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Rated 5 out of 5 stars

I have been using this plugin for well over 5 years. In this time it has gained features and optimisations that have made it easier to run our store. The support team are excellent, are helpful in dea... See more

Company replied

Rated 5 out of 5 stars

This is one of those pieces of software that just works. I've used it for many years it provides seamless integration between my Woocommerce store and my eBay site. Add product(s) on Woo, click a butt... See more

Rated 5 out of 5 stars

Brilliant dev team and a brilliant plugins. I use WP-Lister for Amazon/eBay Pro for multiple clients and it's by far the best eBay solution you'll find. The most important thing though is the quality... See more

Rated 5 out of 5 stars

WPLab has been fantastic to work with. Their support team always replies promptly and efficiently, which makes a huge difference when you need quick help.

Company details

  1. Software Vendor

Written by the company

Integrate WordPress with ebay and amazon: WP-Lister lets you list products on eBay and Amazon - right from your WordPress Dashboard!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Plugin is great but OMG their support…

Plugin is great but OMG their support is sadly inadequate, more often than not as support is handled by multiple people and some are entirely clueless of what you're asking and will waste days in replying with nonsensical out of scope responses. Support has been very upsetting for years, including now. Sometimes it so bad you ask yourself if they're trolling you or actually bad at understanding what you're talking about.

November 19, 2024
Unprompted review
WP Lab logo

Reply from WP Lab

Thank you for your feedback and for acknowledging the quality of our plugin. I sincerely apologize for both the frustrating support experience you encountered and for the significant delay in responding to your review. This delayed response unfortunately reinforces your concerns, and I take full responsibility for that.

There seems to have been a disconnect in understanding your specific needs, and I'd like to address this personally. Please email support@wplab.com with your previous ticket numbers and ask for Matt - I'll look into your case directly to ensure you receive the assistance you need.

We value your business and appreciate the opportunity to make this right, even after this delay.

Best regards,
Matt

Rated 1 out of 5 stars

Lack of support and knowledge

We have been emailing back and forth for over 2 weeks, and their respond is the same "Sorry none of our team can even log in?"
No effort, no resolution no matter what information is provided

November 12, 2024
Unprompted review
WP Lab logo

Reply from WP Lab

I sincerely apologize for the frustrating experience you've had with our support team and for the significant delay in responding to your review. The situation you describe - weeks of back-and-forth with no resolution - is completely unacceptable.

The login issues you mentioned should have been escalated immediately rather than receiving the same unhelpful response repeatedly. I'd like to personally look into what went wrong with your support case and find a proper resolution for your issue.

Please email support@wplab.com with your previous ticket number and ask for Matt directly. I'll prioritize your case and ensure you receive the technical expertise needed to resolve your problem.

Again, I apologize for falling short of the support you deserve as our customer.

Best regards,
Matt

Rated 1 out of 5 stars

Really bad support !

Really bad support !
No answers or standard replies ! Ebay plugin is not always syncing stock levels.
No solution

Better look for other options

November 1, 2024
Unprompted review
WP Lab logo

Reply from WP Lab

I sincerely apologize for the poor support experience you've encountered. There's no excuse for providing standard replies without addressing your specific issue with eBay stock syncing.

Stock synchronization problems can be frustrating, especially when they affect your business operations. We've recently released an update specifically addressing eBay inventory sync reliability issues that might resolve your problem.

I'd like to personally look into your specific case and ensure you get a proper solution rather than generic responses. Please email support@wplab.com with your previous ticket number and ask for Matt directly. I'll prioritize your case and work with you until we resolve the syncing issue.

Thank you for bringing this to our attention - we're committed to doing better.

Best regards,
Matt

Rated 1 out of 5 stars

price was raised extremely

price was raised extremely without upfront warning. There is no renewal reminder, after expiration day you are simply cut off from the plug in. The support is flawless and that makes up somewhat for it.

October 21, 2024
WP Lab logo

Reply from WP Lab

Dear Henri,

Thank you for your balanced feedback. I'm really glad to hear that you find our support flawless - that means a lot to us as we put great effort into providing excellent customer service.

Regarding the pricing and renewal process: I want to apologize for any inconvenience you experienced. We're working on improving our renewal notification system to better inform our users before their licenses expire. For existing users like yourself, we have a grandfather policy in place that honors your previous pricing plan - please reach out to our support team and they'll help you get this sorted out right away.

We value your business and feedback, and we're constantly working to improve both our product and communication.

Best regards,
Matt

Rated 3 out of 5 stars

Bad communication.

I am writing to express my dissatisfaction with the recent experience I had with your plugin renewal process.

Lack of Notification: I did not receive any email notification informing me that the plugin would stop working on a specific date, which resulted in my inventory updates being halted unexpectedly.
Last-Minute Notice: When I logged into my dashboard, I saw a notice stating that I had to renew within the next hour to prevent my eBay store from losing sync with my inventory. This short notice caused significant stress and disruption to my store operations.
Renewal Issues: I completed the renewal process at 11pm ET, but the API key provided did not work. Fortunately, I was able to contact your chat support, and someone assisted me in resolving the issue.
Previous Experience: In previous years, the plugin would continue to function even if my license was outdated, allowing me time to renew without immediate consequences. This year, however, the abrupt halt in functionality created a very negative experience.
I hope you can address these issues to prevent similar situations in the future. Clear and timely communication regarding renewals and ensuring that the plugin continues to function during the renewal process would greatly improve the user experience.

July 31, 2024
WP Lab logo

Reply from WP Lab

Dear Steve,

Thank you for taking the time to share your detailed feedback. I'm glad our support team could help resolve your API key issue, but I understand your frustration with the renewal process.

Last year, we implemented important security improvements to protect our users and optimize server performance. While this required stricter license key validation, we also introduced a comprehensive notification system that sends multiple renewal reminders weeks before expiration, both via email and through the WP-Lister dashboard.

I apologize if these notifications didn't reach you properly. We're continuously working to improve our communication system, and your feedback helps us identify areas for enhancement. If you have any suggestions on how we could make the renewal process smoother, please let us know.

Thank you for being a valued WP-Lister user, and for helping us improve our service.

Best regards,
Matt

Rated 5 out of 5 stars

Best Woocommerce to eBay Plugin

This is the best WooCommerce to eBay plugin I have used, it is simple to use and has all you need to list your store products to eBay. I have been using it for years and if an issue arises the team at WP Lister help you fix it in record time. I have no problem recommending this plugin.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

A whole other level of customer service! A*

Absolutely spectacular support. Responses within minutes with knowledgeable and understandable solutions! I don't ever worry if I come across an issue or a bug because John and the team are always right there to help me out. Unparalleled level of support in the plugin world, especially for someone like me with very limited web development experience.
Excellent plugin that seamlessly aligns my WooCommerce store to my eBay store with easy stock management and straightforward listing. Occasional issues here an there, but as mentioned above, I don't care about that because everything is solved in minutes by support. Thank you!

June 3, 2024
Unprompted review

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