excellent communication skills from sam in the warehouse , he really went the extra mile , not so good from your nominated carriers DHL , delivery service very poor , waited 5 days for ( for a next d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Only gave 4 star. Has a couple of items I received in a WowBoxMe Mystery Box (I may have worded wrong) I wasn't a fan of, but I gave them to someone else who had them instead. Other than that it was a... See more
Company replied
Speedy delivery, but maybe a ltte more packing around cans, one was puntured, as these are expensive cans of beer might be worth putting fragile on the box. You know what delivery companies are like.
Company replied
A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Confectionery
- Confectionery Wholesaler
- Household Goods Wholesaler
- Wholesale Food Store
About WowStoreDirect
Written by the company
At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.
Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.
Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.
Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.Contact info
Unit 10, Apex Park , Fraserfields Way, LU7 3RJ, Leighton Buzzard, United Kingdom
- +44 (0)15 2521 3864
- orders@wowboxme.com
- www.wowstoredirect.com
4.3
Excellent
357 reviews
Replied to 73% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
My order was held up so I contacted Wowstore who looked into it and found it had been lost by the courier. (It happens sometimes.) They offered me a choice of refund or replacement. I chose the latter and the replacement was sent straight away and arrived shortly afterwards.
It's a sign of excellent customer service that when things don't go so well there's prompt action to put it right, and that was exactly my experience in this case. I'll be ordering from Wowstore again.
February 3, 2025
Reply from WowStoreDirect
Thank you
Recieved my order of Quavers last week…
Recieved my order of Quavers last week it turned out that the best before date was on 22 02 25 y order before of Quavers was much more in advance please advise
February 12, 2025
Unprompted review
Reply from WowStoreDirect
Thank you
Really good communications
Really good communications. Tracking of order and fast delivery. Discounts on purchases using points.
January 30, 2025
Reply from WowStoreDirect
Thank You!
Products arrived well packed and on a…
Products arrived well packed and on a timely fashion. However the picker didn't send my complete order so I had to phone. They offered a refund for the missing item and that takes about 5 days to come back to you!
I will use again and hopefully next time all will be great
January 30, 2025
Reply from WowStoreDirect
Thank You!
Reply from WowStoreDirect
Thank You!
Reply from WowStoreDirect
Thank You!
Reply from WowStoreDirect
Thank You!
The product was exactly as advertised…
The product was exactly as advertised and delivered within the time quoted. Price which was not really a factor in my choosing this company was actually very good.
January 17, 2025
Reply from WowStoreDirect
Thank You!
Excellent customer service.
The delivery was made promptly and I found the whole ordering process very efficient. However, through no fault of WowStore, 1 out of 24 bottles delivered was smashed and Customer Service were advised. Within a few days, the whole cost of the order was refunded.
January 22, 2025
Reply from WowStoreDirect
Thank You!
Excellent service easy to order great…
Excellent service easy to order great product and good delivery.
January 22, 2025
Reply from WowStoreDirect
Thank You!
Reply from WowStoreDirect
Thank You!
Reply from WowStoreDirect
Thank You!
Really good price and regular updates…
Really good price and regular updates on delivery! Great service thanks!
January 17, 2025
Reply from WowStoreDirect
Thank you for your kind words :)
Reply from WowStoreDirect
Thank you for your kind words :)
Reply from WowStoreDirect
Thank you for your kind words :)
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