Ordered a rug and one sent that looked…
Ordered a rug and one sent that looked a bit like the picture but that was it, not what I thought I was buying. Now have to return at my cost!
Miss selling on the internet!
August 29, 2018
Unprompted review
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Company details
Information provided by various external sources
Wovenground: The new destination for rugs. Designer and modern rugs, natural & traditional rugs. Search 1000's of rugs by design, colour and shape to find your perfect rug.
Contact info
Modern Rugs U.K
Modern Rugs U.K. doesn’t understand the meaning of customer service!
I ordered & paid for this rug on recommendation from my daughter, whom had recently taken delivery of a rug for herself. Mine arrived in June, I noticed straight away that it was far from perfect (unlike my daughters) but failed to contact the company due to serious bad health problems within the family. As the rug was shredding & getting worse, I contacted the company (sending photos) with regard to an exchange (not a refund). They however quoted that after 6 months (mine was 7 months old) that legally it was down to wear & tear! There are two adults living here, no pets or children & as my daughter pointed out, it hasn’t had any wear & tear. I have written on a couple of occasions asking for the managing director to contact me (which hasn’t happened) I just receive emails back quoting the consumer laws. I would advise everyone that if you can’t afford to replace a rug every seven months, DO NOT BUY FROM THIS COMPANY.
February 28, 2018
Unprompted review
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