Do not waste your time... WorldSolar NZ
Do not waste your time with this company. The customer service was extremely poor.
After waiting weeks for a phone consultation (they do not offer onsite consultations), I provided all the requested information, including all roof dimensions. I was told a quote would be provided by the end of the day.
After hearing nothing for three weeks, I followed up. A few days later I received a proposal that was not even close to what had been discussed. When I raised concerns that the proposal did not align with the consultation, I was told it was because I had not provided their requested information.
I replied that the information had been sent three weeks earlier to their administration team that asked for it. I then received a sarcastic response stating that my "hand-drawn" sketch could not be used for design software and that accurate roof plans were required, claiming this had been clearly explained before and during the consultation.
This was not the case, and if there was an issue with the information provided, it was never communicated to me.
More than a month later, all I have received is a generic proposal not fit for purpose and a response that attempts to shift the blame onto the customer.
Update: still waiting for Invercargill manager to respond to my request for formal complaint. Looks like the sales staff aren't the only ones providing poor customer service...