Wren Kitchens - Cardiff Reviews 81

"I had the pleasure of working with Michael M. from the Wren Kitchens survey team, and I was very pleased with his service. He was punctual, professional, and thorough during the measurement process, ensuring everything was handled correctly. He made the entire experience smooth and easy. Highly recommended!"

Michael came to measure our bedroom for fitted wardrobes, he was very efficient and quick. He was very courteous and easy to talk to.

Michael M came around and measured everything in detail. Very friendly and would recommend him

Michael M was amazing throughout kind great communication and very friendly

Mike M from Cardiff showroom came to measure for 2nd time after I made changes to rooms. By far the most personable and professional workman I've come across on this renovation journey. Exceptional ambassador for Wren.

Very Nice man
Very punctual
Measured up with a minimal of fuss
Very polite and courteous

Michael M sent a heads up prior to arrival he was friendly, professional and thorough and showed great insight when measuring up for our upcoming kitchen installation. He was a credit to the company so much so that we felt compelled to share some positive feedback. Many thanks for your visit today.

Michael M from Cardiff showrooms came to measure, Very polite and friendly. Made us feel really comfortable and relaxed.

Michael M from cardiff showroom has done survey for kitchen design at my rental property and he was really good with customer and also right on time with all the required things. He has done all the survey with good details and showed briefly what has been done. Recommended

Had Michael M to final measure our kitchen before we set our delivery date. Lovely guy, quick clean an professional.

Micheal M come to my house to measure the kitchen ready for me to design in the store. He was amazing, very helpful and good with explaining the process. It was lovely talking through ideas that I had in mind for my kitchen.

Michael M from the Cardiff showroom has been amazing, very love and approachable man, he’s work efficiently to get a blueprint ready for my new kitchen😁
He managed to reach me earlier than the allotted time frame and let me know with plenty of time, his fab customer service hasn’t gone unnoticed

Michael M from the Cardiff store was great! Thorough in his work and a pleasure to deal with. Top quality customer service so far with Wren

I placed my order 15th Feb and was given the earliest date available for fitting on 29th June. I paid in full for the kitchen and Wrens fitting service. This week, their fitter invoiced me almost £2500 for the ‘additional’ work of moving sockets, the sink plumbing and tiling. The invoice requested 50% to be paid upfront if the quote was accepted (even though I’d be supplying the tiles and grout) and had personal bank account details in a ladies name. This was a red flag. Then I get a further message this morning from a different number. I was extremely worried and concerned by this so I contacted Wren. The manager called and said I could wait until the end of September for a new fitter or cancel the order and have a refund. This experience has been extremely disappointing. I cancelled as there is no way to know that the same thing won’t happen again. If they’d said they would try and fit sooner, or offer a free tap for the trouble, I’d have been happy, but they didn’t seem bothered. I’ve booked appointments with Wren and B&Q now, and hopefully I’ll get a better service

J Mitchell came out to measure up for our new kitchen. He was punctual, very polite and super efficient. Very impressive service so far in this process.

Brilliant.

Mike M. Cardiff showroom.
Had the pleasure of a visit today. Prompt, professional and super friendly.
Gave me great ideas, as I was a bit lost on what to include in all this.
If this is the calibre of Wren staff, I can't wait to see the kitchen. X

I spoke to Joseph this afternoon regarding a few concerns that I had about parts and fitting and I found him to be very helpful indeed, he arranged a zoom call with me so he could see the issues I had for himself, he had the patience to talk me through them more than once, his help was very much appreciated, thank you, Barrie Liddiard

My experience with Wren has been excellent from start to finish. My experience in the showroom in Cardiff Gate with Aidan was so smooth and he helped me find solutions to all the issues as they cropped up. I went with Wren fitters and Kevin and his team did an excellent job, any damaged pieces were replaced and fitted quickly. - well worth the money. When some issues arose with fit and I needed to have replacements, Wren was very supportive and helpful - I have to mention Drew in the customer installation team was fabulous and extremely helpful. All in all, my experience was stress free and smooth. I am very happy with the kitchen and eould highly recommend Wren.