I didn't even sign up because of terrible , RUDE customer service . I had to call because the pages were locked in to payment only trying to force me to pay over $440 for a 1 yr membership that I coul... See more
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DO NOT USE! They offer a one month free trial but require credit card detials and then charge you even after the subscription is cancelled. Confirmed cancellation via their web portal and aske... See more
Company replied
Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... See more
Company replied
Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpo... See more
Company replied
Company details
Written by the company
WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Contact info
5 Concourse Pkwy, 30328, Atlanta, United States
- 877-481-5750
- support@worthpoint.com
- www.worthpoint.com
2.4
Poor
413 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no idea who these people are but…
I have no idea who these people are but somehow they have my credit card number and are charging my card for services I never ordered. Now they want more information about my review, I don't know what else to say. I never opened an account with them and will never do business with them. Yet they continue to charge my credit card through a bogus Paypal account. This is an obvious case of fraud that they couldn't care less about.
August 1, 2023
Unprompted review
Reply from Worthpoint
Hello James,
We’re happy to help out here. We’re sorry that you didn’t have a better experience with us. We’d love to resolve your membership concerns, although we are unable to find an account from the information that you provided through TrustPilot.
Please feel free to contact us if you need additional assistance either via email at support@WorthPoint.com or via phone at 877.481.5750. We’re ready to help.
Thanks
WorthPoint Team
Very poor customer service---5 attempts to cancel a 7 day free trial have all been ignored and we are out of options.
My sister and I signed up for the free trial. After only looking up a couple of items we got locked out of her account. We reached out to ask for help and no one got back to us. We then decided that our trial was running out and we needed to simply cancel it for now. I have spent way too much time on hold on the phone,, then writing to the email address suggested on the phone call to use if you need to talk to someone ASAP, then leaving a phone message, and finally opening 2 cases----all in the span of 1 week. I have asked them to cancel the free trial membership and to notify us so we know it was done, which is what responsible people want to know. That should be a simple process for any company that knowingly offers 7 day free trials. My sister is a nervous wreck that that they have her credit card number and won't respond to us. I am terribly disappointed in this company that I thought could be helpful to us, and also very frustrated. I don't know what else to do right now, but I have been documenting everything and will take legal action if they try to charge her card. The sad thing is all someone needed to do was cancel the membership and notify us that it was done. I thought Worthpoint was a legitimate business but now worry we have been scammed, as no reputable business has such poor customer service and ignores 5 attempts by a customer to cancel a 7 day trial in a timely way. Our free trial ended yesterday.
**Edited to add that the day after this review posted as well as the opening of another case, my sister did receive notification from Worthpoint that her account had been cancelled and they were sorry to see her go. So the issue has been taken care of, which is a relief. We are still terribly frustrated by the entire experience and disappointed with the overall poor communication we received from Worthpoint.
July 23, 2023
Unprompted review
Reply from Worthpoint
Hello Deb,
Thank you for your review. We’re sorry you didn’t have a better experience with us, but glad to hear our team took care of you. We weren’t able to find your account when we reached out via TrustPilot for your information, but happy to know that you were assisted.
Please feel free to contact us if you need additional assistance either via email at support@WorthPoint.com or via phone at 877.481.5750. We’re ready to help.
Thanks
WorthPoint Team
Won't respond to contact attempts
I subscribed to get prices of what items had sold for in the past. I used to have this service and that's how I had used it in the past. But after re-signing up, i would search for an item for the prices it had sold for and there are no prices shown. After several attempts to contact them, I cancelled. The phone number does not work. They don't respond to email messages on their contact form. Very disappointing.
July 24, 2023
Unprompted review
Reply from Worthpoint
Hello Ralph,
Thank you for your review. We appreciate your feedback and we would love to help improve your experience.
We found the selected subscription associated with your account provided service to our M.A.P.S. (Marks, Autographs, Patterns, and Symbols) and Library features. That subscription provides strictly research, while the Price Guide Premium package provides you with the sales price data you were looking for. We are sure that was not your intention, and have provided a refund.
If you have any questions, we’re always here to assist.
Thanks,
WorhtPoint Team
support@WorthPoint.com
False advertising
False advertising. I’m glad I have enough sense to research a company before agreeing to a free trial in which I need to put sensitive information online. Right under their pricing guide it says “buy and sell with confidence.” After looking online for a vintage toy for my daughter I stumbled upon it here, I was about to try it free and after reading the companies very own response to a review you CANNOT buy and sell on their web/app. Very misleading while trying to decipher payment terms. Why even have these pop up and make it look as if they’re available for purchase unless it’s a scam to unwittingly take peoples money through ACH every month, I mean how often do people remember to cancel. And how often do people need to price stuff. So annoying.
July 20, 2023
Unprompted review
Reply from Worthpoint
Hello Camille,
Thanks for leaving your feedback with us. It sounds like you were attempting to purchase an item, and that is not what WorthPoint does. We're an online price guide. We provide pricing history to our subscribers to find out what their items could possibly be worth.
If you were searching for the sold rice of an item, we can always help you with your searches via our customer care team. We're happy to speak with you about any questions that you may have. Please feel free to contact us at support@WorthPoint.com.
Thanks!
WorthPoint Team
What is going on?
What is going on?? The old app was so good,any search I do, I only can view 10 items then it says error!!!! I am thinking to cancel this,used this company for 10 years, what a disaster!!! FIX THE PROBLEM! Bring the old version back, it worked so well!!
June 30, 2023
Unprompted review
Reply from Worthpoint
Hello Delia,
Thanks for leaving us a review. We understand your frustration and have relayed your feedback to our team. We do want to let you know we are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at support@worthpoint.com. Thank you.
WorthPoint Team
Support@WorthPoint.com
why are you taking $30-$35 per month…
why are you taking $30-$35 per month from my credit card??. I did not authorize this and I would like a refund now please. Just spoke to "customer service". They have been taking this fee since 2019! For a $300 watch I looked at once. Shame on me for not paying attention but this is a SCAM. They send a letter full of useless sales pitches and included in the nonsense is the reminder that the "membership" is automatically renewing. AND, they won't give the money back. Total ripoff.
June 18, 2023
Unprompted review
Reply from Worthpoint
Hello Doug,
Thank you for your review. We appreciate your feedback. We certainly understand that it can be both concerning and alarming to find that you had an ongoing subscription to WorthPoint, and we apologize for the confusion. After investigating the account information, our records show that on 4/10/2019, the account under the email address dxxxxx@txxxx.xxx initiated the “Price Guide Premium” subscription for $22.99 monthly. Each subscription provides a free trial. Our free trial is 7 lookups or 7 days, whichever comes first. If the subscription is not canceled, the subscription will begin. Since the trial was never canceled, a subscription started on 04/17/2019, and continued to bill on the 17th of each month until we spoke with you on 6/19/23. We canceled the subscription at your request and provided a refund.
We are always here to help, and we invite you to contact us if you have any additional questions.
Thanks,
WorhtPoint Team
support@WorthPoint.com
877-481-5750
Watch for Automatic monthly charges from them.
***** Was contacted by Worthpoint and they were able to clarify an issue and provided a partial refund.***** I went to this site to try to get the price for an item. I had to pay in order to see that the item wasn't exactly what I was looking for so the price shown didn't really matter to me. I noticed now that they've started charging me a regular monthly fee for nothing. I can't even log in to their site to see my account settings. Their site can't seem to find my email address. I emailed them about this and am hoping to get the charges stopped and returned.
April 30, 2023
Unprompted review
Reply from Worthpoint
Hi there Michael,
We thank you for your review and we're sorry that you didn't have a better experience with us. After some digging, we found that our teams responded to your email on 5/1/23 and got to the bottom of the mystery. We found the email that was actually connected to the account, which was not the email provided. We understand that confusion can occur, and provided a refund on 5/3/23.
Our customer care and response is important to us, please let us know if we were not able to resolve your inquiry. We look forward to helping you.
WorthPoint Team
Support@WorthPoint.com
The app keeps logging us out and we…
The app keeps logging us out and we have to call to get it unlocked. Currently over 3 months now! I have even uninstalled and reinstalled like they asked.
April 24, 2023
Unprompted review
Reply from Worthpoint
Hello Darcy,
Thanks for leaving us a review. We understand your frustration and have relayed your feedback to our team. We do want to let you know we are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at support@worthpoint.com. Thank you.
WorthPoint Team
Support@WorthPoint.com
App never works correctly
App never works correctly. Can't never log in. Always locked out. No customer service. Never respond to your email. Take your money for nothing. Really should check into a class action lawsuit with thus company.
March 17, 2023
Unprompted review
Reply from Worthpoint
Hi Pauline,
Thanks so much for your review. We're sorry that you didn't have a better experience with us. We see that you were able to speak with our customer care team on April 25, 2023 and requested a cancellation. We have also provided a refund for your trouble as well. Please let us know if you need any additional assistance, we're here to help!
The WorthPoint Team
Support@WorthPoint.com
877-481-5750
Should be called worthless
Worth point is not worth your time nor money. Once you log on after they reel you in they do not have the specific product you were looking for. Do not waste your time nor your money with this website.
April 20, 2023
Unprompted review
Reply from Worthpoint
Hello Merrie,
Thanks for leaving your feedback with us. It sounds like you are attempting to purchase an item, and that is not what WorthPoint does. We're an online price guide. We provide pricing history to our subscribers to find out what their items could possibly be worth.
If you were searching for the sold rice of an item, we can always help you with your searches via our customer care team. We're happy to speak with you about any questions that you may have. Please feel free to contact us at support@WorthPoint.com.
Thanks!
WorthPoint Team
Worthpoint's New App Version is Terrible
Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpoint "locking" your account, which you can only get unlocked by contacting them during business hours. App logs you out (times out) faster than any of my banking or brokerage apps. I've been a customer for almost 15 years.
April 10, 2023
Unprompted review
Reply from Worthpoint
Hello,
Thank you for your feedback. Were sorry that you didn't have a better experience with us. Our teams are working diligently to improve our user experience. We recommend that all users uninstall and reinstall the app so that the password issues can be alleviated.
Please don't hesitate to contact us for anything else at support@WorthPoint.com.
Thanks
WorthPoint Team
Worthless Google search results
I don't understand why Worthpoint items keep clogging up searches for items to buy, when you can't buy anything from Worthpoint.
If i want to know what something is worth I would certainly want to consult Worthpoint. But when I am merely searching for something to buy I do not want lots of Worthpoint ads showing up in my search results as if there are items for sale.
April 8, 2023
Unprompted review
Reply from Worthpoint
Hello Chris,
Thanks for leaving your feedback with us. It sounds like you are attempting to purchase an item, and that is not what WorthPoint does. We're an online price guide. We provide pricing history to our subscribers to find out what their items could possibly be worth.
We're happy to speak with you about any questions that you may have about WorthPoint. Please feel free to contact us at support@WorthPoint.com.
Thanks!
WorthPoint Team
Need customer service and a correct number
I would like to change this to a five star when this is addressed. I called the number listed as you took payment and I cannot access the site. It says payment error but yet my cc shows the amount withdrawn. Please supply a number to call.
April 3, 2023
Unprompted review
Reply from Worthpoint
Hi Mary,
We’re always happy to chat with our customers. Please give us a call at 877-481-5750, or you can shoot us an email at support@WorthPoint.com. We look forward to assisting you.
WorthPoint Team
support@WorthPoint.com
877.481.5750
I have been a worthpoint customer for…
I have been a worthpoint customer for over 10 years. It has been invaluable to me. But, recently they “updates” their app and it is TERRIBLE! I have needed to call customer service numerous times to have my account unlocked. The app says it will use facial recognition but it does not then asked me to log in again. I am extremely frustrated with worthpoint right now. Please fix it!
March 31, 2023
Unprompted review
Reply from Worthpoint
Hello,
Thanks for leaving us a review. We appreciate your business and understand your frustration. We have been notified the issues our users were experiencing should be resolved. We are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at support@worthpoint.com.
Thank you,
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Worthpoint has given my estate…
Worthpoint has given my estate liquidation business much needed information that allowed me to ensure my clients received the highest monetary return from their belongings.
The customer service rep “KARM,” was professional, knowledgeable and friendly. I can’t say enough about her customer service skills!
March 16, 2023
Unprompted review
Reply from Worthpoint
Hi Brenda,
Thanks for taking a moment to leave your feedback for us. We truly appreciate your business and look forward to any opportunity to serve you again in the future.
Thanks!
WorthPoint Team
Support@WorthPoint.com
877.481.5750
I used the free trial once
I used the free trial once. Was signed up on an auto renewal. Didn’t realize it. Never used it after the one time. Received no communications from the company at all. They simply too their monthly subscription fee for several years. Until I noticed it on my credit card bill. Who knows if the service is good or not? All I know is that they scammed me out of a chunk of money based of a self renewing auto subscription I didn’t even realize I signed up for. Any other company I ever did a free trial on sent numerous messages about auto renewals. They also sent updates on how the service was upgraded. Or promote when I hadn’t logged in for a while. This app sent me NOTHING. Just quietly took my money. Should be criminal.
February 27, 2023
Unprompted review
Reply from Worthpoint
Hello William,
Thank you for your feedback. We’re sorry that you didn't have a better experience with us, and we’re happy to help.
Our new subscriptions provide a free trial, which is 7 lookups, or 7 days, whichever comes first. After the 7 days are complete, the subscription becomes activated and charges monthly until it is canceled.
Each subscriber receives a “Welcome to WorthPoint” email which reaffirms what sort of service is provided, and also presents information on our billing cycles, subscription details, and cancellation directions. We were not able to recover your account information via a TrustPilot request, so we cannot speak specifically to the particular dates, however please feel free to contact us. You can always reach us via email support@WorthPoint.com, or via phone at 877.481.5750. We are happy to investigate.
Thanks again for your feedback,and please don’t hesitate to contact us.
WorthPoint Team
Support@WorthPoint.com
877.481.5750
It should be called eBay Worthpoint
It should be called eBay Worthpoint. I think with a title such as worthpoint it would include other sites (Mercari, Poshmark, Esty, etc. 99% or the comps are eBay. Granted they do go back aways but not true of what is out there. I still have to research the other sites to get a good price range. I think it is deceptive to indicate they use multiple sites.
February 27, 2023
Unprompted review
Reply from Worthpoint
Hello Pamela,
Thanks for leaving your comments with us. We appreciate the opportunity to assist you.
WorthPoint receives reported sales information via our data partners every 30 - 60 days. While ebay is a significant resource, we are continually adding new data partners. It helps WorthPoint ensure a fuller spectrum of information and categories for our subscribers. You can easily access our remaining data partners in every search by utilizing the filters and selecting “Other” under “Source”.
We would love to hear any additional suggestions you may have if you are interested in sharing. We’re also always available if you need any additional assistance. Please feel free to reach us at Support@WorthPoint.com.
Thanks,
WorthPoint Team
5-Year Subscriber...Cancelling Due to App Update
This used to be one of the apps I used on a daily basis to find values of collectibles and other items. I've installed and uninstalled the app multiple times and it still makes me sign-in every time I go to use it. Unfortunately it's useless and I probably will be unsubscribing. I've been had a subscription for about 5 years now but with this current update it's practically useless
February 20, 2023
Unprompted review
Reply from Worthpoint
Hello Kyle
Thanks for leaving us a review. We understand your frustration and have relayed your feedback to our team. We do want to let you know we are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at support@worthpoint.com. Thank you.
WorthPoint Team
Support@WorthPoint.com
I can’t get it to work 🤷♀️ I take a…
I can’t get it to work 🤷♀️ I take a picture of a lamp and coins and basketballs and Legos come up. I don’t know what I’m doing wrong.!
February 5, 2023
Unprompted review
Reply from Worthpoint
Hi Regina,
Thank you for your review and feedback. We're sorry that you've had some tough experiences with the app. We understand your frustration and have relayed your feedback to our team. Please ensure that you have uninstalled and reinstalled the app, as that seems to help with the updates. If you are still having issues, please contact us at support@worthpoint.com. Thank you.
WorthPoint Team
Support@WorthPoint.com
Recent app update is garbage
Recent app update is garbage. They have rendered one of my most used business apps almost worthless. Screen layout and sorting option is horrible now. Crowded screen makes it near impossible to read the information. I don’t know what they were trying to improve upon, but they need to admit their mistake and scrap the update.
January 2, 2023
Unprompted review
Reply from Worthpoint
Hi James,
Thanks for leaving us a review. We understand your frustration and have relayed your feedback to our team. We do want to let you know that the issues our users were experiencing should be resolved. We are advising all our users to uninstall and reinstall to ensure all problems are gone. If you are still having issues, please contact us at support@worthpoint.com. Thank you.
WorthPoint Team
Support@WorthPoint.com
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