The positives 1). The Lincoln adviser Matt. Helpful friendly and knowledgable. 2). Your customer care adviser Kai, extremely patient, quick to understand the problem and come up with a solutio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have heard & read a lot about wrens aftercare but going through it first hand i can certainly say that the aftercare team especially Chloe has been great. I raised my issues & concerns which were lo... See more
Company replied
We decided to visit Oakland furniture Watford one Sunday. When we have finished we propped into wrens to look around and we were quite impressed with the variety of bedroom furniture on offer. We deci... See more
Company replied
Nicola, Richard great customer service given following a few blips with our new kitchen. Very helpful and courteous over the phone. Mush from White City store, who sold us the kitchen was patient,... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 110 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.2
Great
96K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
47858983,47924947
47858983,47924947. Keifer, Dean. Fantastic delivery team! Very friendly, respectful, professional staff. Thank you so much for your fantastic service and delivering my kitchen safely.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We appreciate you taking the time to leave us a review. We're so happy to learn that the delivery team was fantastic, friendly, and professional. We are glad we delivered your kitchen safely.
Warm Regards,
Daniela
Visited by Dom T from Wren White City…
Visited by Dom T from Wren White City Manchester . He rang to tell me what time he would arrive. He was very polite and efficient. Offered to remove shoes before entering. Explained everything he was doing and who I would see in the showroom.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Mel,
We're happy to hear that you had a positive experience. We appreciate you mentioning Dom's politeness and efficiency and that they explained everything clearly. Thank you for your feedback.
Warm Regards,
Daniela
Replacement cupboard door
Really great service, knowledgable and super helpful. Managed to correct a door and also get a cutlery drawer insert - thanks Nick
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Kevin,
We appreciate you sharing your feedback! We're so happy to learn that the service was helpful and knowledgeable in correcting the door and drawer insert.
Warm Regards,
Daniela
New Dream Kitchen
This is our second time to involve Wren Kitchens to help install our new kitchen on a different property. Amber, who is our designer was super friendly and very knowledgeable that it was so easy for us to say YES to the lay out and all the appliances we purchased. Not to mention the great deals that were available for us making the price very affordable. I just hope we didn't have to wait more than 2 months to get the orders in and for work to start. But as Amber pointed out, we just have to be patient as they are getting the right things and people to complete our dream kitchen. Can't wait!
April 27, 2026
Unprompted review
Reply from Wren Kitchens
Hello,,
We're happy to hear about your positive experiences and that our designer was knowledgeable and helpful. We appreciate your patience as we work towards completing your dream kitchen. Thank you for your feedback!
Warm Regards,
Daniela
Excellent Customer Service
My call this morning was dealt with understanding
,courtesy and a satisfactory conclusion. In fact it was the best call that I have ever had with a CUSTOMER SERVICE DEPARTMENT.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Andrew,
We appreciate you sharing your experience. We're happy to learn that your call was handled with understanding and courtesy, resulting in a satisfactory resolution.
Warm Regards,
Daniela
Kitchen measurement
I recently had Wren Kitchens visit my home to carry out measurements, and I wanted to highlight the excellent service I received from Jonathan E. He was very polite, professional, and respectful throughout the appointment.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Jade,
We're happy to hear about the excellent service you received during the measurements appointment. It's great to know Jonathan was polite, professional, and respectful. We appreciate your positive feedback!
Warm Regards,
Daniela
Excellent, knowledgeable, dodged a bullet.
Richard T was very helpful and efficient. Due to his input, we have managed to reposition the power outlet for the built-in fridge-freezer with minimal re-work to the stud partitioning. Without his knowledge, and in the absence of electrical supply requirements/specifications from AEG or Wren, the power outlet would have been too far away for the power cord to reach.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Martin,
We're happy to hear that Richard was able to assist you with the power outlet placement for your fridge-freezer. We appreciate you acknowledging the positive impact of their expertise on your project. Thank you for your feedback.
Warm Regards,
Daniela
Kay was very polite and helpful …
Kay was very polite and helpful and compently resolved the issue that I had regarding cancelling a replacement and arranging a refund
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Carole,
We're happy to hear that the cancellation and refund process was handled so well. We appreciate you taking the time to share your positive experience.
Warm Regards,
Daniela
Called about a chip on the door and…
Called about a chip on the door and spoke to Leon. Great customer service and was very helpful.
Thanks
Raj
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Raju,
We appreciate you taking the time to share your positive experience. We're happy to hear that you received helpful customer service from Leon. Thank you!
Warm Regards,
Daniela
Great service - Ryan M.
We were visited by Ryan M. who was friendly and professional. He took measurements of our kitchen and talked us though some of the options.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Agata,
We're happy to hear that the visit was positive! It's wonderful knowing that you found Ryan friendly and professional while exploring options. Thank you!
Warm Regards,
Kieran
Wren Kitchens
5* customer service
This customer associate (Harrison) that dealt with my enquiry today, was very helpful and prompt.
I am super happy with his service.
April 27, 2026
Unprompted review
Reply from Wren Kitchens
hI Taslima,
We appreciate you sharing your experience! We're so happy to learn that our team were helpful and prompt in handling your enquiry. Thank you!
Warm Regards,
Kieran
Wren Kitchens
Had a survey appointment with Colin W…
Had a survey appointment with Colin W was very helpful polite and kind. Would highly recommend.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Vanessa,
We're happy to hear that Colin was helpful, polite, and kind during your survey appointment. We appreciate your recommendation!
Warm Regards,
Kieran
Wren Kitchens
Dom T was very accommodating and…
Dom T was very accommodating and thorough when measuring our bedroom and kitchen. He was polite on arrival and leaving. Very efficient and clear in explaining plans for the next step.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Nalini,
We appreciate you sharing your experience! We're happy to hear that Dom was accommodating and thorough while measuring your bedroom and kitchen. We appreciate your feedback.
Warm Regards,
Kiran
Wren Kitchens
Mark R turned up on time and was very…
Mark R turned up on time and was very professional .Wren’s seem to know exactly how to manage customers expectations.
Mark R was polite , efficient, and happy to explain the details.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're happy that our service was punctual and professional. It's great to hear that our team manages expectations well and that the details were clearly explained.
Warm Regards,
Daniela
Christopher T turned up promptly with a…
Christopher T turned up promptly with a text messaged to let me know he was 15mins away,
Took time to ask what I wanted and was efficient in measuring my kitchen
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi David
We're happy to hear that Christopher was prompt and efficient while measuring your kitchen. Thank you for sharing your positive experience with us!
Warm Regards,
Daniela
Loving my kitchen
I truly appreciate the excellent customer service I received throughout the beginning of my kitchen journey with the Wren team. I absolutely love my kitchen.
I would especially like to express my sincere thanks to Amanda, who spoke with me this morning—her support was greatly appreciated.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Tawaqul,
We appreciate you sharing your feedback! We're happy to hear that you love your kitchen and that you received excellent customer service from our team throughout the beginning of your journey. We appreciate your kind words.
Warm Regards,
Daniela
Our surveyor
Our surveyor, Mark Reynolds was great. He arrived on time, explained the process and was really friendly and professional.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi John,
We're happy to learn that our surveyor was punctual, explained the process well, and was friendly and professional. We appreciate you sharing your experience!
Warm Regards,
Daniela
Mark Reynolds very professional
Mark Reynolds was very professional and informative. We were really pleased with the service.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Dawn,
We appreciate you sharing your experience! We're happy to hear that Mark was professional and informative, and that you were pleased with the service.
Warm Regards,
Daniela
Great home visit from Chris
Chris was spot on when coming to measure. He turned up on time and explained everything thoroughly
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Cole,
We're happy to hear that Chris was punctual and thorough during the measurement process. Thank you for your positive feedback!
Warm Regards,
Daniela
Great delivery experience
Great delivery experience, notifications all came through and delivered on time. Ben & James very helpful and courteous.
April 28, 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We appreciate you sharing your feedback! We're happy to learn that the notifications were helpful and the delivery was on time. We're also glad our team was courteous.
Warm Regards,
Daniela
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.