Woven Reviews 

Genuinely just a scam - no customer service, fake deliveries, could not be worse. Not only can I not speak to anyone, I've had repeated different delivery numbers, all of which seem to be fake.

Seen a lot of bad reviews on here so felt it was important to share what a brilliant service we've had. We ordered our rug mid-Jan and received it yesterday. We understand the issues with delays due to Brexit and was communicated clearly throughout. It would be great to have the rugs quicker but I think it's quite a normal timeline and we're very happy with our purchase

YOU WILL SEE BELOW THAT MY WIFE POSTED A REVIEW ABOUT THIS COMPANY AND THEY HAVE RESPONDED. THE RESPONSE SAYS NOTHING WHATSOEVER ABOUT OUR REFUND. WE ARE NOT INTERESTED ABOUT THEIR DELAYS WITH THEIR EU SUPPLIERS, OUR ORDER IS CANCELLED AND THEY OWE US MONEY. THEY ARE FRAUDSTERS.
There are also two more fabulous reviews written by themselves no doubt. If you look, after every batch of bad reviews there are always 5 star ones above!!! Do they really think it’s believable?
We now have more email correspondence saying they have refunded but still there is no refund showing on our account.

Update 01/03/22. We still have NO refund and so today we are starting the legal process to get our money back. Absolutely disgusting way to trade and they need to be be stopped.

This company is disgusting. We ordered a rug end December and opted to pay by Klarna and so we only paid one third of the cost of the rug at the outset. Thank goodness we didn’t pay the lot £550. They then said the rug was out of stock and we would have it early Feb. We opted to wait but the rug never arrived and so we told them to cancel the order and refund the money we had paid. They did cancel the order and said we would be refunded. That was two weeks+ ago and to-date no refund has arrived. They do not answer their phones and the only email responses we receive are generic. So basically they have had our money for 2 months and we have nothing. It is NOT their money to keep and It feels like we are helping to finance their company. Absolutely appalling way to run a business and we are about to report them to Trading Standards as this kind of thing should not be allowed to happen. They are thieves, nothing more nothing less.

My rug order took over 4 months to arrive, didn't match the colour on the image, the return cost me £60 and then it took another two months to get my refund once i finally got in touch by email. Refund requests are directed to the customer service phone line - but you'll never get an answer.

I am just like everyone else on here who made a purchased ( 24 January) and still not have received my rug.

I originally wrote a bad review.

I was worried after reading several bad reviews, thinking that I got scammed.

However, today I received a phone call from the customer service manager, he reassured me that my rug will arrive this week, and due to Brexist they do not have the stock here. They have to wait and go through all the unnecessary paperwork because the rugs are arriving from outside the UK.

He told me that they have been in business for over 20 years!

If I hadn't read the bad reviews posted on here, I would have just have put it done to 3 to 4 weeks turn around time, just like any other furniture delivery lead time.

Can't wait to get my rug !

I have been trying to arrange return of a rug for over a week but the company do not reply to emails. I have tried phoning them several times but after waiting for 15 mins. it comes up with a message to leave your phone number and they will get back to you. They DON'T.

First ever bad review I’ve ever given and it’s definitely not an experience I’d like anyone else to go through.
Ordered a rug on the 30th January, with estimated delivery of 3-5 days given.
The rug still hasn’t turned up (now February 22nd) I’ve said I’ll give it until the 28th Feb after receiving an email to say give it 10 more days on the 18th Feb, but after seeing reviews across various platforms, I now realise I’ve been scammed.
It either won’t turn up at all or the incorrect rug will arrive with it being impossible to return.
Really wish I’d read all these reviews first!
I’ve never had a bad experience with purchasing online in my life, so I’m really gutted.
Will update this as to whether anything turns up by end of next week (although I think it’s clear how this is going to end unfortunately)

Requested return of 4 rugs via request form at the beginning of February. Still no reply despite following up twice. Very poor service.

Very poor communication, emails not answered, returns not registered on time. I had to chase them every step of the way, first to find out where my package was, second to get a return approved, it took numerous emails to get simple things sorted out. I wish I never ordered from them, more hassle than anything.

Tried calling customer service for 2 days this company do not answer there phones have emailed my return rug as they have sent me a grey rug and I ordered a beige one which is very disappointing. I have mailed them and filled in a return on line which is still pending, I’m so not impressed with this company, I need this rug returned Asap

Update: my rug did not arrive on the Wednesday as promised by Woven. I called the courier DX and they hadn't even received the rug! I emailed again and stated they were in breach of consumer rights and said I would take the matter to Trading Standings. I received my rug yesterday. All in all a very stressful and disappointing experience with Woven. Bad customer service and professionalism.

Since my original message stating my disappointment with Woven and their failure to deliver a rug I have paid for I have since received an email stating my rug will arrive by Wednesday. I am awaiting delivery tomorrow to see if this is the case. I have also had a new reply to my TrustPilot review stating that the rug has been delivered. This is not the case. Still very disappointed and I'm afraid I do not trust any information that is given. Maybe my rug will arrive tomorrow - only time will tell!!

I ordered a rug on the 26th January. DHL says it has been delivered to customer but I have not received it. I have phoned Woven's customer service number several times to find after holding I am asked to leave a voice message. I have done this twice and no one has returned my call. I have sent multiple emails and also no response. Woven were easy to contact prior to paying for my order but now I have paid I get no response! Very disappointed with their customer service. All I want to know is where my rug is!
A disappointed customer.

Ordered a rug before Christmas, acknowledgement stated 5- 7 days, still waiting, no response to emails over 3 weeks and sat on phone line with nobody picking up. Have no choice but to contact my card provider to see if I can at least get my money back. Terrible experience and possibly out of pocket. Will avoid in future.

Woven have asked me to call their customer service team or send a live chat. Two problems with this. First the live chat is never available and second the call centre never answer or return calls when you leave a message. Please filter my name on your customer service emails, see my trail and reply in the correct manner.

My experience so far has been worse than awful. They only got one star as it wouldn’t let me write a review otherwise. I have called and left several messages, no one replies. I have emailed more times than I care to remember, my emails are either not read properly or ignored. I have added comments to Facebook and now these are being ignored. My contact forms must go straight to junk. I have paid £340 for two rugs. I have one rug but the standard is very poor. The other rug has never arrived and there has been no apology or explanation. They took my money quickly enough! Covid has been blamed in most of the replies I have seen on this site, it’s not good enough! Covid is affecting everyone, put measures in place, people understand. To be ignored is just not acceptable.

Placed an order 7 weeks ago and it never shipped. Customer service is not responding and ignoring. Very disappointing.

Order number 30339
Still waiting for a rug I ordered nearly 3 weeks ago. Please don't ask me to call as you do not answer your phones nor emails!
I will be reporting to trading standards if this is not sorted soon. After 31 days I will legally ask for my money back.

Do not order from this 'company'! ordered before Xmas and lots of excuses on email from different people in customer service, no one answers the phone or calls back absolutely disgraceful and wish i saw reviews before attempting to order from them. Still no delivery and just saw a random refund email when last week they said they would deliver - what a waste of time and money!! do not know how they are getting away with this!

UPDATE: thank you for your reply, I have emailed the email address you have twice but no reply yet please can you look into this.

Ordered rug order number 30035. Despatch email with tracking received 24 Jan 22. DX tracking number not recognised on DX tracking website saying 'item not received'. Emailed 1 week later 28 Jan 22 no reply. Emailed again 1 week later 3 Feb 22 no reply. Called three times today waiting over 20 minutes with no reply. Read Trustpilot reviews and wish had never ordered. I note lots of replies from company referring to staff shortages. It is now 17 days since despatch of my item with no actual despatch (as DX do not recognise). Please advise urgently or I will have no option but to just claim the refund through the credit card company which I would honestly rather not. Would appreciate some communication please. Rug fine. Or money back fine. Thanks.
UPDATE 11/2/22 Thank you for reply from Woven. Have resent email with details today 11/2/22. I look forward to your reply....
UPDATE 17/2/22 Perhaps unsurprising that I have received no reply to the third email sent on 11/2/22. And no product either. It's not good enough to not communicate with your customers I'm afraid. If there's problems customers may understand. But, no communication at all.. doesn't look good.
UPDATE 23/2/22 Received order update. New order status is: "Order received and processing". Previously it was marked as despatched. Still no direct communication of any kind.
UPDATE 24/2/22 Through Trustpilot Woven have requested additional information. The additional information includes the order number which was already included above. Also my name (already in this review) and my phone number. Let's see if there's a phone call.....

Lovely, quality rug BUT..a whole month after delivery to Ireland I received a bill from FedEx for €189!
Not a happy customer. Over half the price of the rug itself. This was in no way made clear upon purchase and when I emailed Woven to express my upset and disappointment I felt I simply got shrugged off and just told they have now ceased shipping to here. Great customer service would have resolved the issue and not made their oversight a customer’s problem….

On receipt of order after significant delays in the delivery time and multiple email requests, was very disappointed to discover items were missing from my order and had to go through the same prolonged delivery process and emails to obtain the missing items