WPA Reviews 

Will was clear, concise and on the ball in recognising why an invoice had remained unpaid to a service provider. He explained coherently what I needed to obtain from the consultant, for WPA to sanction a particular procedure.

He was affable, good-natured and had a professional air. All the qualities needed for a front line member of staff.

Really good assistance from Bel by WhatsApp today. I have done many questions about my claim and all sorted.

Many thanks,

Excellent service. Family policy.

Have always been very friendly and helpful. Information documentation arrives promptly.

Matt was excellent, and went the extra mile to help, great provider and great service

Easy to use the App. Quick process and simple

I had a really positive experience with this company and Nina who explained everything in detail. The service was excellent, communication was clear and professional, and everything was handled smoothly from start to finish. I’m very happy with the overall experience and would definitely recommend them to others. Thank you for the great service!

I was surprised how quickly everything was sorted out, staff were great that i spoke to very helpful. Worth everyone of the 5 stars.

My experience with WPA has been extremely disappointing. I paid several thousand pounds for private health insurance, expecting that it would provide meaningful support when I actually needed medical care. Unfortunately, when the time came, I found the service incredibly bureaucratic and the coverage far more limited than I had understood when taking out the policy.

Their list of registered specialists is particularly poor. Many of the specialists I would actually want to see do not appear to work with WPA, leaving you with a very limited choice if you want your treatment to be covered.

Even more frustrating is the number of administrative requirements and small-print exclusions. When you are worried about your health and trying to arrange medical care, it is very easy to miss one of the many steps or deadlines WPA requires. When that happens, they can simply refuse to cover the treatment. On other occasions, I discovered that something was not covered at all because of an exclusion buried in the policy terms — information that was not at all obvious when I was trying to understand what the insurance actually provided.

The helpdesk was of very little use. Rather than helping you navigate the process, it often felt like they were simply looking for reasons why something could not be covered.

I also found the language on their website frustratingly ambiguous. It gives the impression of comprehensive private healthcare cover, but when you actually need to make a claim, you can end up discovering that the apparent coverage is subject to numerous conditions and exceptions. The result is a very different experience from what you might reasonably expect when paying thousands of pounds for health insurance.

In total, after paying several thousand pounds in premiums, I only managed to have a couple of relatively small and inexpensive examinations covered. The more significant and expensive treatments I needed were ultimately paid for out of my own pocket.

I have now cancelled my WPA plan. Looking back, I feel that the thousands of pounds I paid in premiums were essentially wasted. I would strongly recommend reading the policy terms extremely carefully and checking whether the specific specialists and treatments you are likely to need are actually covered before choosing WPA. My experience was that having health insurance with WPA did not provide the reassurance or practical support I expected when I needed it most.

Ive always found it straight forward to claim online using the app but trying to claim cash benefit was more challenging for me. I called and spoke to Amelia who was amazing. She was kind, she explained everything, answered all of my questions and remained on the phone to talk me through how to claim. I felt fully supported, not rushed and listened to. Thank you so much Amelia for taking the stress out of it you were amazing. Would definitely recomend as they've always been so helpful when ive previously called.Thank you, great job.

Reliable customer service, easy to get authorization

Really excellent service from Holly when I called the WPA customer contact number: helpful, professional, knowledgeable and sort out my queries immediately.

Ashleigh was exceptionally helpful in arranging for various appointments and tests to be authorised. Ashleigh came across as a very kind person who was generally concerned about my medical difficulties.

I have been with WPA for several years and have found my Healthcare Partner Gareth Walters to always be on hand for any queries I have had. Thankfully only dentistry claimed for but using the app is a very quick and easy process. I would highly recommend them!

I phoned in for authorisation for treatment and the person who took my call was very polite and helpful. He obtained authorisation quickly, which was a relief.

WPA are always very helpful and make the whole claim process very straightforward. The staff have always been very polite and knowledgeable

Healthcare insurance was new to us, Jon Goss gave us clear, simple and honest advice to suit our needs. Each stage of the process was explained fully, and we felt extremely well looked after. I highly recommend Jon.

Finally arranged some cover after putting off for a while and already feel more at peace and utilised the policy. Very easy to use and understand, though this is largely due to our partner Jon Goss who has been excellent. Knowledgable, supportive and friendly and most importantly not pressured. Highly recommend

Jon Goss has been brilliant in providing our company with all the relevant information and offering us competitive prices. We are yet to make a claim but if our experience carry’s on as started we will be very happy.

We have recently set up our private healthcare insurance with WPA and have been really impressed with the service from start to finish. Communication has been excellent, everything has been explained clearly, and the whole process has been straightforward and hassle free. Jon Goss, our Healthcare Partner, has been incredibly helpful, knowledgeable and responsive throughout. It’s been a great experience so far and we wouldn’t hesitate to recommend WPA and Jon to others.