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Wren Kitchens Reviews 

101,434
•
TrustScore 4.5 out of 5

4.4

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 9,745 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful and professional staff members who make measuring, design, and delivery appointments exceptionally smooth, polite, and thoroughly pleasant. Local consumers often value the highly efficient service and friendly, accommodating approach experienced during personal showroom visits and initial home assessments. However, some customers also noted frustrating issues regarding delivery delays, poor packaging quality, and damaged items arriving at their homes. Reviewers specifically mentioned receiving incorrect replacement parts, measurement errors, and experiencing difficult communication challenges when trying to resolve these ongoing problems through the standard customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful designers and professional... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are very thorough, professional,... See more

Product

Customers consistently note ambiguous experiences with product quality and design. Many consumers report... See more

Customer service

People report ambiguous experiences with customer service. Reviewers frequently highlight communication... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report punctual arrivals, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well wi... See more

Company replied

Rated 5 out of 5 stars

Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’... See more

Company replied

Rated 5 out of 5 stars

This is a review for a bedroom installation . Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish. Andy worked tirelessly to install a wardr... See more

Company replied

Rated 5 out of 5 stars

Our pre-assembled Wren kitchen was delivered today, by two very polite and accommodating deliverymen. They made the delivery of the kitchen seamless. Although they definitely worked hard. We had plent... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.4

All reviews

(101,434)

9,690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kitchen measure

Lee Mills came out to measure our kitchen in preparation for a kitchen design. He is very friendly, professional, and thorough, answered all of our questions, and made us feel comfortable. He is a credit to Wren

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service from Wren Kitchens Stoke showroom

Second time using Wren, we went back because our first experience was very good. Second time terrible service. Chose our kitchen and as soon as we paid the full cash amount of £15k James from Stoke on Trent showroom washed his hands of us. Fitter he booked came 2 weeks after the original agreed date. Fitted the kitchen but left knowing a couple of doors were not closing properly saying give it a couple of weeks to settle and I’ll come back and adjust. Never came back despite many text directly to him he said passed to head office he’s not coming back. Head office emailed to say case closed. Ten emails to head office each reply is case closed. Email salesman and fitter many times, both ignore me! Be warned anyone buying from Wren, particularly from Stoke! 3 months after fitting and were going to have to make adjustments ourselves. Oh and they owed me a refund, james ignored me in that too, had to complain to his manager to get that returned?

September 5, 2026
Unprompted review

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