor and Living Room Furniture. Shop now at Worldmarket.com and save.


Contact info

2.0

Poor

TrustScore 2 out of 5

152 reviews

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1-star

No history of asking for reviews

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2.0

All reviews

(152)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. No response to emails or chats, and calling has never been less than a 90 minute wait. When I did finally get someone on the phone, she seemed confused and uncertain and quickly passed the buck to AfterPay. AfterPay customer service was a very short wait, they had all my details up in moments, walked me through the process very professionally, and the only confusion was that refund questions are typically handled directly with the merchant. She also said that it was clear from my order info in their system, World Market was definitely quite short on the amount they reported for the refund- which should have been over $300, but was listed as $0.04. I am currently back on hold with World Market...11 minutes down, at least 90 to go.

May 11, 2020
Unprompted review
Rated 1 out of 5 stars

My order was Placed on April 15th.

My order was Placed on April 15th.. They still have not shipped and no one will answer the phone after hours on hold. Emails never go answered even though they say will be answered in 24-48 hours. I have sent 10. I got the BBB involved to get my money back. Horrible company and even worse customer service. Buyer beware

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

Online shopping made easy. Few companies do it as good as world market. Extremely impressed with both accountability, delivery, and product packaging. In store pickup also works when necessary. Here's to 2020 for Cost PLus

December 31, 2019
Unprompted review
Rated 5 out of 5 stars

Will always go back!

I always find at least one unique and colorful decor item for my home.
Always but the towels and bath rugs, they hold up
Really well wash after wash!!

November 17, 2019
Unprompted review
Rated 4 out of 5 stars

Except for a few things we couldn't…

Except for a few things we couldn't find (lavender candies and mix-in thai tea mix) we tracked down our old favorites (sweet Maui onion rings, white rabbit candies, Kinder chocolate, ramune soda, chocolate-covered marzipan, lychee gummy candies, and fancy ramen) and even made some new ones! We love the food section, and how everything is shelf-stable (until opening); this is really helpful when you're on a road trip like we are! Most chocolate runs on the expensive side, but they tend to be fair trade/organic. Other than that, I was a little shocked at the re-organization of the food section (mostly including the chocolates). I haven't been there for about a year or two so the change shocked me!

August 7, 2018
Unprompted review
Rated 5 out of 5 stars

In-Store

My whole family loves this store, amazing food items, artwork, soaps, furniture, home décor and cooking items. They have all sorts for food items, beverages, wines, beers and sweets that are imported from other countries. I love buying good quality spices, teas, coffee, sweets, jewelry and gifts here. My favorites are German, Canadian, British and Japanese candy, German cookies, eastern spices, Wild Rose tea, chocolate chai, scone mixes, vintage soda pops & beers, Asian & Italian cooking, unique jewelry and artwork, kitchen kick knacks...these are many of the thing I've bought from this store and loved them all.

July 30, 2015
Unprompted review

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