BRILLIANT customer service from this company! I made contact with Wrendale Designs via email as I had a very specific request. Their replies were prompt and they went above and beyond to help... See more
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The patterns are beautiful, they definitely market themselves as luxury items, however the actual quality of the items themselves are often a bit lacking. Unfortunately, all of their china (often pa... See more
Company replied
I was recently given two pairs of super soft bamboo socks which I love but one pair was faulty. The shop where they were bought didn’t care at all as I didn’t have the receipt. However, when I contact... See more
Company replied
Fantastic products, excellent detail and quality. Great for gifts. I'm writing this review for their customer service which goes above and beyond. When somebody bought me a duplicate of a cross-stit... See more
Company replied
Company details
Written by the company
Wrendale Designs are an award-winning publisher of greeting cards, stationery and giftware featuring the characterful watercolour artwork of artist Hannah Dale. Amongst a love of the outdoors (and the occasional cup of tea) we pride ourselves on producing high quality design-led products which often feature added little touches to make them extra special.
Contact info
United States
- www.wrendaledesigns.co.uk
4.4
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shedding fur and bald seam within 3weeks
I received a large plush fox at Xmas and loved it.By 10th January he was moulting fur and a bald seam on his head.No response from email.Very disappointed.Unfortunatley I cannot upload the pictures I sent to company here for others to be aware of.Was mine a second?Is it a flaw?I am sure it is not supposed to be like this and from this experience I will not purchase any other plush country animals.I also received a fox shopper that I love.Just be aware of the plush toys.
January 17, 2022
Unprompted review
Reply from Wrendale Designs Ltd
Thank you for sending the details you mention in your review, I can see that a Wrendale representative contacted you within the earliest possibly timeframe and its seemed that there was a flaw within the fur of the fox and a replacement was offered, unfortunately as the fox was out of stock an alternative was offered and sent, and you have confirmed that the matter was dealt with to your satisfaction. I hope this initial experience does not deter you from using our products again and I am glad we could resolve the issue you experienced.
New item arrived dirty :(
Really lovely designs but I was really disappointed that when I received my new item (the 'Hare-Brained' Round Tray) - it arrived dirty, which is not something I've ever experienced before buying new. I wrote to Hannah and team a week ago bringing this to their attention but have yet to receive a response.
October 26, 2021
Unprompted review
Reply from Wrendale Designs Ltd
Thank you for your review, we have only just claimed this account so apologies for not responding sooner, I am disappointed to read your comments and we have requested through Trustpilot some further details from you, I would really appreciate if you could send over the original information so I can look into your issue further, alternative please email info@wrendaledesigns.co.uk for the attention of the Customer Service Manager. Many thanks
Love this company
Love this company. The designs are lovely and all products are great quality. I have bought a lot from here, and I am never disappointed - make great gifts too! Everything is really well packed and presented and customer services are brilliant too. Definitely recommend.
May 27, 2021
Unprompted review
Reply from Wrendale Designs Ltd
Your comments are so nice to read, thank you we really appreciate your feedback. We hope you continue to enjoy our products
Above and beyond customer service
Fantastic products, excellent detail and quality. Great for gifts.
I'm writing this review for their customer service which goes above and beyond. When somebody bought me a duplicate of a cross-stitch kit, Wrendale Designs happily agreed to exchange it free of charge to me. Then recently a shopping list pad started to come apart, they agreed to replace it and then sent two replacements!
Excellent products and it's great to know for peace of mind that the customer service is so fantastic too.
March 15, 2021
Unprompted review
Reply from Wrendale Designs Ltd
Thank you so much for a lovely review, I am glad you enjoyed your experience with us and hope you continue to enjoy our products
I absolutely love this website
I absolutely love this website. Beautiful quality items. Such care taken in packaging when you order direct from them. Recommend to everyone.
February 26, 2021
Unprompted review
Reply from Wrendale Designs Ltd
Thank you so such for your lovely words of confidence and for your recommendation, we really do appreciate it. We hope you continue to enjoy our products
Great high quality item!
I ordered an oven glove, the design is gorgeous, delivery was really fast and the quality and packing was outstanding. Definitely a stand out company regarding attention to detail, can’t rate highly enough.
November 27, 2020
Unprompted review
Reply from Wrendale Designs Ltd
Thank you for your lovely review, we really appreciate it, I am so glad you enjoyed your full buying experience and hope your continue to enjoy our products.
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