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Rated 5 out of 5 stars

I have been using this plugin for well over 5 years. In this time it has gained features and optimisations that have made it easier to run our store. The support team are excellent, are helpful in dea... See more

Company replied

Rated 5 out of 5 stars

This is one of those pieces of software that just works. I've used it for many years it provides seamless integration between my Woocommerce store and my eBay site. Add product(s) on Woo, click a butt... See more

Rated 5 out of 5 stars

Brilliant dev team and a brilliant plugins. I use WP-Lister for Amazon/eBay Pro for multiple clients and it's by far the best eBay solution you'll find. The most important thing though is the quality... See more

Rated 5 out of 5 stars

WPLab has been fantastic to work with. Their support team always replies promptly and efficiently, which makes a huge difference when you need quick help.

Company details

  1. Software Vendor

Written by the company

Integrate WordPress with ebay and amazon: WP-Lister lets you list products on eBay and Amazon - right from your WordPress Dashboard!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

5 star for support

5 star for support: with a platform that changes as much as eBay some stuff is bound to go wrong am then a helpful support is the best!

August 25, 2021
Rated 1 out of 5 stars

Doesn't work

Doesn't work, after several attempts to import from ebay to website product disappear. Very poor customer support.

July 1, 2021
WP Lab logo

Reply from WP Lab

Thank you for your feedback from July 2021. I apologize for both the issues you experienced with disappearing products during eBay imports and for my very delayed response to your review. The import problem you described is frustrating, and I'm sorry our support team wasn't able to resolve it effectively at that time. Since 2021, we've made numerous improvements to our import process and have gained valuable experience with various import scenarios. If you're still using our products, I'd welcome the opportunity to help resolve any ongoing issues.

Best regards,
Matt

Rated 5 out of 5 stars

WP lab is a must have for anybody that…

WP lab is a must have for anybody that has a woocommerce store and plans to sell on eBay or Amazon. It is a enormous time saver and makes importing and updating listings very easy. Customer support is also very effective with timely and useful responses. Highly recommend!

May 18, 2021
Rated 5 out of 5 stars

Excellent Support

I've had a few questions about some of the settings in the plugin and every one has been answered promptly. The integration is fantastic and pretty simple to use. We now have all our orders in one place.

May 17, 2021
Unprompted review
Rated 4 out of 5 stars

I rated 4 stars because I am not…

I rated 4 stars because I am not certain if WP Lab was the right business choice for my business, How do you compare with Shopify?

May 16, 2021
WP Lab logo

Reply from WP Lab

Thank you, James, for your review. Our WP-Lister plugins are designed specifically for WordPress/WooCommerce users who need marketplace integration, while Shopify is an all-in-one platform with different strengths. We'd be happy to discuss your specific business needs to determine if our solution is the right fit for you - please reach out to our support team for a personalized consultation.

Best regards,
Matt

Rated 5 out of 5 stars

Fabulous.

Fabulous.

We have used a WPLab software for a couple of years now and it is hands down the most cost effective robust solution around.

Some other reviews seem to think it is fiddly to set up and complicated - realistically software this powerful and customisable has to have an element of complexity to it in order for it to be able to integrate fully into amazon and Ebay’s processes. Once the initial setup is completed it pretty much runs itself.

We recommend this to others all the time, having compared some other systems recently when we were trying to integrate wayfair the pricing is also *extremely* fair for what this does.

The only minor problem we have is with managing stock on eBay variations - we would love to see a feature to chain MVL skus stock levels to woocommerce simple products - that would be so useful where we have both single and MVL listings of the same product, no idea if that is possible or not though.

Developers really know their stuff, personalised replies have been sent to us with every enquiry.

We would love to see Amazon Vendor , Etsy and Wayfair plug-ins in the future as your software is much better thought out than some other companies ... put us down as willing beta testers!

April 27, 2021
Unprompted review
Rated 4 out of 5 stars

WP Lab Amazon and Ebay Lister

Very good solution for little webshops. But a bit too expensive, because I do not make so much money with this service.

April 27, 2021
WP Lab logo

Reply from WP Lab

Thank you, Manuel, for recognizing our solution as very good for small webshops. We understand your concern about pricing relative to your revenue. We've since introduced more flexible pricing options for smaller businesses, and we'd be happy to discuss finding a plan that better aligns with your business scale and needs.

Best regards,
Matt

Rated 2 out of 5 stars

Very Fiddly to Set-up

I use WP Lister for Amazon and Ebay - both very fiddly to set-up, Amazon has taken 2 weeks just to get the products listed.

It hasnt helped that the instructions are both out of date and unclear and there is no live chat support which has meant it has taken longer to resolve

April 21, 2021
Unprompted review
WP Lab logo

Reply from WP Lab

I'm sorry to hear about your experience with WP-Lister for Amazon, Mr. Ashcroft. If you could let me know which part of the documentation you found unclear or outdated I will personally take make sure that it gets updated as soon as possible.

You are right, the documentation for WP-Lister for Amazon is not fully complete yet and there should be a collection of short introduction videos like there are for the eBay version. We hope to publish some basic introduction videos in the near future but I would appreciate more details on what exactly you found unclear or had problems with in order to improve that part.

Regarding support, we usually reply much quicker than within 24 hours (except on weekends) and we also offer a live chat on our website, but since we are a small company we can't afford to offer this 24/7. At which time and timezone did you try to get support via live chat?

We are considering offering real time 1 on 1 support for Pro users via phone or video chat, but that would have to involve an extra fee in order to be economically reasonable - or would have to be limited to a certain amount of time that would be included in the purchase of WP-Lister Pro. I suppose such an offer would have solved your issues more quickly, right?

If you re not happy with your purchase we will issue a full refund, of course and any time. But I would either way try to improve on the areas you experienced those problems, so I'll gladly listen to your input. Just send me an email and make it say "To Matt" at the top so the others will forward it to me.

Looking forward to hearing from you.

kind regards,
Matt

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