Wren Kitchens Reviews 

I would like to give 0 star but that is not an option. I was promised a refund of my deposit after I complained about the installation team adding lots of additional costs such as need to move power sockets to comply with building regulations, which by the way was rubbish.
The sample products I bought were shoddy. I cancelled order. Still waiting for return of deposit and customer care is shocking.
Avoid this company like the plague as they are clueless and heartless. The showroom staff are silver tongued no doubt to get their bonuses!

I would give zero stars if that were an option.

I was advised that my deposit would be returned within 28 days. It has now been six weeks, and despite numerous attempts to chase the refund, I am still waiting for my money to be returned.

What is most frustrating is the complete lack of urgency. I have repeatedly contacted the company to ask when my deposit will be refunded, yet I am still no further forward. If a company gives a customer a clear 28-day timescale, I expect that commitment to be honoured — not for the customer to have to continually chase their own money.

This has been an unnecessarily stressful and frustrating experience. The level of customer service and communication throughout has been extremely disappointing.

Six weeks for a refund that was supposed to be returned within 28 days is simply unacceptable.

I would strongly recommend that anyone considering using this company carefully considers how they handle deposits and refunds. I certainly would not use them again based on my experience.

I am still waiting for my deposit to be returned.

The lads were polite and put all the stuff in the kitchen without damaging anything job well done 👏

Very professional and kept to timing. Steven and Elliot were great and friendly too.

D O'Connor quartz installation guys were fantastic, turned up on time and were gone within an hour, no messing about and super friendly, would highly recommend!

Unfortunately I’m not able to give 0 stars which is what they deserve. From being lied to in the design meeting about the compatibility of fridges & ovens, to a fitter who caused damage, didn’t have a spirit level and has left several pieces attached with nothing more than a few spacers!! 4 months on and I almost have a show kitchen but functionality is nowhere in sight, I doubt I will ever have a kitchen at this point in time. The required frequent calls to customer services take a minimum of 30 minutes to get through to anyone & 95% of the time they can’t help and will transfer you into another hold cycle. Also it would appear that only 1 in 5 customer service staff know what a shelf is - so the majority of your 2 hour phone call to customer services leave you worse off than before you spoke to them. If you want to waste a lot of money on a kitchen you won’t be able to use for at least 6 months, incur numerous additional costs including sink clips which they claim to be unable to provide then use Wren! Kitchens come with free mental breakdowns what more could you want!!

Mitchell and Toby were excellent

Amanda was an absolute trooper when I told her that I would have to cancel my purchase due to date of deliver given would be detrimental to finishing the kitchen installation. She managed to process the refund immediately.
It was great customer service.

Riiaz, good guy very helpful thanks

Very polite and friendly work top fitters carried out their work quickly tidily and professionally. Very happy with the standard of work.

AVOID WREN KITCHENS — TERRIBLE QUALITY AND EVEN WORSE AFTER-SALES SERVICE
I would strongly advise anyone considering Wren to think very carefully before spending their money with this company.
I bought a Wren Buckingham Green kitchen, expecting a premium-quality kitchen. Wren currently describes this range as Infinity Plus, with a 25-year guarantee. In reality, my kitchen has developed serious problems after just over three months.
The worktop was installed on 18 June 2026. The kitchen had not even been properly used for a period because the house was still being finished. Once we started using it and sunlight came into the room, I noticed white marks/lines appearing along the edges of almost all the cupboard doors. At first I thought it was dust. I tried wiping one with nothing more than water and a microfibre cloth, and it did not come off.
The white line appears repeatedly in the same position along the edges of the doors, exactly where the Buckingham Green finish meets the edge.
I contacted Wren. Initially, I was told the cupboards looked damaged and would need replacing. Then I was told the quality team would deal with it. However, nobody actually came to my home to inspect the cupboards. Instead, I was later accused that the problem was caused by chemical/abrasive cleaning products and even by the extension work.
This is completely unacceptable. I had already noticed the white marks before I had properly cleaned the kitchen. So blaming cleaning products does not reflect what actually happened.
I was also told the cupboards had passed Wren's quality checks. If this is the standard that passes their quality control, that says a lot.
Wren then offered me a discount towards replacing the doors. I refused. Why would I pay towards replacement doors on a kitchen that is barely three months old?
And the problems don't stop there. With normal everyday use, fingerprints, water splashes and marks are extremely difficult to remove. When the sun is shining, the cupboards look covered in marks and the finish appears pale, patchy and uneven.
I have lived in several homes and have never experienced this with kitchen cupboards. I expect a kitchen to be used, touched and cleaned without looking damaged almost immediately.
The showroom and 3D design looked fantastic. The reality is very different. What looks impressive in the showroom is not necessarily what you get once it is installed in a real home with natural daylight and everyday use.
I am now having my utility room fitted by another kitchen company. I deliberately chose a different company and a different type of painted finish because, after this experience, I would not buy another Wren kitchen.
For me, this has been an expensive lesson. If you are considering Wren, don't just look at the showroom and the 3D design. Look very carefully at the actual finish in bright natural light and think about how it will cope with everyday use.
Three months old and already looking like this is simply not acceptable.

Wren have been helpful, friendly, knowledgeable and efficient. From the moment we walked in, we were greeted and left to brouse. We were then approached by a chap called Gary, who happened to be the regional manager visiting for the day. He was very helpful in answering all questions we had. Spent a good 30 minutes with us, then handed us over to a lovely young lady called Karen Leveret to take down our details and plan our next steps. She arranged a surveyor to come and measure up the space two days later and a follow up meeting to discuss our design and layout two day after that.
The surveyor S Jeff's was polite and efficient and didn't complain after we sprung a curve ball to him. We asked him to measure up a second space as a plan B.
Very happy to have gone in to see them in Croydon.

Martin and Tom were efficient, professional and clearly cared about what they were doing.
They explained the process fully and cleaned up after themselves. Time and care was taken and they wanted to be sure we were happy with their work before they left.
We are very happy with the quartz worktop and them as fitters.

Lovely experience so far!! C. Smith was fantastic with home survey and explained perfectly how it will all work!

This company has the worst customer aftercare i have ever known. I had a kitchen fitted the end of last year. Paid cash, big mistake. The kitchen has a 5 year warranty. I noticed the tall oven housing unit is coming away from the wall at the top. I contacted Wrens, explained the problem and was asked to send photos, which i did, clearly showing the unit coming away from the wall. I was then contacted a couple of weeks later and asked to send more photos, which I did. Each time being told, "I really want to get this sorted for you." Another couple weeks and then a call from Wrens asking for another photo! I refused and said this is a Health and Safety issue because the unit and oven could fall on me and I am nervous to be in my kitchen. I then received an email stating that an installer would contact me direct to arrange a visit to sort the problem. That was over a week ago and I have heard nothing. I would say to anyone considering a new kitchen, dont use Wrens! I wish i had bought on credit because i would have straight away stopped payment and I am sure this would have been sorted by now! Its a terrible company that does not deserve your hard earned money.

Delivery was done on scheduled time. Delivery personnel were very polite with professional attitude. Delivery service was very efficient. Well done to the delivery crew.

Excellent service. Arrived on time and was in touch to confirm arrival time. J Taylor was very friendly and helpful with what happens next, highly recommend

Having to wait a week for an engineer to come out to inspect our faulty Neff microwave combi which has had 2 weeks use is a joke especially when Wren took 3 days to respond to our problem . Will our problems ever end with Wren ?

Punctual delivery and got the job done without any issues. Items arrived well packaged.

Liam Gwatkin was extremely helpful with my request couldn't fault him.