Wren Kitchens Reviews 

99,863
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 8,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, friendliness, and helpfulness, highlighting their thoroughness, clear communication, and ability to answer questions. Many also experienced excellent customer service, describing it as responsive, understanding, and efficient, with delivery teams praised for their careful handling of goods. Conversely, a small portion of people noted inconsistencies with product quality, reporting damaged or incorrect items. Some also mentioned issues with customer service, citing long wait times or unhelpful showroom staff, and problems with delivery and installation, such as incorrect measurements or incomplete orders.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the high... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our kitchen from Wren, and we’re extremely happy with the experience. Our designer, Saif, was excellent. He provided outstanding service and guided us through every step of the pro... See more

Company replied

Rated 5 out of 5 stars

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due... See more

Company replied

Rated 5 out of 5 stars

Our home survey was performed by S Heggie. He was very professional, friendly and thorough. He took time to explain the everything clearly and made the whole process easy and stress free. We were very... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(99,863)

8,444 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with surveyor

Great experience with M HAQUE who attended our house to do a site survey. He was polite, prompt and professional. Very knowledgeable and made me feel at ease. He even got the seal of approval from the cats who supervised his visit!!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

IIze let us know when she would arrived…

IIze let us know when she would arrived and arrived on time. She was friendly and professional. She answered a few questions and got on with measuring our kitchen.
Looking forward to our design appointment 😊

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the surveyor (J Taylor) came out and worked efficiently, answering all my questions - i felt very reassured and happy to be looked after in the process.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service and installation department

I ordered a bedroom in February 2026 . The store staff and designer were very good and helpful. I had the bedroom delivered at the beginning of March and there were parts missing and parts that didn’t belong. The first fitter who came was very professional and did an excellent job but failed to return to complete it. The next fitter arranged to come but then cancelled in the evening after I’d arranged for someone to be in for the whole day. The third fitter was excellent. Wren don’t have their own fitters and rely on independent people. It is complete now but it has taken 5 months and 34 emails to reach this point. The finished product is very nice but the whole experience has been frustrating, stressful and disappointing . The customer services department is appalling. It seems once you’ve paid upfront they are simply not interested. The installation department is a shambles. I would absolutely not recommend Wren

July 29, 2026
Unprompted review
Rated 4 out of 5 stars

Make sure your plumber and builder check the delivery

Our kitchen and bedroom are both perfect. We are very happy with the design, materials etc but a little hitch with the delivery of the wrong Quooker boiler caused some hassle until Rebekah was appointed case manager and it was resolved promptly. Full marks to her but the customer service people could have done much more to understand and resolve the problem swiftly and improve our experience. They insisted we should have realised the boiler was the wrong one when it was delivered. I am no expert and it was only when our plumber arrived as scheduled we knew it was wrong and raised it immediately as a problem.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wren Kitchens Measure

C. Smith carried out my measure today and was friendly, reassuring and professional throughout. She explained that she needed to ask me a few questions, and talked me through the next steps clearly. She was approachable, willing to answer any queries we had, and helped make the process straightforward and well understood.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Our home measure service was fantastic

Our home measure service was fantastic. Shane (Weyman) arrived exactly when he said he would, was incredibly professional and just the loveliest person. The process was quicker than expected and confirmed that our decision to use Wren was absolutely the right one. What a great team of people. Thank you

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

S Perera Home Measure Visit

S Perera came to do our home measurements visit today for fitted wardrobes in main bedroom. She was really efficient and communicated with us. Happy with the service we received!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

A Ross arranged and earlier visit. Turned up on time and provided an efficient surveying service , advising on any possible issues.

August 7, 2026
Unprompted review

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