We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’... See more
Company replied
This is a review for a bedroom installation . Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish. Andy worked tirelessly to install a wardr... See more
Company replied
Our pre-assembled Wren kitchen was delivered today, by two very polite and accommodating deliverymen. They made the delivery of the kitchen seamless. Although they definitely worked hard. We had plent... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had our kitchen measured today and…
We had our kitchen measured today and were really impressed by Darren Atkinson. I felt extremely comfortable as he was very professional and polite.
Excellent communication prior to visit, on the day Darren was on time and explained exactly what he was doing in a lovely manner.
Thank you :)
September 2, 2026
Unprompted review
Excellent service.
Excellent service.
Tom was punctual, efficient, and very thorough.
September 2, 2026
Unprompted review
Lee Barrington came to our address to…
Lee Barrington came to our address to survey. What a gentleman! Lovely bloke who was very thorough with his work, wonderful manners and offered to take shoes off in the house. Would recommended him a million times over. Thank you for your guidance and support. Extremely knowledgeable about the process.
September 2, 2026
Unprompted review
Bailey spent a considerable amount of…
Bailey spent a considerable amount of time on the phone with me to resolve some appliance issues, well done it’s much appreciated thank you
September 2, 2026
Unprompted review
Dom Turco was amazing and went through…
Dom Turco was amazing and went through each cm of my odd shape house, excited for the plans
September 2, 2026
Unprompted review
Bethanie was super helpful when I spoke…
Bethanie was super helpful when I spoke to her via customer service!
It’s been super easy every step of the way and couldn’t recommend wren enough for all their efforts to make this as simple and stress free as possible.
September 2, 2026
Unprompted review
Pleasant survey meeting
Matthew Sabin arrived to do our kitchen survey on time. He was friendly and helpful with the questions he asked and information he gave.
He was efficient in getting all his measurements to pass on for our design meeting next week.
September 2, 2026
Unprompted review
M Rennolds
M Rennolds: was a calming experience, everything explained on what would happen, asked if I was alright with pictures being taken, permission was granted. Great experience overall
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Wren Kitchens
Hi Nino,
We truly appreciate your kind words and are so pleased to hear that you found our team friendly and that we were able to answer your questions. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Wrens kitchen service
A. Hadnum from wrens called today to measure up for our new kitchen, his service was excellent and every questioned was answered and he gave us some good input that we appreciated. I Would recommend him to anyone.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Robert,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they provided great service, answered all your questions, and offered helpful input.
Warm Regards,
Daniela
Wren Kitchens
Natasha worked very hard to get…
Natasha worked very hard to get everything resolved for me and did so. Very clear, polite and helpful
Also spoke to Jemma smith previously and the same comments to her.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Glen,
We are so pleased to hear about your positive experience. It's wonderful that our team worked hard to resolve everything for you, and that they were clear, polite, and helpful.
Warm Regards,
Daniela
Wren Kitchens
Laura
Laura, was informative in her questions and accepting of my answers. The delay in delivering the original appliances as ordered (fridge &freezer) through the x4 week period of intense heat was costly and extremely inconvenient. None of which was Laura remit.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Ian,
We appreciate you sharing your experience and acknowledging Laura's helpfulness. We understand the significant inconvenience caused by the appliance delivery delay, especially during the intense heat.
Warm Regards,
Daniela
Wren Kitchens
The quartz installation team did a…
The quartz installation team did a great job fitting the work tops, very professional installation and looks amazing. Great job in fitting the Plash backs and joints look really great. Was done in an hour. Would recommend the work tops installation team.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi James,
We're so happy to hear that our quartz installation team provided such a professional and amazing experience for you! We appreciate your kind words about the worktops and splashbacks. Thank you for recommending us!
Warm Regards,
Daniela
Wren Kitchens
S Perera was prompt and very…
S Perera was prompt and very professional .
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Chelliah,
We truly appreciate your kind words and are so pleased to hear that our team member provided prompt and professional service. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Excellent response and resolution from…
Excellent response and resolution from the call handler Liam Watkin
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Fiona,
We are delighted to hear about your positive experience! It's wonderful to know that Liam provided an excellent response and resolution. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
L Albrow
L. Albrow did a fantastic job measuring our kitchen. He arrived right on time, was extremely professional, and completed the entire measurement process quickly and thoroughly. It gives us total peace of mind moving forward with our kitchen design.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Chloe,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was professional, prompt, and completed the process quickly and thoroughly, giving you peace of mind.
Warm Regards,
Daniela
Wren Kitchens
Tim marks came to to our house today…
Tim marks came to to our house today to do some measurement for our new kitchen , he was very friendly and polite ,he a credit to you company , he give us a call explaining what time he would arrive ,
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Helen,
We're so pleased to hear about your positive experience with our team member. It's wonderful that they were friendly and polite, and kept you updated on their arrival time.
Warm Regards,
Sam
Wren Kitchens
Excellent service very please and he…
Excellent service very pleased and he was polite and friendly.
September 2, 2026
Unprompted review
Reply from Wren Kitchens
Hi Gill,
We're delighted to hear about your positive experience! It's wonderful to know that our service was excellent and that our team member was polite and friendly. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Poor Fitting and Terrible Customer Service
We used Wren previously for two fitted wardrobes and had no issues.
However, we moved house this year and decided to use them again. From start to finish, it has been a nightmare.
This included the designer being late to our appointment, to not being able to get a simple answer of whether they can fix the poorly installed wardrobes.
The customer service has been awful. Instead of trying to resolve the issue, they have offered a small amount of compensation which will not cover the damage caused or fix the issue.
July 22, 2026
Unprompted review
Reply from Wren Kitchens
Hi Kelly,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Sam
Wren Kitchens
Very professional guy and nice…
Very professional guy and nice personality
September 1, 2026
Unprompted review
Reply from Wren Kitchens
Hi Maura,
We truly appreciate your kind words and are so pleased to hear that our team member provided professional service and had a nice personality. Thank you for your positive feedback!
Warm Regards,
Sam
Wren Kitchens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.